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5046 results found
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email pickup
Email Ticket Creation
It would be nice to configure what emails create an actual response versus every email that's forwarded to get a ticket response. For example, I have a number of products that send backup logs or status logs for monitoring and tracking but I don't need the Atera client to send an email response back as this only creates a loop of emails being created as the email address responding isn't deliverable.
4 votes -
Remove restore points
Removing old restore points (or the ability to control that by resizing the space used for restore points) would be a nice feature, expecially for clients with relatively small drives.
1 vote -
Please add a way to stop Alerts for a whole customer for extended amounts of time
For our maintenance we need to be able to stop alerts customer wide. Right now it is an extremely cumbersome and limited function that needs to be extended. Your competitor has had this feature implemented long ago and we are considering switching back to them because of this issue.
4 votes -
Ticketing Mailbox setup
If Atera had its own capacity to send out emails for us, then we (or anyone else that uses atera to support its own staff) would not have this problem of not seeing technician names in replies.
We have been working with Microsoft on this and it is ‘core’ to Exchange/Online that if there is a mailbox that matches and kind of send, even though atera adjusts the ‘from’ name, exchange will honour its own configuration over any manipulation of the SMTP ‘from’ value. As a result, because Atera is sending using one of our own 365/mailboxes…….we suffer from this problem.
The only way this will work properly for us – allow our own staff to see technicians name – is if Atera had its own email platform and did not require the use of one of our own 365 mailboxes/accounts to send out email.
If Atera had its own capacity to send out emails for us, then we (or anyone else that uses atera to support its own staff) would not have this problem of not seeing technician names in replies.
We have been working with Microsoft on this and it is ‘core’ to Exchange/Online that if there is a mailbox that matches and kind of send, even though atera adjusts the ‘from’ name, exchange will honour its own configuration over any manipulation of the SMTP ‘from’ value. As a result, because Atera is sending using one of our own 365/mailboxes…….we suffer from this…
1 vote -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
Integration with AlertOps or PagerDuty.
Integration with AlertOps or PagerDuty. This would allow notification by email, SMS, or phone call when a trouble ticket has been submitted in Atera. PagerDuty and AlertOps are used for on-call scheduling of technicians and for after normal business hours notification of new trouble tickets.
1 vote -
Better filtering within billing
Ability to filter through customers/contracts with billing section of Atera.
2 votes -
Please could I request a Network Reliability section in the Auditor Report.
Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
Weekdays.5 votes -
WakeOnLan with scheduler
Hi
I want to update the PCs at night. But when they are off, its not possible.
I can send manual the wakeOnLan command ... would be great if I`m able to use for this also a scheduler .. so I send on 21:45 a wakeOnLan and on 22:00 that the PCs should install all upates and shutdown when finished.
2 votes -
Billing Page- Sort by Column
Under the billing page, to be able to sort by column
4 votes -
Add support to Windows XP and other old OS
Our customers have old computers we have to support. For example an old server running an old software that can't be installed anywhere else. They need it for archive. We must have Atera on this in order to monitor it, inventor it etc. Like Screenconnect, please keep support for older OS.
5 votes -
A reception login
As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.
An additional logon that has only access to create customers , contacts and log tickets would be a logical step.
No further function beyond this would be required.
3 votes -
logmein
We would like to see LogMeIn integration for remote desktop support.
4 votes -
Alert solved when you close the relative ticket
When a technician change the ticket status in Resolved/Closed the relative alert would be solved automatically.
5 votes -
monday.com
Do you have any plans for integration with monday.com?
5 votes -
Report to see Devices not Up to Date
Would like to see devices at that are not up to date
1 vote -
Set Scheduled Ticket Start Date
Creating a scheduled ticket is great, but there doesn't seem to be a way to set the scheduled ticket's start date. For example, I want to create a ticket to pop up every Quarter. I can set the recurrence to Monthly and set it to every 3 months, but it creates the initial ticket when it wants to, not when I want it to. This also becomes a problem when you have to edit the scheduled ticket - it resets the next ticket creation date, again to what it wants, not what I want.
4 votes -
Prevent e-mail to customer
Hi,
We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
Thanks in advance!4 votes -
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes -
Tenable
Enable Tenable to be on the advanced filter when trying to locate if this has been installed on machines.
1 vote
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