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4752 results found
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Add a CC or Watch List
Need the ability to add others to a ticket without changing the primary contact. A watch list would be nice so users CC'd on the email will be added to the Watch List and notified on ticket updates and reply going forward.
1 vote -
billing integration with exact online
billing integration with exact online and Atera
3 votes -
Chrome OS
The ability to install RMM software on Chromebooks and other ChromeOS devices.
24 votes -
Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good replies most of the time, but it's a manual process to use it on each ticket currently. Just smoothing out the workflow a little would be very valuable. However, this would have to be an optional feature as I think many users would not like it. Being able to enable it within ticket automation would be even better as then we could assign it to specific customers or contacts tickets only
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes -
Notifying end users of Remote Access Whilst on the machine
With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where monitoring is requested by the client. so maybe a global option and a per-device option.
With Security ever growing and having some new clients that have had old IT staff "monitoring" other users' PCs including management - we have been asked if we can show the clients' end user when we are online. Splashtop shows it briefly, but we would like the ability to be able to permanently show the end user when we are online - so a banner in the bottom corner stating who is accessing the PC when they are connected - I feel this should be able to be switched on or off in case there are policy or issues where…
5 votes -
Global Folders
Ability to create Global folders alongside site specific folders.
Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.
For example:
If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.
Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.
2 votes -
Warnings to techs for dealing with customer or contact
Objective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of Contact,display Critical Notes associated with Contact AND Customer via popup or highlighted area,
3. For emailed tickets (in other words, normal existing Ticket screen show Critical Notes for Customer AND Contact in a highlighted mannerObjective: Warn tech in an obvious way to handle customer or contact in non-standard manner such as:
"Don't call this person She or Her" (contact note)
"Don't service until they pay" (company note)
"All requests for new licenses must be approved by Mr. X" (company note)Method ideas:
1. Ability to enter info at customer or contact level, very much like Notes but distinct from that field. If static (vs user defined) field, named "Critical notes" or something.
2. On Add Ticket screen, as soon as pick Customer, display associated Critical Notes via popup or highlighted area. Upon pick of…2 votes -
More mac support and add-ons
More Mac add-ons, being windows-centric limits clients abilities to perform within a single pane of glass. For example, your Acronis add-on, although the platform does support Mac, the Atera version of the add-on only supports windows machines. That's a huge limiter for some environments.
2 votes -
Templates for common "how to", "self help" knowledge base articles.
We are all in the same industry and mostly share the same requirements. Examples would be a OneDrive configuration, password resets, clearing browser cache to name a few.
A template would allow our customer portals to be populated immediately with relevant content and we would simply need to change the name of the company and modify any of the template to target the specific customer needs.
2 votes -
Font and Character Attributes
StrikeThrough SuperScript and subscript!
4 votes -
OntheClock Timecard Integration
Consider an integration for ticket times with www.ontheclock.com
This request is similar to the request for QuickBooks time already under consideration
1 vote -
Date\time settings configurable to non-US standard
The old scheduler was in 24H format, the new scheduler goes back in time and is only configurable in freedom units. (AM/PM)
Can you please give the option to use a modern standard, or make it configurable? The same goes for the date notation. In Europe we work with day/month/year, not month/day/year.
9 votes -
add alerts to text message
Alerts sent to text messaging on cell phone.
Why haven't you setup the alerts to send texts to our cell phone?The last RMM we used to have, had this feature and we never missed a clients office going offline.
Can we all agree that this is a feature Atera needs to add.
1 vote -
Auto agent assign with profile name from the signed in username of a domain computer
Use AI to Assign agent based on the login information on a domain computer. And assign the agent to a Profile based on the Profile name.
1 vote -
Google payment option for mobile app
Please add the Google play payment option to subscribe to Atera on mobile app please
1 vote -
Support for Fedora and RHEL Devices
Provide support for RPM-based distributions:
- Fedora Linux
- CentOS Stream
- Red Hat Enterprise Linux (RHEL)7 votes -
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm, not just some.
emailed alerts for endpoint issues need to have customer name and endpoint name in EVERY alarm subject line, not just some and or not just the word "problem"
1 vote -
Sequential Script execution
A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this feature I would be able to select devices, select script, set for non-simultaneous and it would just go through them.
A lot of scripts need to be installed on 1 workstation at a time and not on multiple workstations/devices at the same time. It would be really helpful to be able as you select multiple devices to run a script to be able to select if you want to run them simultaneously or consecutively (1 at a time). like when you are deploying a new tool and it needs to be added to 1 device at a time. So if you are rolling a script to 100 devices, and they need to be done 1 at a time, with this…
1 vote -
Faronics Deep Freeze.
This would be a good app integration, I use this for a number of windows endpoints that are in use by the public use. A reboot and the PC is set back to its original state. They have several offerings, a standard suite and an enterprise suite. This would be a good addition.
1 vote -
Products tab
Is it possible to add "Products" tab to Customer's page?
1 vote
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