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4971 results found

  1. The new ticket page is a horrid mess, the old page had its little issues as I reported many times but the new one is just hot garbage and is the proverbial straw on the camels back that has now trigger me looking to replace Atera.
    Please don't force this new style page on us.
    And lets not get started on the AI hotness you seem to think we need.

    In terms of issues on the new page.

    The whole ticket writing is a mess.

    -Formatting tools floating.- fixed but still not as good as the old page.
    AI crud.…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. We need to be able to assign a contact to multiple customers. We need this so our contact can see tickets from multiple customers of which he is the manager. Now he can only see the tickets from the customer he is assigned to. When trying to add him to another customer we can't because the email is already in use. If we want to do this now we have to manually change the email in the ticket. If this guy makes 10 tickets we have to manually change the email in 10 tickets. After responding from his own email,…

    13 votes

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  3. Software Inventory Report To Show Software Installed and Patched By Atera

    It would be extremely useful to see which software is having the patching managed by Atera and which isn't. an additional column with green ticks for software managed and a warning icon of some description for software that is unmanaged.

    Software unmanaged by Atera's patching for both Windows and Mac would have the option/button to have Atera reinstall the software so that it becomes managed by Atera's patch management process in the future.

    Adding a Select All Unmanaged Software button that selects checkboxes against the appropriate software could allow…

    14 votes

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  4. It would be good to receive an email alert about a contract nearing expiry, e.g. block of hours contract. Currently have to rely on seeing the notification when logging into Atera.

    1 vote

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  5. In the old interface, the ticket title including the ticket number could be easily selected and copied. In the new interface, this no longer works because the title becomes editable. This is a MAJOR ANNOYANCE as we now have to copy everything twice and then edit it for our ERP system. The time required has increased by a factor of 3-4.

    Please fix or address this bug/feature request.

    1 vote

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  6. Can we get a proper search, rather than the half-hearted one there is now.

    example:
    I know a worked on "mimecast archive" for a certain user a while back

    When I try
    "mimecast archive" "melanie" not even the current ticket comes up

    mimecast And Melanie , finds Andrews...

    I know I can list the user closed tickets, but the format of a web page, and having to load each scroll down means I can't even ctrl-f and search it like that.

    Basically search as it is, is worthless for finding previous tickets.
    Please put in a decent search

    1 vote

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  7. I would like a deeper dive with the metrics that are shown in the devices tab, along with the ability to go even further with in-depth monitoring to put on the main page/ dashboard, like the advanced reports. the best idea i can think of and i believe it might be wishful thinking but would be "HW Monitor Pro" integrate into the portal. every device gets the install, can look at either a master list with all the devices that have it installed or when going to the devices page. Have it automatically record and store up to "X" amount…

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  8. It would be much more neater for the "Device" tab you guys chnaged the Web GUI to have company treeview of devices. Then from there the devices organized into folder. High level you are greeted with companies then expand to organized folders such as Tech defined AD Servers, Database Servers, Sales Desktops, Sales Laptop

    That way for cleaner and simpler access to the computers you need without needing to create 100s of save views.

    12 votes

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    1 comment  ·  Dashboard  ·  Admin →
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  9. Under Customer Assets
    - add ability to add/remove columns
    - add ability to sort by column (sort by name, asset type, contact, etc)
    - when entering query into search box, allow it to search all custom asset fields not just columns that are currently displayed

    27 votes

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    2 comments  ·  Devices  ·  Admin →
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  10. graph for endpoint cpu and ram usage real time, needs more metrics in it.

    add: nic usage, hdd usage and temp, fan usages, etc, all the other things that you can pull from motherboards and other devices, etc and report in real time graphing.

    3 votes

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    1 comment  ·  Admin →
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  11. It would be nice if patch management also offered BIOS updates, as is already the case with N-able.

    3 votes

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  12. please add Bomgar as a remote access integration for existing bomgar users

    2 votes

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  13. A report per device that includes the Office account along with Outlook email accounts

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. It could be nice to have the "customize customer portal" option. So that we can add/remove things from the customer portals.

    31 votes

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  15. I want the helpdesk agent to get enabled automatically on the agent upon installation

    32 votes

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  16. So i have a typical backup error that occours once or twice a week on random customers, some scenarios is when the backupvault isnt available for example internet interuption or similar.
    Then the "manual" solution" is to restart the service next day when i check the backuplogg. So it would be nice to be able to tick a box in combination with running a selfhealing script that close the alert imedieately if the "selfhealing" setting is enabled. I can then automatically trigger a new backup and the later backup will most probaly run successful. This could of course be nice…

    6 votes

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  17. It might be quite usefull, if the supporter was able to send a "dingdong" or something in an active support session. With that you can let the customer know, that he has to look on the screen.

    1 vote

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  18. The new ticket interface is simply illegible and incomprehensible.
    The following message has been added: "We appreciate your love for the classic ticket page, but it’s waving goodbye on June 26th".
    The standard interface should be kept ad infinitum.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  19. Every phone number, in Atera should be a link tel://Number instead of just text, so it posible to click on it, and have softphone or what that handle tel links, to just call up instead of copy paste the number.

    5 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍

    2 votes

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