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5060 results found
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Mobile App major issues
Dear Atera Team,
I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:
Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.Limited Access to Custom Ticket Statuses:
We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.Suggested Improvements:
Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.
Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.
We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.
Dear Atera Team,
I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:
Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…7 votes -
DingDong-request.
It might be quite usefull, if the supporter was able to send a "dingdong" or something in an active support session. With that you can let the customer know, that he has to look on the screen.
1 vote -
Maintain classic ticket interface
The new ticket interface is simply illegible and incomprehensible.
The following message has been added: "We appreciate your love for the classic ticket page, but it’s waving goodbye on June 26th".
The standard interface should be kept ad infinitum.1 vote -
IT Automation Feedback - Detailed Information in the Report
IT Automation Feedback - Detailed Information in the Report. We would like to see which devices (device name and customer) have successfully completed the process and which ones have not. For those with errors, it would be beneficial to know what type of error occurred.
5 votes -
all telephone number in Atera, should be a link
Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.
5 votes -
IPadOS Safari Support - Splashtop RMM
This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍
2 votes -
Bulk Ticket Deletion
Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down
1 vote -
Agent Status
Instead of just showing whether an agent is online/offline, should also indicate status of user, Kaseya has this feature.
If agent is online:
- user is logged in and active (actively working)
- user is logged in and inactive (idle)
- user is not logged in23 votes -
bitdefender integrity monitoring
Bit-defender has Integrity Monitoring which is a great security feature, upon inquiring with bit-defender and confirmation from Atera support this feature isn't available for instances integrated with Atera. We can see the Integrity Monitoring but unable to apply any of the rules.
Need this to be turned on to meet PCI requirements and enhance overall end-points security.64 votes -
Acronis DLP
Add Acronis DLP to features. Acronis is saying this is because Atera has not met quota. I don't understand why at least we don't get access to all features within our Acronis tenant.
3 votes -
Timesheet report is not accurate and lacking information
When we run a Timesheet report the "Technician" field isn't always accurate. It seems to be the original Tech assigned, when the ticket had been re-assigned to another tech.
The Description field will occasionally have a Date entry. What is the intent of this column?
Please add
- "Last modified" date column
- "Modified by" (Technician Name, Requestor Name, or a name that was on the CC line)
Please add Comments column, and include at least the first 30 characters of the last comment ...2 votes -
Client Devices, add Edit Relations to the list screen
From within a Customer Devices list, please add Edit Relations button. We have numerous devices in the Unassigned folder, it would be helpful if we could folder them directly from this screen.
2 votes -
antispam
What about to propose an ANTISPAM solution ? a great one :)
1 vote -
Customizable Dashboard for metric tracking
I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.
1 vote -
Endpoint Patch Management - Third Party Software
Updating third Party Software via Chocolatey by Endpoint Patch Management.
It would be nice if we'll be able to update third party software next to windows updates by the endpoint patch management.7 votes -
Enlarge Metrics
This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.
1 vote -
Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.1 vote -
Service Desk - Make the Add Ticket Button More Accessible
We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.
2 votes -
2 votes
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'check-in' frequency
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B) Always display the Wake on LAN button (as you did with the remote connect button)
C) Have some other functionality in the Manage menu that says check connection, which manually tries to communicate with the agent and instantly marks the device as offline if it fails?
I often have to resort to third-party tools to do this which is unfortunate.
How often does the web UI and agent communicate?
Admittedly it's my own fault, but I often find myself working on an agent, shutting it down, and then forgetting that I still need it (or if I'm testing the Wake on LAN functionality before installing a PC). Sometimes I find myself waiting for up to 30 minutes before the web UI reports the device as offline, and so I can't use the Wake on LAN function as the web UI thinks the device is still online.
Could we either…
A) Increase the frequency the agent and web UI communicate/check-in
B)…
5 votes
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