5046 results found
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Azure Monitoring
Monitoring agents for Microsoft Azure.
Monitoring agent for Azure AD
It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
It would also be interesting the collection of some metrics for historical view.
Azure costs could also be monitored2 votes -
ScreenConnect
I would like the ability to reference 1 install per customer or to be able to just connect to ScreenConnect with an Atera account. This could be as simple as automating the process for remote accessing a PC in ScreenConnect or allowing for there to be 1 ScreenConnect install per customer. This would allow us to stay organized in ScreenConnect while also allowing us to integrate our applications for ease of use. The way it's currently setup you would need 1 universal installer for SC which removes the ability to stay organized. At the very least add this option on…
10 votes -
Ticket Creation Alert
For IT techs that don't sit in front of a computer watching the Atera dashboard waiting for a ticket to be submitted, it would be nice to have an optional audio alert that can be toggled on to alert the technician(s) that a ticket has been submitted.
1 vote -
Highlight a ticket on ticket board
It would be neat to see a feature where one could "highlight" a ticket on the ticket board. Sort of a way to remind yourself or others about a ticket.
1 vote -
Change default ticket view
Allow to change the ticket view to open on the conversation tab instead of resolution
1 vote -
Use Local Time Zone for Automation Profiles
The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right…
54 votesCongratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
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Reboot Countdown
Add an option to show how many notification dismissals are remaining or the specific time until a reboot will be initiated after updates are installed.
7 votes -
Make a generic agent for devices
Have a generic Atera Agent. This would speed up time having to select the correct business for the agent. The generic agent should be tied to the users Atera profile and prompt, in the app, to select the customer for the device added (displays device name).
1 vote -
download images in comments via api
Download the images and screenshots from comments. The current API only allows us to see the text in each ticket's comments, whereas we have screenshots and additional info in images which are missing when we use the API.
1 vote -
Add the possibility to also copy the schedules when cloning a patch management task.
"I propose the enhancement of the patch management task cloning feature to include the option of copying associated schedules. Currently, when I create a new client, I clone a predefined task named AAA - TEMPLATE with its preconfigured schedule. I have to manually recreate the schedules each time. It would be highly beneficial to extend the cloning functionality to include schedules, allowing for a more efficient and streamlined process. This enhancement would save time and effort by maintaining consistency in default update policies while providing flexibility for clients with unique scheduling preferences."
3 votes -
add ip address for selection of columns to view on main device page or while in the client
as part of the columns to select from can you add one for the ip address?
5 votes -
Landing page
Why don't we just have a setting to choose the default landing page after logging into the Atera? In my case I need to be at the 'Customers' page when I login and I have to do it every sigle time.
2 votes -
Different email display name for all Alerts
My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email
2 votes -
Freshbooks
Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
I don't know if there was an API before, but there definitely is one now:
https://www.freshbooks.com/api/start
Hopefully that helps!2 votes -
Show SSID and Signal Strength
Is it possible to show the current connected SSID and associated Signal Strength for devices?
This can be useful in troubleshooting
1 vote -
dynamic agents for SNMP devices
When the assigned agent goes offline automatically select an other available agent on the network to monitor the SNMP device
6 votes -
Mobile App major issues
Dear Atera Team,
I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:
Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…6 votes -
is there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
s there a way of finding a device via it's IP address? if not can it be put on a wish list please!!!!
4 votes -
Timesheet Report
Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.
2 votes -
Export tickets based on Current view
We use a combination of Status Field and ticket tags for our views.
Please add the ability to export tickets to csv, based on my Ticket my View.2 votes
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