4802 results found
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pop-up tickets
When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.
1 vote -
Option to link Assets to Contracts
We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..
2 votes -
logmein
We would like to see LogMeIn integration for remote desktop support.
3 votes -
Remote control without manage permissions
Remote control without management permissions. With the permission remote management, the user can also run scripts, services, ... But the user doesn't need this features. The only feature he uses is Remote control
2 votes -
Alert to notify client contract type when ticket created
Hello, i am wondering if there is a way to create an editable pop up notification / warning or tip when a ticket is received.
the idea is to allow for a technician to receive a ticket, and if there are some unique or special client requirements, the pop up will automatically open providing the information we have set for that client1 vote -
report self service
Allow customers to log in and allow access to reports only, as a self-service option. To generate and schedule the reports they want and self-manage them.
2 votes -
Add alert sound when you receive new message
Chat function: only alert you get is a little number that pops up at the top of screen. if you are halfway down the screen you never see it.
Have to be more visible.4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Can you add other antivirus activity setting like viper
Viper antivirus
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Show Software Details By Default Option
When checking the software inventory of an agent, have an option to remember if you want to see the details by default.
Currently, If I want to check the software inventory on multiple agents individually, each time I need to check the box to see the details of the software, such as the version and installation date.
It would be ideal if when checking that box, your choice is remembered.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Display a notice if a machine or client has a note on their account, kind of like a popup ad
When entering a client's account, if there's a note on the account (or on a device) have it make the users acknowledge that note (with an option to ignore for say 24 hours) instead of having it below where it is hard for people to notice.
2 votes -
Technician booked time against a ticket
Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
Many Thanks2 votes -
report colors
Get rid of RED in reports. This looks like a danger situation is in place. Use Blue Green and Purple. If I have 95% of devices patched... it shows as a RED and looks like an issue. VERY simple fix by changing the Hex code. PLEASE. over 100+ customer complain about this every time we deliver them reports
1 vote -
Create folders to organise Compainies
It would be great to have a way to group customers into folders, say by company type i.e accountants, estate agents or even to group into letters so Acme under A, Beta Corp under B etc etc.
1 vote -
Pagination for customers page.
Pagination for customers, if you have more than 600 customers that page takes over 30 seconds to load, so pagination is a MUST for larger customers.
2 votes -
Launch remote Performance Monitor for real-time evaluation of device performance
When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.
2 votes -
Add tags to Customers
Ability to add tags to customers and then filter then within the billing side of Atera.
2 votes -
Custom Contract Types
The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.
2 votes -
Move the password delete button away from the view button
The buttons are very close to each other
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Filter in Ticket Queue To Not Be Limited To Max 10 Customers
Filters on the ticket queue to filter more than just 10 customers, as this is the limit right now.
2 votes -
Domain OU details for search & grouping
The Atera Agent should pull through the device's OU details. That way with large customers we will be able to search for devices based on the OU details in AD. For example, the site the device is situated in. You should then be able to use this information to create dynamic folders for agent devices.
1 vote
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