5046 results found
-
in product and expense add a cost field
It would be nice with a cost field in products so we can both register how much the product has cost us and how much we earn on it.
The cost field should also be present in the CSV export so that when we import it into our invoicing system we can also see the earnings for hardware.
Today there is no correlation between cost and profit of hardware/product in atera and so we can't keep track of this in our bookkeeping.
This also affects clients who use quickbook or other supported accounting systems
2 votes -
Log Report for attempts / retries for offline device
We understand that the 'Run on offline' setting will keep the profile in the queue based on the set time. However, we would like to see Log Reports to sho if any attempts have been made. Currently, we can only view report logs for scheduled reports and not a way to check for attempted actions.
1 vote -
Device & asset tab within users
Would be useful to have the ability to see all devices & assets assigned to a specific user in one place. So when users have issues you can easily see all devices/assets assigned to them. Ideally add, within the user view, a tab with all their assigned devices/assets.
The only tabs in there are "tickets" and "password manager", which is unnecessary for companies, such as mine, where we only use Atera for Inventory management/tracking.3 votes -
Asset Management: Mass import into Atera.
Asset Management: Mass import into Atera.
39 votes -
Improved Ticket Scheduling - Ticket Dispatch
Expand the current calendar integration to be done at the technician level and develop a dispatch view for assigning and scheduling tickets.
Ideally, this would allow a service works controller to drag tickets onto a technicians calendar and have this time assigned to working on that ticket. This would sync to the field technicians phone through M365 so they are aware of their schedule.
3 votes -
Inline picture viewer
It would be great to have an inline picture viewer for attached pictures, so we don't have to download and open them
7 votes -
Deactivate a User Account Like on the Front End
Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.
1 vote -
Integration sync prefilled main contact name and surname
When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.
1 vote -
New View
Looking for a new view option to see all tickets in our system and who they are assigned to broken out by users. Do not want to setup filtered views to only see individual technicians. In the ideal scenario each technician has a lane, showing the priority groups and the tickets assigned to technicians. One lane shows the unassigned tickets as well and can move them to the techs as needed. The issue I am trying to solve is visibility to the queue versus having to scroll thru the tickets to see things. What is happenign is tickets are falling…
4 votes -
Apple Business Manager
Set up an integration with Apple Business Manager to automatically integrate our Apple devices (MacOS, iOS etc...) into Atera
21 votes -
Add preset OID's for popular device types & models
Have SNMP OID's and MBP's available for common types of hardware detected via SNMP, like for popular printer models, as well as switches, routers, NAS, and other popular devices where we can have the OID's pre-populated, as opposed to being forced to Google for OID's and typing them in manually.
6 votes -
Ability for ticket automation rules to ignore "Out of Office" replies
I've seen this capability in other PSA's we demo'd before choosing Atera - honestly I was surprised Atera did not have this feature - even the freebie helpdesks have accommodated for this.
It would be great for the ticketing system to have the ability to ignore out of office replies - discard them like they never came through.
I've typically seen this as an option to ignore emails based on a regex string for the Subject; something like this has worked for us with previous ticketing systems:
([Oo]ut of( the)? [Oo]ffice)|([Aa]uto(matic)?[- ]?[Rr]eply)
Thanks for considering!
8 votes -
Batch Resolution Feature for Multiple Tickets
I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.
The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.
Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.
1 vote -
Feature: Bulk Import Data with Custom Fields: Improvement with more ease of use of custom fields with real-time updated data in custom field
Atera has already onboarded the custom fields option, and they were populated for each customer's and their agents, and it can be improved with the following idea:
Since the custom fields data have to keep changes and updates on a regular basis and the same data has to be maintained on a real-time basis, importing bulk data into custom fields using templates can be helpful to technicians for filling data faster into custom fields and avoiding manual work to fill those fields.
As you are aware, custom fields are those fields that are unique and different from the requirements of…3 votes -
visual map of connectivity network discovery
We want to see a visual map of our devices showing their connectivity path.
8 votes -
What's the backup plan stan? "Trust me bro" no longer good enough for my cyber insurance provider.
"We must have faith" is no longer good enough for my cyber insurance policy!
And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.
What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
The closest option is via the API and for various reason that's not an attainable options as not all the data is…2 votes -
Shared Authenticator
The shared password manager is used constantly by me and my team, but we are constantly running into the issue of one of us having the Authenticator associated with one of our clients accounts when servicing and needing them to authenticate for us. Sometimes they're busy, sometimes they don't see it, sometimes they deny it, and even worse, they're positively reinforced for accepting it without double checking it's one of us.
A centralized shared authenticator would be a fantastic feature.
12 votes -
Atera Dark Mode
A dark mode option for Atera desktop and mobile app to keep things easy on the eyes
(and conserve battery)1,736 votes -
Verify if a ticket is assigned and provide a popup if it has when trying to assign.
When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.
1 vote -
Add a PowerShell script inside of new custom script
When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.
1 vote
- Don't see your idea?