5034 results found
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Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
40 votes -
edit password
On the password manager tab for devices. Add option to edit already saved details, instead of needing to delete and re-add
1 vote -
Reply box shouldn't be at the top of the ticket view
When I go into a ticket, I want to see what the last thing said on it was. I don't always want/need to reply. In the new view, with the reply box at the top, I have to scroll down to see the latest comment and then, scroll back up if I want to reply. Not easier than having the reply box below the most recent comment as it was.
3 votes -
Using the Rank Field
When Creating a customer, make the Rank editable. (IE: Platinum, anything else MSP use)
Also allow to add a rank for existing customers.
5 votes -
1 vote
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A script to send a Message to all active users.On screen.
A Script to send a Desktopmessage to all active users.For example: Downtime or force the users to log out because of updates or maintenance on serverprograms etc...
1 vote -
Send out a mass message
To have options to send out a mass message through the atera client or splashtop
1 vote -
2 votes
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Zeitintervalle für die Verfügbarkeitsüberwachung
Hallo Atera,
gibt es eine Möglichkeit den Schwellenwert der Verfügbarkeitsüberwachung anzupassen? Sprich den Wert zum Beispiel auf 10 Minuten oder mehr zu erhöhen?
Mit freundlichen Grüßen
Marius Feitz3 votes -
Invoice Formatting and features
Hi,
Suggesting some additional features such as..
- Reorder line items
- Group items such Product, Labor etc.
- A space for details or a note
- Export to excel
- Option not to print or display tax & rate per line item
Thank you
7 votes -
Have CVEs show up under associated device, alerts/tickets, dashboard.
- CVE show up under the associated Device (Wks,Srvr,etc)
- Create alerts / tickets based on CVE / Device. rules for severity.
- CVE should affect severity and have an icon at the top of the device view screen.
- CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
21 votes -
Activity Status "Awaiting on customer reply" should stop the SLA as well
Activity Status "Awaiting on customer reply" should stop the SLA as well
104 votes -
Device names cut off in new UI
The most recent UI update is causing the device names to be cut off and unreadable. That column in the device list also seems to be the only one that can't be resized. Can you please update the new UI device list so that the full device name is readable or so that the column can be permanently resized? Another improvement to help with this would be to get rid of the AI icon that now shows up beside each one. We don't need this and it further restricts space for the device name to be displayed.
1 vote -
Make Browser Tab Titles Useful
right now, every browser tab with Atera is "Atera - RMM Software | PSA & Remote Access for MSPs"
This is pointless, What it should do is contain context as the first order of business.
In the dashboard? it should say "Dashboard"
In devices tab? it should say "Devices"
In a client? how about the client name?
In a device itself? how about Device name, client name?
In an advanced report? why not put the report name there?
Editing a configuration: "Conf: <configuration name>
so many examples
2 votes -
Notification if reboot is needed
Dear Team,
is it possible to create a feature which would send an email for users who needs reboot (weekly, monthly)? Thank you.2 votes -
Sort folder names alphabetically in "Relations"
It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.
6 votes -
Include unique identifies in S.M.A.R.T. reports
Currently with S.M.A.R.T. reports, all it includes in the model number of the drive as the only identifier. I'd like to see some other unique identifier such as the Drive Bay or the Serial Number included as well. For instance, I had a client with two drives of the same model and was unable to differentiate which drive was generating the report. This would prevent unnecessary work for my team, myself, and anybody else with similar situations.
4 votes -
Mass Ticket Responses
The ability to select multiple tickets at once and submit a single response for all of them. Typically we have to copy/paste the same generic message when onboard or offboard tickets come in, saying they will be finished by a certain time. With this, we'd be able to type out a single message and be done with it until we are able to work on the ticket.
1 vote -
Bulk On-Demand Software Inventory update
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…1 vote -
ability to search type and search for product families like in the old ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote
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