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4971 results found

  1. I think it would be usefull to have the Patching Status exclude agents that do not have a an Automation Profile attached. I have lots of agents where the end user does not want to pay for device management so I don't apply any automation to the agents.

    3 votes

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  2. Being able to find a device by the user logged in.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  3. The reports for patch status and patch deploy does not include 3rd party software status. This is a super essential and not sure why this is not already implemented years ago. We aren't atera users but considering atera but many basics things are missing in atera and a let down

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Would be nice to be able to do patching form the mobile device app when you are on the go or need to patch a software but don't have access to a laptop etc.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  5. It would be nice to be able to manually scan for Windows updates, 3rd party patches and inventory via a button for bulk or single endpoint. Currently you have to wait or reboot an endpoint for atera to update patches/inventory and status.

    2 votes

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  6. Give us the option to change/select the date Format like: DD/MM/YY In Costum date fields .

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. Have the agent edit options available in the app, eg rename, edit relationship, primary user etc

    7 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  8. When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Set default values of fields in the form template

    20 votes

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    3 comments  ·  Tickets  ·  Admin →
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  10. Overview

    Currently, when working within the Analytical Reports section of Atera, I can only attach one report per email. This often results in customers receiving multiple emails (sometimes three, four, or even five) whenever I need to share multiple reports. This can lead to inbox overload and create frustration for both the sender and the recipient.

    Proposed Solution

    I would love to see a feature that allows multiple analytical reports to be combined into a single email containing each individual report as an attachment. This enhancement would streamline communication, keep customer inboxes organized, and provide a more professional and efficient…

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. Roles should not require GOD Mode to create a customer.
    Roles that create a new customer need immediate access to customers in many cases for onboarding and activating helpdesk agent.
    Up until about 2 months ago, other roles were able to at least create a customer, but unable to have access until "Full Admin" gave rights. It feels like we are moving backwards instead of forwards.

    3 votes

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  12. The new ticket tabs are a nice feature, I just have some suggestions for how they could be improved:

    -Have the details for each tab start with the ticket title rather than the reference number; currently when I have several tabs open all I see is the # reference number for each one which makes it difficult to find the particular ticket I want to switch back to without hovering over each one to see the full title.

    -Have the customer logo appear as the icon on each ticket tab; this would make it much easier to quickly identify the…

    3 votes

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  13. Please add the option to sync a few calenders, for each technician

    2 votes

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  14. Can you please bring back sorting through processes in task manager?

    10 votes

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  15. The ability to choose which forms are visible on the end-user portal based on their site/customer

    8 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. It would be AWESOME if we could manually reorder tickets (a sort of custom order) by dragging them up and down the list. And/or pin tickets to the top of the list.

    Basically, a way to customize the ticket list in order to organize priorities when starting our day. Because sometimes you don't want to start changing priorities for tickets. Sometimes you decide you will address minor requests while working on major problems at the same time.

    So in the morning, you move (or pin to the top) the tickets you plan you'll be able to work on that day...

    29 votes

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    2 comments  ·  Tickets  ·  Admin →
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  17. When scheduling a device to restart, the notification to user is way too short and in some cases it goes away immediately.

    I would like to:
    A) set a timer so user can save their work etc
    B) Have an option of custom canned messages or allow for a custom message to be added.

    That way if we need an user to stop using a machine while we work on it they can save their work and be notified.

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. time entries are essential informations for the customers to get to know about the progress of a ticket.

    so it would be a good idea to have an ability to automaticly send a mail with informaions about a time entry via ticket automation rules

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.

    2 votes

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  20. We have some clients that don't want any patch management. This is fine as we can exclude their devices from any Automation / Patching profiles. However, their devices still populate the new Patch Management portal.

    It would be ideal to be able to exclude clients, folders, or individual machines from the Patch Management portal. This would give a more accurate number of machines requiring patches etc.

    2 votes

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