5040 results found
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SNMP Delta Threshold
Need a new threshold type where you can compare the previous value to the new value and alarm based on a delta.
I.E. on a WAP if the number of connected users drops by a value or a percentage
3 votes -
Integrating Atera to Autotask PSA
A direct integration of Atera's ticketing system into Autotask PSA
4 votes -
profile
When searching for outdated software from Reports > Software Inventory, please enable the following improvements:
allow use of a NOT (!=) crietria in the version.
allow assigning a Profile to selected results
2 votes -
work from home
in your free trial. This is a must add. being able to make sure this feature works before purchase will allow for quicker prospect purchases. I'm one of those prospects. I need to make sure everything works before I switch. I don't want to purchase then set it up and come to find out it doesn't work for my needs. So I did all that work for nothing
1 vote -
Helpdesk Agent Icon for specific users
We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.
1 vote -
Indicator that product has been added to a ticket
When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.
4 votes -
Add drive type (SSD/HDD) back to Disks on Device/Agent Page.
Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
"worth the money". Please don't stiff us like this!4 votes -
API better link
It will be a good thing to know which contact is attached to an agent, by using API.
Actually, we could only know, for an agent, wich customer.
Some things like that aren't exist on API.7 votes -
Receive emails for the informational alert
It would be handy if there was an option for sending out emails for Informational alerts.
1 vote -
We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity
We want to be able to trigger a rule if the severity of the ticket is changed to a higher or lower severity.
1 vote -
threshold alerts with the level we want and not just the level from event viewer
We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…
1 vote -
1 vote
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Alert for Virus definitions and Status of custom AV product
Alert for AV definitions and status not only for Bitdefender.
You are showing the AV product on the device already but you dont have alerts for all products.5 votes -
Show Open/Pending Tickets indicator
Show Open/Pending Tickets indicator on each device with hover bubble listing ticket number and hyperlink to ticket.
4 votes -
offline devices
Be notified when a server (or device) has not been restarted for a certain amount of days
3 votes -
Add a report to find machines not logged in to for > x days
Add a report to find machines not logged in to for > x days - useful for finding under utilised machines, or ones that may have gone missing!
8 votes -
Mailbox Check
We have many applications that send status e-mails (backup application primarily) to our inbox.
It would be useful to have the possibility to scan the mailbox to search for keywords (error, failed, etc) and automatically open a ticket. Thank you.2 votes -
quickbooks bundle
Have the ability to add a Quickbooks Bundle to invoices/contracts.
6 votes -
Separate Favorites list
Under each company, my "Favorites" list should not be the same as other Atera users Favorites list. In some cases, certain roles don't have or shouldn't have access to the same machines even, so our Favorites list should not be the same.
8 votes -
downtime
Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.
3 votes
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