4807 results found
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Approval Automation for Ticket Form Templates and Automation Features
It would be great if the ticket form templates could have a built-in automation workflow. Ideally, if someone fills out a template it will add users to approve it and then assign it to a technician. Right now, approvals have to be manually added to tickets.
Additionally, there should be more ticket automation actions where triggers can assign tickets to users.
3 votes -
Status Selection on Ticket Creation (Dashboard)
Feature Request
Add a Status dropdown field to the ticket creation form in the Atera RMM dashboard, allowing the technician to set an initial status at the time of ticket creation rather than defaulting all new tickets to "Open."Current Behavior
All tickets created from the dashboard default to "Open" regardless of context. There is no way to set the status during creation — it must be changed as a second step after the ticket is saved.Requested Behavior
When creating a ticket from the dashboard, the technician should be able to select a status from a dropdown at creation…2 votes -
Default Remote Access Option (No Warning)
The Default Remote Access Option allows one to change from Splashtop to AnyDesk/TeamViewer/ScreenConnect.
The problem is, an admin can change this without warning. It provides no warning or confirmation or context. It immediately just deploys AnyDesk etc. to all agents causing popups on Macbooks and security alerts and mass panic.
Please can you consider a warning confirmation dialogue before this setting is changed or updated? Should be a quick small change hopefully.
29 votes -
Allow managing multiple hardware-bound / device-specific Passkeys per technician account
Currently, Atera only triggers the passkey creation prompt once during setup. If a technician registers a hardware-bound passkey (e.g., local Windows Hello / TPM module), it is impossible to register a second device (like a secondary workstation or laptop) without completely resetting 2FA for the account. Resetting 2FA invalidates all previously configured credentials, making it impossible to use multiple hardware-bound keys simultaneously.
Technicians are currently forced to use cloud-synced passkey managers (like Chrome or iCloud Keychain), which is not compliant with many enterprise security environments that strictly mandate hardware-bound TPM credentials or physical FIDO2 tokens.
1 vote -
Logout and lock user accounts from Atera
The ability to force the logout of a user session & lock user accounts from the Atera portal. I am currently doing this with scripts however, unless the user is currently signed in, it can be difficult for the scripts to identify the owner's account etc.
1 vote -
New Tickets page UI - Feedback [Q1, 2026 Feature release]
Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).
What’s new (vs old Tickets page):
- Detailed vs Compact view (Compact = more rows per screen)
- Show/hide columns
- Reorder columns
- Sorting + saved views
- New columns: Approval status, Created date, Last action date, Parent/Child tickets
What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?…3 votes -
API Enhancement: Add 'LastInternalComment' and 'IsSolution' Properties
We request two specific additions to the API to improve ticket management and documentation:
Ticket Endpoint: Add a LastInternalComment field (similar to the existing LastEndUserComment).
Comments Endpoint: In GET /api/v3/tickets/{ticketId}/comments, include the boolean status IsSolution for each comment object.
Context & Why this is useful:
LastInternalComment: We need to quickly see the status of a ticket based on the last technician note, not just the user's reply. Currently, we have to download all comments to find the last internal update.
IsSolution: When syncing tickets to a knowledge base or sending final reports to customers, we need to programmatically identify which…
6 votes -
Access Roles hide/restrict
Subject: Feature Request – Access Roles should hide menu items/widgets based on permissions
When I disable a permission (e.g., Patch-Management → "View and install patches directly on devices") for an Access Role, the Patch-Management menu item still appears in the left sidebar for that user, even though they have no access to it.
Request:
The left navigation menu should dynamically show/hide items based on the permissions granted to the user's Access Role. If no permissions are enabled for a module, the menu item should be hidden entirely — not shown as an inaccessible/disabled entry.
This would allow admins to create…1 vote -
add a script to the IT Automation profile
There's no API to push scripts to the IT Automation and Patch Management dashboard. Having that will simplify script management and deployment.
1 vote -
Windows Toast Notifications with Automation Progress
Add an option to display an interactive Windows Toast notification on the end-user device when a script or automation profile is being executed.
We’d like to have a simple tick box/checkbox that can be enabled when deploying a script or automation profile, allowing Atera to display a Windows Toast notification to the user on the affected device.
Suggested functionality
When enabled, the user would see a Windows notification such as:
IT Helpdesk (or Atera) Automation in Progress
An automated task is currently running on your device.Progress: 65%
█████████████░░░░░░Current task: Installing Windows Updates
The notification could dynamically update as…
1 vote -
Per-Customer breakdown of subscription costs
Atera supports multiple customers. That's why we use it.
Different subscriptions are applied to different customers. But some subscriptions are applied to multiple customers.
Whoever uses Atera gets a bill, and with some digging, can find the breakdown of the monthly cost of each subscription... but we bill customers based on their part of the subscription. The bill we get only shows a total cost. I can see X total seats in use, but not X seats for customer A, Y seats for customer B, Z seats for customer C, etc.
It would be extremely helpful--necessary, actually--to see a per-customer…
1 vote -
Copilot has only been effective approx 35-40% of the time. I am forced to continue prompts, lead it towards a solution. Waste of time.
Copilot Developer feedback list: 1) Give the AI secure, read‑only access to ticket‑linked mailboxes, 2) Add URL sandbox/reputation checks for every link in a message, 3) Expose more endpoint automations so fewer answers fall back to “manual,” 4) Reduce tool‑call overhead so technicians get direct actions, not workflows, 5) Improve accuracy/coverage so the assistant is useful >90% of the time, 6) Make limitations explicit in‑product so techs don’t waste time discovering them.
1 vote -
GUI-based local user and group management directly in Atera
It would be extremely helpful if technicians could manage local users and groups of an endpoint directly from Atera – similar to
lusrmgr.msc, but integrated into the Atera interface. Ideally, there would be an entry under Manage (or More Tools), such as “User Management”, where we can view, create, modify, disable, and delete local users and groups without needing scripts or additional remote tools.1 vote -
add column for security status for what AV is on the device vs look at device only
add a column for the security piece to show what security software is on the device. Currently you have to drill into the agent itself.
6 votes -
Unread tickets
It would be helpful if tickets that receive a reply but have not yet been viewed by the assigned technician were visually highlighted in the ticket list.
For example, unread tickets could appear in bold or display a colored background, similar to how email clients distinguish unread messages. This would make it much easier for technicians to quickly identify tickets that require attention.
1 vote -
Edit tickets
This is getting so frustrating. I'm human and I make typos or accidentally post to the wrong ticket. Please give admins in atera the ability to edit tickets. I'm so frustrated with this that I am looking for a better ticketing solution.
1 vote -
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
when replying to a ticket from an email client as the agent, the comment is not added into the ticket.
For instance, emails to helpdesk@domain.com get sent to atera. A helpdesk manager replies to the original email within their email client rather than in atera. Atera does not properly ingest this as a new comment, even though the helpdesk@domain.com was CC'd. Also, when the customer responds to that helpdesk manager email, atera creates a new ticket rather than merging from the original ticket. Freshdesk handled all these scenarios with ease. Atera is frustrating to deal with for ticketing. Much more…3 votes -
secure boot Filter
Filter devices by their secureboot status (enabled / disabled).
3 votes -
Create a User object within a device's details
Within the devices details, where a user can be assigned to the device, please allow creation of a User object within here. Otherwise, if the user is not created, it involves going to a site, creating a user, then navigating back to the device.
1 vote -
Sort by users on Devices page
Add a sort criteria to sort the entire list by the "User" field. I'd like to do this to put all the blanks at the top to more easily find unassigned devices.
1 vote
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