- or
No existing idea results
- ~ No ideas found ~
4832 results found
-
show date and time of scheduled reboot
If a reboot is scheduled, it is not possible to see if a reboot is scheduled or when the reboot will happen. It would be helpful if the devices-view could show the date and time of the scheduled reboot. Maybe the "reboot required"-column could change to date/time if a reboot is scheduled. Or an additional column with date /time of the scheduled reboot could be added to the view?
22 votes -
servicesM8
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job progress. 4. Invoicing and Payments: Generate invoices, process payments on-site, and integrate with accounting software like Xero or QuickBooks. 5. Forms and Checklists: Customizable forms to capture job data and ensure compliance with industry standards. 6. GPS Tracking: Monitor the location of field workers and optimize job routes.Feedback Integration Suggestion:
Integrating a feedback mechanism into ServiceM8 could provide a seamless way for businesses to gather customer reviews immediately after job completion. This can be implemented as an automated workflow where, once a job is marked as completed, customers receive an email or SMS with a link to a feedback form or review site. This integration could leverage platforms like Google Reviews, Trustpilot, or a built-in feedback feature within ServiceM8 itself. Automating feedback requests ensures timely responses and helps businesses gain valuable insights to improve their services.Such a feature would enhance customer experience and provide businesses with a continuous feedback loop to maintain service quality and make data-driven improvements.
ServiceM8 is a field service management app designed to streamline business operations for service-based industries such as plumbing, electrical, cleaning, and maintenance. It helps businesses manage job bookings, scheduling, and dispatching, while also providing tools for tracking job status, generating quotes, and invoicing.
Key Features of ServiceM8:
…1. Job Management: Create, schedule, and track jobs from start to finish, ensuring all staff are on the same page. 2. Scheduling and Dispatching: Real-time scheduling helps allocate jobs to field workers based on their availability and location. 3. Client Communication: Automated SMS and email reminders to clients about appointments, quotes, and job2 votes -
which technician is currently working on which call
Hi
We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
Is there such a thing?1 vote -
Atera mobile app remove alerta
On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.
1 vote -
Hardware Inventory report to filter by endpoint creation date
Request to modify the Hardware Inventory report to include a filter for the endpoint creation date in the console, enabling the selection of a specific day, month, or year when the device was added. This is needed for billing purposes.
2 votes -
Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules
some customers don't wanna get notification mails
it would be great to have an option at cusomer data not to send such mailsit would much better, to have that option an the ticket too and its set to the value of the customer on ticket creation.
so we could see if the customer usually gets mails but decide for an other option at creation of a ticketalternatively a condition "contains not" at ticket automation rules could be a workaround
send mail if customer name contains not "(no mail)"4 votes -
Customer Health Report: Displaying the Number of Monitored Devices Within a Specific Period
Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.
2 votes -
Timesheet Reporting
Please can you provide the ability to see time recorded in hours:minutes and not decimal.
2 votes -
contract
Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.1 vote -
splashtop auto lock remote pc once disconnected
Would be great if we had the option to set so once splashtop sessions are disconnected the remote pc is locked automatically. I work with splashtop business and always setup this option because they allow it. Would be great if it could be transferred over
3 votes -
Technician blocked from making changes based on ticket status
There is no way to "lock" a ticket so a tech can't make changes.
This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.
We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.
2 votes -
User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
Remote Admin approval for Windows installs
Like admin buy request
1 vote -
1 vote
-
6 votes
-
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
ITSM Improvement - Peripherals
Allow the agent to gather and report any information (S/N, model number, manufacturer) on attached peripherals (mice, keyboard, etc) to allow IT departments to take inventory of these devices.
65 votes -
Search for Custom Assets
Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).
It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.
2 votes -
Keep it simple : ( For MSP's )
[+] Group ( by Customer )
- Device 01
- Device 02
- Device 031 vote -
CVE Reporting time period comparison
I like to get a metric (such as graph, chart or csv) to compare CVEs for all customers from 3 months ago to now. This relevant from IT side and I suspect would be useful info on MSP side as well to validate if current remediation is having an impact as a reporting tool.
8 votes
- Don't see your idea?