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4743 results found
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Sent Email tracking
For Batch billing, having some way to identify if you have sent an Invoice via email would be useful. Right now I have to track separately each invoice number that I have emailed as I email them.
1 vote -
Time offset
Calculate device time difference from current actual time (per time zone). The difference could be in positive and negative minutes that should be visible in devices, reports and alerts.
Many services do relay on stable time and therefore is it very important for us to see the offset in Atera and even have an alert if difference is more than +/- some minutes.1 vote -
Contrat Libre - Free Contrat
Have the ability to create a contract with a free amount without having to set a rate. This makes it possible to create specific contracts and free prices according to the customers without having to add an additional line of contract.
1 vote -
alerte expiration contrats : 3 mois
Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !
1 vote -
Permission Work from Home
Hi,
I like your solution, will be a great service in the end. One thing I think is a bit lack luster is the granularity of permissions yo ucan set. Ex. I have a technician that should not have admin permission on his customer. He has most other permission but NOT admin. This is a problem because he needs to work with the function "Work from Home" . To be able to work with "Work from Home" he needs admin permission. That is a drawback, would be great to have a specific permission for "Work from Home" administration.
Best regards1 vote -
IF we enter an alias I still need to search by original domain name. now I have to search by ip
IF we enter an alias I still need to search by original domain name. now I have to search by ip to find computer
1 vote -
Security against supply chain
Give the option to lockdown customers with passwords. Even if someone were to get in, they would have to login to gain access to clients.
Add in passwords and disable auto login for client level connection on devices. With Splashtop i know you can enable or disable auto login, but give the option overhead.
1 vote -
Hide e-mail responses in tickets
Also, there needs to be a way to delete or hide email responses from a conversation in the ticket in the case of email NDR or even an auto response such as out of office. Generally we prefer not to have those muddying the conversation history. Our previous system allowed us to do that…
1 vote -
Being able to see if a end-user deletes a folder
Being able to see if a end-user deletes a folder
1 vote -
ticket sentiment in API
Ticket Sentiment column is not exposed in API. When running reports, I cant get sentiment column for reporting the negative sentiment tickets
1 vote -
Approval Automation for Ticket Form Templates and Automation Features
It would be great if the ticket form templates could have a built-in automation workflow. Ideally, if someone fills out a template it will add users to approve it and then assign it to a technician. Right now, approvals have to be manually added to tickets.
Additionally, there should be more ticket automation actions where triggers can assign tickets to users.
1 vote -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
1 vote -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
1 vote -
Ticket Titles Lost after Merging Tickets
Merged tickets have no history of their ticket titles. The ticket activity on the destination ticket just says "Ticket #40346 merged into this ticket" for example.
The conversation entries are preserved but often the ticket titles will have the crucial information for the issue and they are lost when the ticket is merged.
1 vote -
disable file transfer data showing for technician
I have disabled the File Transfer tab in the Atera console; however, it still appears to be visible and accessible to the technical team. For data security and compliance reasons, we need to ensure that no file transfer data is visible or accessible to technicians.
1 vote -
Include active ticket time entries in contract remaining hours before ticket resolution
At present, contract remaining hours are only reduced once a ticket is marked as completed or resolved.
This creates a planning and capacity issue for us managing multiple open tickets for the same customer. Time may already be actively logged against several tickets that are still in Pending or In Progress status, but the contract balance continues to show those hours as still available until closure.
As a result, the remaining hours shown can be misleading for operational planning and resource allocation. In scenarios where several tickets are resolved at the same time, the contract can suddenly move into over-usage, despite the work having been carried out gradually over time.
Please allow contract remaining hours to reflect all logged time entries immediately, regardless of ticket status (Open, Pending, In Progress, or Resolved).
Alternatively, a separate field such as “committed / logged unbilled hours” or “projected remaining hours” would also help accurately forecast contract usage before ticket closure.
This would significantly improve workload planning, prevent accidental contract overruns, and provide a more accurate real-time view of customer support hours.
At present, contract remaining hours are only reduced once a ticket is marked as completed or resolved.
This creates a planning and capacity issue for us managing multiple open tickets for the same customer. Time may already be actively logged against several tickets that are still in Pending or In Progress status, but the contract balance continues to show those hours as still available until closure.
As a result, the remaining hours shown can be misleading for operational planning and resource allocation. In scenarios where several tickets are resolved at the same time, the contract can suddenly move into over-usage,…
1 vote -
Search devices from app instead of customers
While I have my computers grouped by customer I would like the option to search for a device directly rather than having to click into the customer and then into devices.
1 vote -
Email notifications on Public notes when CCd
Currently no email notification is sent to a technician when they are mentioned in a Public note, this to me sounds like a simple request and is causing members of our team to miss ticket notes that they have been tagged in
1 vote -
Make the "Group" field on tickets visible on the Customer Portal
We would like the "Group" field on tickets to be visible on the Customer Portal view so our end users can see which team within our IT department is handling their ticket.
This helps because each team has their own set of SLAs and standards they follow, so it helps set better expectations and understanding with our end users when they have this information available to them.
1 vote -
Can only CC in contacts
Used to be able to add any email address to CC email field of ticket, then send email. Recently, perhaps since From field became selectable or more recent, can only add email address to CC email field that are contacts. Ticket may involve dealing with 3rd party service providers or the client's client, or B2B partners so should be able to add email addresses to ticket email CC field that are not contacts.
1 vote
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