- or
4810 results found
-
White label to app center products
We need to get white label option and better integration to "hottest" apps in your portal. I need unified as possible experience for my customers.
3 votes -
Add directory statistics like WINDIRSTAT for disk space management.
Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/
11 votes -
Automation Job Live Overview in the device details
Hi team,
I would love to see some live overview directly on the device detail page that shows automation jobs that are currently running on that device, as well as jobs that will be following with timestamps. This takes away the need to run the "Last process" reports and I see what is happening on my device in real time.
8 votes -
Split AI tool from agent and portal
Split AI tool from agent and portal. Portal tool is useful for users but agent AI is bothering users. The all or nothing only option means we have to turn AI off altogether and lose the portal generative AI option that is helpful.
4 votes -
QOL improvements to search results
when I search for devices? I get 3 or 15 devices.
can we just display more info? like local IP address? - maybe make it configurable as a default?
I might also want to see a custom field contents so that we dont need to click through
1 vote -
user assigned column in devices
Need to see who the device is assigned to as a column in that column that would be really nice to have
7 votes -
Improved search for customers
Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.
1 vote -
Manque information
Il manque à la création d’un ticket la possibilité d’ajouter un contenu texte
Du coup dans les mails reçu ont a :Voici un récapitulatif de la demande :
N/A
2 votes -
Change Control Ticketing
It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.
It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.
Fields of the ticket would be time of the change, implementation plan, and roll back plan
1 vote -
Simple Device Availability View
Like "Availability Monitoring" but with No Notifications.
Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.
6 votes -
Session expiry notification
Some kind of notification to advise the agent that the web session has expired. Lately, I have been trying certain tasks over and over again while it just produces a very generic "error" message only to realize that the session has expired and a refresh and login is required.
2 votes -
3cx integration
Integration with 3cx for screen pop's and tracking customer calls and chats would be a great addition.
212 votes -
PAM - privilege access management
Would love if you could integrate a privilege access management feature like Auto Elevate.
6 votes -
Microsoft Integrations : 365 / Azure / Defender / Defender for Cloud
It would be nice to have an API connector for each client that pulled alerts from a tenant giving more of a single pain of glass. It would also allow some level of management of the tenant,
41 votes -
Admin Audit Logs
Audit logs for terminal connection requests by technicians should include a transcript of the commands, or at the very least create a log locally on the endpoint that can be retrieved/reviewed.
Simply knowing Technician 1 requested a terminal session does not aid in either validating or invalidating issues after a connection was made. Logging on endpoints is not always enabled, collected in a SIEM, or logs are overwritten beyond a certain size/date.
This would allow for IT teams and MSP's to ensure visibility into what commands are being run by who from the Atera platform.
5 votes -
Attach files to script
Would like an option to add files to a script, the other RMM we worked with had this option.
8 votes -
Number of Displays
It would be nice to see the number of displays that are connected to a agent pc under "Hardware"
93 votes -
Temporary Technician
Currently, there is no option to add additional technicians on a short term basis (I have this requirement from time to time). Currently i'd have to pay for a full 12 months and this is not cost effective.
Please add the option to add new technicians on a monthly basis, even if existing technicians are on the 12 month commitment pricing model.4 votes -
Changing the Status to "Closed" Should Display the Ticket Overview Again
In the old interface, changing the status to "closed" would bring back the ticket overview. In the new interface, after closing the ticket, it remains in the viewport, and we have to click again to see the ticket overview.
Please fix or address this bug/feature request.
2 votes -
Bugfix: Links in the New Ticket Interface Do Not Open in a New Tab
In the old interface, all links from a message opened in a new tab. However, in the new interface, these links open in the same tab. This is inconvenient because we have to use the browser's back function to return to the ticket, which takes time to load and is not user-friendly. 90% of our tickets contain links that we need to follow.
Please fix or address this bug/feature request.
2 votes
- Don't see your idea?