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4760 results found
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SNMP Table
We would like the ability to add OIDs as columns to the Devices Table for viewing multiple SNMP devices and their OID values.
2 votes -
Attach files to script
Would like an option to add files to a script, the other RMM we worked with had this option.
7 votes -
Timezone
Able to restart/manage agents based on the workstations time zone since WFH is more common and some users are not in the same zone as the main office.
2 votes -
Huntress (Cybersecurity)
Threat Monitoring Integration with a partner that has been in Cybersecurity for a while has helped solve attacks such as the Solarwinds at the government agencies, and the Kaseya MSP breach. The Huntress employs very skilled professionals that understand the cyber criminals' ways and built trusted tools to protect our MSP clients, leveraging threat scanning within the systems and the protection of Microsoft Windows Defender. Serious defense for small businesses. We would love to have Atera integrated with this partner.
27 votes -
SNMP monitoring
It took myself and support (even including escalations) far too long to figure out that if an SNMP device has device availability turned off, it will not trigger alerts at all even if the monitored OID rules have been met.
The monitored OIDs should always be functional and alerts generated, even if device availability monitoring is turned off. For instance, I do not need an alert when someone turns the printer off, but I do need an alert if it is low on toner.
12 votes -
Granular reboot policy after patching
Post-patch reboot policy options for approving a specific time/day window for reboots after a patch has been installed. Some customers have a strict policy for patching and rebooting their endpoints. I am currently using a different RMM and considering a switch to Atera, but this one function is quite important for 2 of my customers and I don't currently see a way to tell your agent that post-patch reboots are only allowed to happen between 10AM and 4PM on Sat or Sundays...
Any way to get the type of granularity added?
2 votes -
Have CVEs show up under associated device, alerts/tickets, dashboard.
- CVE show up under the associated Device (Wks,Srvr,etc)
- Create alerts / tickets based on CVE / Device. rules for severity.
- CVE should affect severity and have an icon at the top of the device view screen.
- CVE Dashboard - including resolutions over time and newly discovered. so you can track progress and historical / resolved CVEs
15 votes- Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
1 vote -
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attemp
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attempts you still have to cancel this action. and also let the last message indicate that “this process cannot be canceled next time and your laptop will reboot automatically”. Please improve that
2 votes -
Simple Device Availability View
Like "Availability Monitoring" but with No Notifications.
Just a simple Widget like Availability Monitoring that shows how many computers are online and how many computers are offline including if it is a Server, PC, Mac, Linux exactly the same widget, Just no Notifications.
5 votes -
Splashtop RMM for Linux
It would be helpful to have a Splashtop RMM client for Linux so that remote machines can be managed from a Linux computer. RMM will not launch when using Wine or Bottles to install the Windows version.
3 votes -
password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[passwordvariable_field]*}
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
1 vote -
Billing User License
It would be super beneficial if I had an account that could not remote into any machines; but could have access to the billing, and reports for clients.
Right now it does not make $ense to pay for a tech license just so my accountant can see the billing information and reconcile the invoices.
9 votes -
Have chat open automatically and not ask for user to accept the chat
Have chat open automatically and not ask for user to first accept the chat especially as the chat is not branded in anyway.
In it's current form I feel the chat is unlikely to be useable in production.
9 votes -
Schedule Scripts Options
It would be nice to have the ability to schedule scripts
- To Run Hourly (or even a smaller time threshold like 15 minutes) (without having to specify every hour)
- Run Daily (at a certain time)
- Run on specific days2 votes -
Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
2 votes
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HTTPS for lower tiers on custom domains in the customer portal
Currently, only power users and enterprise users can use this feature! None of the browsers will allow downloading the agent from the HTTP links anymore and constantly give alerts to the customers that the file they downloaded might be harmful to their system. Please allow this on the lower tiers as well.
5 votes -
Tickets NEW UI, keeping items at the top of the screen
When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.
2 votes -
Domotz
Integrate with Domotz API so that Domotz alerts tie into Atera alerts and/or tickets.
11 votes
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