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4973 results found

  1. 1 vote

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    0 comments  ·  Reports  ·  Admin →
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  2. 3 votes

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  3. It would be great to see how many contacts there are for each client - a client contact total.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. Option to create custom views in all portal to view or custom fields

    4 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  5. Currently, the software installation feature that works with chocolatey is very cumbersome to use. The search bar in atera does not work very well and will find software from the public chocolatey repository even if the name is copy&pasted. We reverted for now to create scripts in our library with the needed choco install commands.

    7 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. When you copy / paste text into the composition box is a different colour but it's so subtle you cannot tell if you have pasted as text (no change in colour) or paste as normal and then you end up with a different background colour which cannot be noticed when composing the email but is noticeable when the customer receives the message.

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  7. 5 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  8. Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
    These need to be removed, or have the option of not using them.
    The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.

    I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. When creating a ticket, you have the initial contact, but like when you do a reply, it would be handy to have a field to add additional contacts into the ticket at the creation stage

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.

    5 votes

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    1 comment  ·  Tickets  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Create Ticket without Token by using Helpdesk Tool Shortcut in Taskbar

    7 votes

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    0 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. When running reports there is currently no option to go deeper into the stats such as viewing ticket numbers for certain categories such as Tickets not responded to in SLA etc.

    5 votes

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  14. Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.

    3 votes

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  15. Why does it seem to take so long to get simple things included? Things like customizable statuses / notes(emails) into the ticket should also be placed in as time entries because there is effort being taken to communicate with a client, which should be accounted for............

    Atera is a nice platform, but there are just basic things missing that should not need to be...........

    1 vote

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  16. Allow a customer to create a portal account if their email domain is registered to a customer profile. At the moment the technician needs to do this.

    1 vote

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  17. EaseUS ToDo Backup is a full featured lower cost alternative to many of the highly overpriced backup solutions. In use at many installations with a proven history most times exceeding performance of many high priced backup solutions.

    4 votes

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  18. New pop-out (top right of screen) shows Server Name but does not display Customer Name.

    7 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  19. It would be nice to be able to create friendly names for devices. That way we can search for people by name in the search bar. Say a client has like 300 devices. It'd be nice to make the PC name - HomePC101 and give it a friendly name such as like Matt Fox Home PC. Then we can just search "Matt Fox" in the search bar and pull up the device very quickly.

    5 votes

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    0 comments  ·  Devices  ·  Admin →
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  20. Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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