4798 results found
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[RMM Patch & Automation][IT Automation] Run on next schedule
Can the Atera Automation be configured to follow the set schedule time and if the device is offline to not execute the automation until the next schedule time ?
The problem: Atera Automation will proceed as soon as the device is back online and I want to avoid that. I want the Atera automation to wait until the next scheduled time. User may be in a webinar or web meeting and not a good time for the PC to re-start or shutdown, etc.2 votes -
Advanced Report Branding
Ability to apply company branding to reports that get sent to clients via scheduled advanced reports.
Also the ability to change the email address that the report is sent from.
5 votes -
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.
4 votes -
Ability to review and delete files on pc without having to remote into PC
It would be nice to have the ability to review files on an agent applied device and then also have the ability to delete files. The feature should be available without having to remote into the agent.
3 votes -
Improvements for the script library
- In the shared library mark whether a script has already been cloned to My Scripts to avoid different users repeatedly cloning the same scripts.
- Some sort of notification if there is a new version of a script that was previously cloned.
- An indicator that a cloned script has been edited in My Scripts so that if there is an updated version, a user does not overwrite the customization.
Thank you!
2 votes -
Be able to build the basic Patch Status Summary report in advanced reports
We currently use the basic patch report but we would like to add more information to this report so I sat out to build a custom patch report in advanced reports only to find out that it is quite literally not possible because you are not able to count the amount of updates a computer needs in the advanced reporting section.
I don't really understand how you can build the report in classic reports but you can't replicate it in advanced reporting.
It would be nice to be able to do this because 1. we would like more metrics that…
1 vote -
Align OS Patch Approval levels with OS Patch categories
OS Patch Approval settings should be at the same level of granularity as OS Patch Management, i.e., provide the ability to set postponement for Security Updates, Definition Updates, Update Rollups, etc. independently rather than just at the Critical vs Noncritical levels.
1 vote -
Deployement
Being able to deploy the Acronis agent + default protection plan on a customer level or at least on folder .
Instead of per agent.
This would avoid added computer with no protection and mainly boring setup ...1 vote -
Alter ticket UI to better integrate with Ticket properties
The current ticket UI requires alteration due to excessive whitespace, particularly in the description and response fields. With the increased utilisation of Forms, it's crucial to emphasise ticket properties; however, the existing UI layout impedes full integration of forms and custom fields. To address this issue, we propose two solutions:
Enable end-users to customize the UI layout according to their preferences or the specific needs of engineers. This flexibility would allow for optimal use of space and prioritisation of ticket properties.
Implement a permanent fix that enhances the prominence of ticket properties within the UI. This could involve redesigning the…
4 votes -
Sort folder names alphabetically in "Relations"
It's unfortunate that "Folders" are not sorted under relations. Without the folders being sorted, it's difficult to check whether a folder name exists. Sometimes you might miss the fact that a folder name already exists, and you might create a new folder. With out the folder name being sorted (under relations), the folder function becomes rather useless.
4 votes -
Catalog Services
Catalog services for peripheral request and orders, so the user can see product picture and order the device or peripheral in general that is needed, please this will be awesome and very helpful for all Atera Subscribers!
3 votes -
Attach files to script
Would like an option to add files to a script, the other RMM we worked with had this option.
7 votes -
Timezone
Able to restart/manage agents based on the workstations time zone since WFH is more common and some users are not in the same zone as the main office.
2 votes -
SNMP monitoring
It took myself and support (even including escalations) far too long to figure out that if an SNMP device has device availability turned off, it will not trigger alerts at all even if the monitored OID rules have been met.
The monitored OIDs should always be functional and alerts generated, even if device availability monitoring is turned off. For instance, I do not need an alert when someone turns the printer off, but I do need an alert if it is low on toner.
12 votes -
Granular reboot policy after patching
Post-patch reboot policy options for approving a specific time/day window for reboots after a patch has been installed. Some customers have a strict policy for patching and rebooting their endpoints. I am currently using a different RMM and considering a switch to Atera, but this one function is quite important for 2 of my customers and I don't currently see a way to tell your agent that post-patch reboots are only allowed to happen between 10AM and 4PM on Sat or Sundays...
Any way to get the type of granularity added?
2 votes -
Have CVEs show up under associated device, alerts/tickets, dashboard.
- CVE show up under the associated Device (Wks,Srvr,etc)
- Create alerts / tickets based on CVE / Device. rules for severity.
- CVE should affect severity and have an icon at the top of the device view screen.
- CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
15 votes- Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
1 vote -
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attemp
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attempts you still have to cancel this action. and also let the last message indicate that “this process cannot be canceled next time and your laptop will reboot automatically”. Please improve that
2 votes -
Simple Device Availability View
Like "Availability Monitoring" but with No Notifications.
Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.
5 votes -
password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
1 vote
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