5046 results found
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Retention Time for Deinstallations by Software Report
Why there is no retention time in the popup for mass deinstallations (or single deinstallations) which i can do at the report for the software inventory? that would be really needed because often we need to deinstall a product on all devices of a customer and at the moment only can do this if they are online. have a retention time this generally is a "fire and forget" thing if you know what i mean...
3 votes -
Asset Management
It would be nice if you could automatically generate alerts/tickets based on Assets with an expiration date approaching.
For example, if I create an asset for a Software or Hardware Maintenance/Support agreement. Atera should able to send an alert or create a ticket for that asset based on the defined expiration date. You could allow the customer to define the threshold for how far in advance to send the alert.
9 votes -
Patch installation progress
It would be amazing to see the same sort of information in Atera that Windows Settings shows when installing updates. Not only would it be great to see which patch is installing, as another customer mentioned, but even better would be seeing the progress of the installation such as a percentage status, like Windows shows.
5 votes -
Filter option to select all then uncheck one to exclude
Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.
2 votes -
want to monitor staff device status Online or offline at past week
Want to monitor Agent Offline and Online past weekly or past monthly report
Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot
Online = Green ✔
Offline = Red X2 votes -
delete agent
add some interstep confirmation about number of agents to be deleted
f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)2 votes -
Activity Status Ticket Flow Rule
We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.
2 votes -
White Label Invoice e-mail
Customers have come to know what e-mail addresses send invoices and bills or know how to find them in their inbox by domain name / company name. With the current setup, lots of our customers miss the invoices or they get blocked for being from a domain that isn't whitelisted. Being able to add elements to the template used for invoice generation would be fantastic.
How about an e-mail template similar to the existing ones, so we can indicate where we want things and what to include in them?
Ticket Date, Duration, Ticket Number, Ticket Name, impact etc.
Integration with…
4 votes -
Bug - Logo size in customer portal is 350x31
The customer portal logo is currently getting deformed as the size of the box is not the same as what we are supposed to upload 100*200. Can you please fix this?
3 votes -
Patch Reports
We would like a report from the Windows patches which would send us a proper monthly report by email.
Preferably in a structured Excel worksheet without graphics.
Which we can also set more specifically regarding the device and the customer.3 votes -
change ping intervals
Change/Edit the Ping intervals and Alert intervals of Generic added and monitored Devices.
It takes about 2 to 4 minutes for the atera dashboard to show that a Monitored Generic device has gone online and I see in the documentation that the default Ping intervals is 120 seconds. Please add the option to change that value aswell as the allert intervals
7 votes -
Helpdesk agent install automatically when Atera agent gets installed
I want the helpdesk agent to get enabled automatically on the agent upon installation
40 votes -
Realtime location on device integration with google maps
add realtime location feature integration with google map
6 votes -
Edit To field
Ability to edit 'To' field when replying tickets so requests can be forwarded off to correct depart or correct person.
3 votes -
Design your own "Pane of Glass"
Atera wants to be able to be a "Single Pane of Glass" but in reality we're going to have other sites that provide us data we need on a daily basis. Thing of my Ubiquiti Unifi dashboard, etc. If we could input a page URL for a pane on our Dashboard that shows a live view of our logged-in dashboard from another site. This would be a quick way to get to any other site's data or stats in a quick glance instead of keeping a tab opon on your browser all the time - PLUS then Atera could market…
5 votes -
Guardz Add-on
Guardz is an Israeli-based company and can go a long way toward being a turn-key solution for security compliance. It provides fantastic data for Annual Security Risk Assessments and Compliance standards. Would be great if we were able to leverage this through Atera as part of your offering!
5 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
Cut and Paste into command prompt and powershell
Cut and Paste into command prompt and powershell
4 votes -
Granular Schedule under IT Automation
it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.
2 votes
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