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External Monitoring
Have the ability to monitor firewalls externally via a cloud poller rather than a device inside the network - e.g. check a firewall over the internet for http / ping rather than relying on the host inside the network being on.
1 vote -
Ability to select the URL to the device from the password tab using the APP
Ability to select the URL to the device from the password tab using the APP would be useful. It would save having to get the laptop out, especially if you are on the road alot and not near a laptop. Possibly an auto login once the url is selected.
1 vote -
Metrik / Graphs for Network bandwith
A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.
1 vote -
Filesystem Microsoft ReFS Monitoring
Microsoft ReFS Monitoring would be helpfull
3 votes -
CyberDrain Improved Partner Portal
Integrate with CyberDrain improved partner portal for 365 management, monitoring and billing
7 votes -
Search ticket features enhancement: keyword, users, date
Search feature:
just try to find tickets, it searches ticket title. All of our tickets are raised by email mostly and different subject matter in the email. When you do search, the way of timeline of things, is not all that helpful.
o Search by keywords
o Search by users
o Search by date or at least see the actual date.7 votes -
1 vote
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Software doesn't exist
In Ninja, we could install software based on whether it existed or not. This allowed me to automatically install the software if it was uninstalled for any reason or was missing from deployment. Even was able to generate an alert to the techs
1 vote -
Ticket Status Colours
I would really love other colors when you add a new Ticket Status.
As of right now, it's only possible to select Open, Pending, Resolved and Closed. Which grants either blue, orange, green, red or gray colors. Would love to have something like purple to make it stand out and look similar to other categories.2 votes -
Contact Documentation in Ticket
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on the ticket that only has internal notes that is right up at the top of the ticket would work well.
Within a ticket we need a place to document contact on that ticket
IE:
1/1/24 left voicemail to schedule meeting time
1/2/24 Restarted X and reset connection and client is still having an issue.
1/2/24 Transferred ticket to x for further support.An internal notes section that doesn't blend with the client communication on the right hand side so that a tech can document the troubleshooting done, and escalate it up and the person taking over the ticket can easily find the summary of what was done initially could be an easier fix. Or just adding a "notes" section on…
1 vote -
reports
Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.
1 vote -
intel amt
Allow for device management via Intel AMT to allow remote control of device pre-boot.
9 votes -
link to a ticket on mobile opens the app rather than web page
When you receive an email and it contains a link to a ticket, tapping the link should check if the app is installed and if it is, open it to display the ticket.
10 votes -
Ability to customize the Service Portal such that it defaults to "Login Using Activation Link" instead of "Login Using Password"
It would be helpful to be able to customize the service portal to default to "Login Using Activation Code" rather than "Login Using Password" We are using the login using activation code feature. However the service portal defaults to login using password and the users must click the button at the bottom of the page to toggle to the activation code feature. Communicating this to users is difficult. It would be much easier to have the ability to default to the page that they need and not have to click an extra button to get there.
2 votes -
Modification for invoice template
Modification for the invoice:
Increase font size on our address and invoice #
Space to include our HST #
Remove date at the bottom of the invoice.
Columns; be able to add/ remove, create different sections where the QTY column can be different units (hours/ each/ etc)11 votes -
Atera Hosted SIEM
Atera Hosted SIEM: smaller healthcare clinics, they would like to have the SIEM built in. little agent that is on the computer and its only purpose is to record and checks for vulnerability – makes a record of everything you are doing on the computer (Websites you're going into, connected to the shared, used an app to open), sort of like auditing tool. Something that you can use to catch security breach. It’s becoming more and more important.
5 votes -
Retry for scripts when fails
Retry for scripts: Option to retry on first fail. If I send an ad-hoc script run on an offline agents and it fails, I have to re-run it again. Run it up to 3 times before notifying it. I just go to the recent process and I see which agents have failed and make a note of it.
4 votes -
Additional Ticket Status Behavior Options
Being able to add your own ticket status behavior options or the ability to change the color of the statuses that are created. Color coding makes it easier to determine what is a priority or needs to be checked on.
2 votes -
Filters for alert categories in mobile app
Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.
2 votes -
Cancel in progress scripts
Add an option to cancel scheduled or in process scripts which have yet to run due to offline devices or timing. Not sure where this would be added but the "Recent Processes" page seems like a good location. However, this may not be possible since it is technically a report page.
3 votes
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