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4971 results found

  1. Helpdesk agent to be translated in French

    15 votes

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  2. exagrid backup

    2 votes

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  3. Please add the option to edit the HTML-Code for email signatures in "My Profile".

    9 votes

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  4. The only missing tool for me is a way to assign prices, renewal dates and reminders to the software inventory. For exemple, I'd like to assign the date and price for when and how much my next renewal of Autocad will be needed. Then having a report which shows how much and when we need to spend for licences. It would be a huge planning tool.

    10 votes

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  5. Request the ability to correspond with customer tickets via email only. Replies from the contact can be delivered to the technicians, but when non-contacts like technicians reply by email to the ticketing system, while the notes update on the ticket, the contact is not notified and there is no automation rule condition for 'ticket notes updated' or 'ticket reply by technician'.

    Or the native ability for this by a setting to notify contact (and CCd recipients) when ticket replies occur by email.

    Currently only public notes posted from within the web portal/app deliver to the contact.

    This is very important…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. Ciao,
    I hope you can realize this.

    In the list of OIDs displayed per monitored SNMP device, in addition to the edit button (which unfortunately only modifies the name) and delete... can add an "add monitor" button so as to avoid 10 clicks and immediately arrive at the page of the selected monitor to be inserted?

    In the sequence of monitored OIDs, in addition to "delete the selected" add an EDIT button that actually allows you to modify the parameters while maintaining that specific OID.

    Nobody likes wasting time, but in many ways Atera's interface seems designed specifically to waste…

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  7. I would like to be informed when my colleage creates a ticket for me.
    That is already possible, as mentioned in the response to this entry: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46558351-notification-on-ticket-assignment

    However, I would NOT like to be informed when I create a ticket for (as in "assigned to me when created by") myself.
    As far as I can tell, there is no filter for that, yet.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.

    1 vote

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  9. I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.

    2 votes

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  11. The users are simply listed under "User Activity". It would be very nice if you could also "disconnect" and "log out" here.
    That would make the paths shorter.

    And it would also be important to see the client name here!!!! Because you can do a lot with this name.

    2 votes

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  12. Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.

    This is implemented in NinjaRMM.

    2 votes

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    1 comment  ·  Admin →
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  13. 3 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  14. 3 votes

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    1 comment  ·  PSA Tools  ·  Admin →
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  15. We have a firewall alert when a customer goes to the backup connection, if the circuit bounces, we may get 15-20 tickets. A mass merge feature to merge all related tickets would be very helpful.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. automation that triggers a healing script upon ticket creation , offering immediate response to issues and potentially resolving them without manual intervention

    5 votes

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  17. We work mostly in French and for some of our clients it is very important to have all client-facing communications be in French. The automatically generated "Please Reply Above This Line" text should be editable or at least its language should be selectable.

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  18. Please Add or maintain login history and activity of any user on any device either online or offline. So we can export it later

    7 votes

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    1 comment  ·  Admin →
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  19. Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.

    34 votes

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