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4973 results found

  1. Ability to transfer whole folders both ways would speed things up a lot. My beard grows long when doing anything with Atera's file transfer utility.

    23 votes

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  2. Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.

    2 votes

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  3. Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting

    11 votes

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  4. When deploying a MSI file through Atera using IT Automations, I need an option where Atera checks if the software isn't already installed before deploying it. I'm currently forced to update all of my servers everyday whether it's needed or not.

    3 votes

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  5. If that snippet "Time Spent" would exist, you can automatically sent an e-mail to the person inside your organization with the "Total Time Spent", the moment an IT-engineer flags a ticket as resolved.
    That person can immediately start with the invoice, instead of first logging on to Atera, generate a report or open the actual resolved ticket to find out what time the IT-engineer spent, solving the ticket.
    This would save time for the person who needs to invoice all resolved tickets.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Request for the feature to have scheduled advanced reports sent in HTML format.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  7. Please make it possible for a user to turn off all the AI guff it keeps suggesting. This is not something I will ever use, I find the whole concept abhorrent and apart from which, I like my job, I don't want the computer to be doing it for me and getting it wrong.

    11 votes

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  8. Ability to deploy Watchguard EPP from App Center

    2 votes

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  9. It would be very helpful to see a live output of the scripts currently running rather than waiting for it to finish before seeing the output.

    4 votes

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  10. Ticket conversation exporting option for legal/HR reasons.

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Microsoft Licensing integration

    179 votes

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  12. I would love if our existing Asset tracking software was able to integrate in with Atera. This would allow fields to be updated in Asset Panda as we update them in Atera or vice versa.

    3 votes

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  13. Can't believe this still isn't in the app after all the issues we've had lately.

    Need the ability to see the Bitlocker key for a device from the Mobile App.
    When I'm out and about have had it where you need to let someone know and can't access it or see it from the app.

    6 votes

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    1 comment  ·  Mobile App  ·  Admin →
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  14. The ability to remove scheduled tasks for devices that were offline when the task was run. e.g. If you push out an update that caused a problem, it would be nice to be able to remove the scheduled update (that will run when the device comes online) if you know it will cause an issue.

    4 votes

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  15. We need to be able to change Windows Settings and Control Panel features from Atera. We have many end-users who must have specific settings on their devices. Atera should have this on RMM services. I do not have enough time to write a script for each item every time an end-user requests it.

    8 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. could we look at increasing the refresh rate of the dashboard which displays our Patch management success rate?

    3 votes

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  17. The support told me there is no way to add extra Information to invoices. This is pretty bad, because I need to add legal details for a valid invoice here in germany.

    Update:
    It is apparently not possible to store payment information in an invoice. However, information about which account the payment should be made to is essential. Here too, a permissible outgoing invoice is not possible under German law. It really shouldn't be a hurdle to print this information! The ultimate solution would be simple e-payment via PayPal or photo transfer (via QR code).

    I don't want to be…

    6 votes

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    1 comment  ·  Billing  ·  Admin →
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  18. Integrate copilot in all aspects of the mobile app so that it has the same functionalities as the web browser.

    Ticket summaries, knowledge base articles, troubleshooting, etc. possibly default a ai copilot ticket summary to save space on mobile screens instead of showing needing to scroll through the entire conversation to see what’s going on.

    2 votes

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  19. When responding to a ticket, automatically save drafts of your response so if you navigate away from the screen you can come back and continue where you left off.

    1 vote

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    1 comment  ·  Mobile App  ·  Admin →
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  20. Provide one viewer license per company account. This viewer license allows you to display your teams dashboard on a central digital display in the office without having to use a tech license.

    That way it can be set to run 24/7 on a TV allowing management and team members to track progress and stats.

    17 votes

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