5039 results found
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enpass
Integration of the Enpass Manager on a user and MSP basis.
This makes it possible to retrieve personal passwords and centrally manage those provided by the company.1 vote -
Whatsapp for Business Customer concerns integration
Customers should be able to submit a ticket via WhatsApp. The ticket will be assigned directly to the customer based on a phone number or email address.
It would be great if the customer was informed via WhatsApp when there was new information about the issue.
1 vote -
Exclude Clients from Patch Management Portal
We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.
It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.
3 votes -
ESET Endpoint Security and ESET Management Agent option in Software Installation
Add ESET Endpoint Security and ESET Management Agent option in Software Installation through Chocolatey
6 votes -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
2 votes -
ticket timer auto stop
issue:
Tickets that get clicked on get a timer started (good feature). When we click out of the ticket of when there is a response given, the ticket timer should stop (requires manual pause). 99% of the time no one is going to pause the time.Feature required:
Auto pause the ticket timer after there is a response added to the ticket or if you happen to click on another section of Atera.1 vote -
Integration with connectsecure
Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.
1 vote -
EVO MFA
Integarte EVO Security as part of your available apps
1 vote -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
3 votes -
splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
1 vote -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
1 vote -
Scheduled ticket for users
It would be great if users could create scheduled tickets themselves.
For example: "I'm going on vacation, and when I return, we’ll need to handle this specific topic together" or "A user will be leaving the company on a specific future date."Currently, we have to create these tickets for them, which is time-consuming.
Also, when we do it, users don’t see the ticket in their own list, so it’s hard for them to know whether a task has actually been scheduled or not.1 vote -
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached.
I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.
4 votes -
taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote -
View-only technician role
Option to create view-only technicians without purchasing an additional license
6 votes -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Schedule batch invoice export
Schedule batch invoice export to Quickbooks in order to automate the process
2 votes -
Feature Request: Combine Multiple Analytical Report Attachments into a Single Email
Overview
Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.
Proposed Solution
I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…
4 votes -
Allow Python Scripts
It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python1 vote -
Ability to filter when you search
When you search and it pulls up tickets, there is no way to filter these further. Since we can't filter by status to only show open tickets, we have to scroll through a long list of ticket search results to find ones that are open.
4 votes
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