4709 results found
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script syntax highlighting
Script syntax highlighting on script editors would be beneficial for legibility.
2 votes -
Add spell check in ticket input
Would be nice to have a spell check and/or spell correction when adding notes or modifying tickets.
71 votes -
Number of Displays
It would be nice to see the number of displays that are connected to a agent pc under "Hardware"
92 votes -
Add directory statistics like WINDIRSTAT for disk space management.
Add directory statistics like WINDIRSTAT for disk space management. We need to be able to quickly visualize and identify folders and the amounts of data they are consuming. This can easily be accomplished by integrating a feature similar to WINDIRSTAT https://windirstat.net/
10 votes -
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed.
The "Windows Insider Pre-Release"-Updates should not be suggested to be installed. In productive systems this is a no-go for us.
2 votes -
Add Contact Information of the User/Contact assigned to the device
In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.
I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…
1 vote -
Rewst.io
It would be nice to have a direct integration with Rewst.io. so all automations from licences, onboarding / offboarding. could be filtered in and out of Atera to keep an overview of what is happening.
4 votes -
Smart deploy integration
Please can you do a integration with smart deploy to allow a alternative application for application and driver updates to Chocolatey.
5 votes -
Option to prevent auto response loops
Okay need some sort of a rule or ability to prevent loops of auto response triggering 3rd party auto responses and generating infinite tickets until the ticket creation rule is disabled. Maybe something that prevents users or the same email from creating more then so many tickets a minute or hour or a definable amount of time.
3 votes -
Can the Acronis be use to reimage computer? or can you add this feature?
Reimaging PCs remotely for remote sites, can this be done with the Acronis version provided today or is that a separate module?
3 votes -
Fix button overlap on Script Editor
In the Script Editor page, the "Edit Script" and "Save" buttons are hidden under the "Get Help" and "AI Assistant" buttons. A user may accidentally open a menu instead of saving their script or starting an editor session.
Suggested fix: add the margin-right property to the div to shift the buttons to the left (moving the Get Help and AI Assistant buttons would probably be more effort than it's worth).
3 votes -
Automatic Time Entry recording (for billing of automation)
Automated tasks (Automation Profiles, and remedial scripts) should create tickets and assign time against them, so we can illustrate value for fixed cost clients, or so we can bill by-the-hour clients for work done on their system.
If we could define the amount of time it would take to manually perform the action, the automation will record that time every time it runs.
3 votes -
Open Knowledge Base Access
To access the Atera Knowledge base a user must make an account which they will not do. And as a technician I can't just share the Knowledge base article link with the user via the Ticket itself either. This makes the Knowledge base only useful to the technicians and not the users.
6 votes -
Atera 'new' ticketing UI is a cluttered mess
That new ticketing UI is atrocious, vulgar and nasty.
Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.1 vote -
Need a Ticket Type of Test
We need to have a Ticket Type of Test so we can filter by Ticket Type in Technician Reports.
3 votes -
contains
Advanced Filters has option for "contains". It would be nice if we were able to put in a list of items instead of only one item.
Example: Identify Old Processors with i5-3 to i5-7.
5 seperate "contains" filters seperated by "or" operatorIdealy:
One "contains" with "i5-3, i5-4, i5-5, i5-6, i5-7"This would make advanced filtering much more powerful! We are currently limited to only 5 "or" Operations.
4 votes -
Advanced Report Branding
Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.
Also the ability to change the email address that the report is sent from.
5 votes -
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
4 votes -
SLA to work with Tickets based on Customers Contract SLA
When a Support Agent takes a phone call and opens a ticket for a specific client we should be able to see how long we have to fix this ticket.
Some clients might pay a large amount of money on a monthly basis and wants everything included.
So when an agent opens a ticket over the phone it does add the SLA ONLY IF it is set to hourly rate - not managed with monthly fee I cant see the option to select the Contract which they are actually on.
But if the customer opens a ticket from the helpdesk…
5 votes -
Ability to review and delete files on pc without having to remote into PC
It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.
3 votes
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