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4777 results found

  1. file transfer

    I would like to see the ability to use the same File(s)/Folder(s) Transfer window from the remote session used in the Action Menu where you search for a device.

    3 votes

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    0 comments  ·  Admin →
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  2. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

    An option to add in "Ticket Automation Rules" in the "Actions" part, for the "Action Type" to assign a ticket to a specific Contact or customer.
    This will help us very much in sorting our tickets.

    7 votes

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    3 comments  ·  Tickets  ·  Admin →
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  3. Veeam Backup Integration

    Please Provide some integration with Veeam Backup & Replication / Veeam Backup for O365.Gather backup jobs status, report etc...

    565 votes

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    20 comments  ·  3rd Party Integrations  ·  Admin →
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  4. Showing SLA also on Service Portal

    It would be very nice to show the SLA also on the Service Portal. This allows the user to see when the ticket should be completed.

    1 vote

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  5. Two Way SplashTop Audio

    I got a request for two way audio via the splashtop app.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  6. agent health report from device page

    Generate agent health report from device page. When investigating a device, it would be handy to be able to generate the agent health report right from the device page instead of needing to choose reports, customer, device name then generate which takes you off the device page.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  7. AI ticketing translated in French

    AI ticketing translated in French

    3 votes

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    0 comments  ·  Admin →
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  8. Multiple network discovery scans per day on same site

    I have multiple shifts and need the ability to schedule discovery scans hourly. Adding an hourly option to the discovery scan would be helpful.

    20 votes

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    0 comments  ·  Network Discovery  ·  Admin →
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  9. bulk automation/installation

    General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.

    When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.

    2 votes

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    0 comments  ·  Admin & Core platform  ·  Admin →
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  10. usecure

    usecure.io integration https://www.usecure.io/

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  11. Script library should include "File type" column

    The Shared Script Library should include additional columns such as "File type" to show the operator each individual script's file-type .. e.g. PS1 / BAT / SH

    Additionally this should be sortable, or preferably filterable to only show those you may be interested in.

    2 votes

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    0 comments  ·  Admin →
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  12. Add metrics to Auditor report

    Please can we include agent metrics on the Auditor report? The information is already stored on the agent:

    1. Average memory usage for last 24 hours
    2. Average memory usage for last week
    3. Average memory usage for last month
    4. Average CPU usage for last 24 hours
    5. Average CPU usage for last week
    6. Average CPU usage for last month

    Having these would identify which machines could do with being upgraded/replaced and present a financial opportunity. These numbers are already stored against the agent, so shouldn't be too hard to export.

    7 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. hide things not in my subscription

    I have no desire to look at all the hot pink 'upgrade' buttons. Especially since several people can then click the button and change the current subscription

    15 votes

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    0 comments  ·  User Interface  ·  Admin →
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  14. export to excel missing "available patch" tab

    export to excel missing "available patch" tab

    1 vote

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    0 comments  ·  Admin →
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  15. Ingram micro Integration

    Ingram micro Integration

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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  16. Variables field is missing when creating script, only shown when editing a script

    The headline says it all

    2 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  17. Run a script after a reboot is done.

    Run a script after a reboot is done.

    5 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. Unmerge Ticket Improvement

    It needs to be possible to undo an accidental ticket merge properly. Currently, you can change the status of a ticket from Merged to Open/Pending to get it back, but it will be empty and the contents still on the ticket which it was incorrectly merged into.
    This needs to have the original contents remain on the ticket and REMOVE those contents from the one they were merged into - they presumably haven't been sent to the contact who had the original ticket so it's not destroying a "paper trail" but deleting the contents from the original ticket which got…

    5 votes

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  19. run script as administrator

    Need the option to run some scripts or powershell commands as an administrator.

    10 votes

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    1 comment  ·  Admin →
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  20. Related Agent

    Show all Related Agents for a user.
    Most users have a desktop and a laptop.

    4 votes

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    2 comments  ·  User Interface  ·  Admin →
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