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4701 results found
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Bulk event id and windows service monitoring
I wish there was an option to select a preconfigured set of event log monitoring items and the same for windows services. Right now we have to manually setup each event id or windows services we want to monitor. I would like to be alerted whenever important event ids are logged, such as critical events. I would like to be alerted whenever a service that is configured for automatic startup ends up stopped.
6 votes -
Products within Tickets - Able to input Minus Quantities
We would like to use the Products section within the ticket to run reports at the end of the month to look at quantities of licenses then we can adjust their reoccurring invoice at the end of each month.
3 votes -
Ticket Indicator- product/expense added
Indicator that a product or expense has been added without having to go INTO the product and expense list.
5 votes -
Add a button to bring back the timer if you've closed it already
If you close the timer you are in trouble. the only way to bring the timer back up is to reopen the ticket. need button to bring the timer back
6 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Möglichkeit nach Seriennummer zu suchen
Ich möchte gerne nach Möglichkeit die Geräte nach Seriennummer zu suchen. Ich habe hierzu keine Möglichkeit gefunden.
Die sollte über alle Kunden möglich sein. Ich erhalte vom Hersteller, dass ein Geräte die Wartung verliert. Kann aber nicht sagen, wo dieses Geräte eingesetzt wird. Hier wäre die Suche sinnvoll2 votes -
Specific device alerts
Would be nice if you could select the devices that you want alerts from instead of all the devices, like if you have servers and desktops mixed and you only want alerts from the servers to select only them to send out alerts for going offline etc.
2 votes -
Send report to Tech every morning with list of open tickets
Have a morning report being sent via email to technicians with a list of all the open ticket assigned to them that have not yet been closed.
Example: Tech A has 3 open tickets from previous day, a report is sent to the tech with the ticket numbers and reminding the tech that those tickets need to be addressed.7 votes -
Email from unknown Contacts and noreply@
Applies to:
Admin > Settings > Tickets
Contacts
TicketsWhen an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply" addresses.Add the ability to add a list of possible email combinations with wild cards:
"noreply@*"
"no-reply@"
etcCreate the ticket, but send the email alert to a specified Technician ONLY (not the sender).
When the ticket is created from an unknown Contact, automatically set Silent status, and DO NOT add Portal Access for that email.
This allows the Technician to make the final determination if the email is valid or Spam/Junk mail.It would be helpful if we had additional options on the Contact screen also.
Add "silent" and an option to REMOVE Portal Access.Applies to:
Admin > Settings > Tickets
Contacts
TicketsWhen an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply"…4 votes -
Atera Features Board
It would be nice if there was a search button at the top of the features board. I don’t have time to scroll pages, or poke around in each category (because I don’t recall how it was classified) to find the status of a previous enhancement request.
This page:
https://atera.uservoice.com/forums/936306-ideas-and-feedback?filter=hot&page=25 votes -
billing
The ability to grant full acces permissions to a technician without the billing information. Right now this doestn't work correctly in the Atera console.
7 votes -
Add ability to filter on blank custom fields.
We have custom fields that in some cases are text or numbers.
With a checkbox or drop down, you can select checked or not checked, but with text and number fields, there is no way to select, for example, devices with nothing in the field.It also does not find null fields when filtering on a number field and choosing < (some number smaller than the minimum valid number).
We need to be able to determine if a given field has a value.
2 votes -
Block folder inheritance for an agent
an the ability to block folder inheritance for an agent for threshold or automation.
9 votes -
Auto-filled invoices
Auto-populate invoices with all time entries for the given customer during the past month or specific date range.
2 votes -
Send notification to Customer Main Contact when a Ticket change status
It could be very usefull the possibility to send notification not only to the contact of the ticket, but also to the main contact of the customer.
For example, to send a notification also to Main Customer Contact when a ticket is closed.
And anyway, the possibility to have "Main Contact" as option, in the destitation dropdown.
2 votes -
Create Tickets For Patches
I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.
This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if you wanted to defer the installation maybe add a scheduling option to it.
I would like to see the option to "Create a Ticket" or have it auto create from the screen where I view the Manage Available Patches for a device. Currently there are options for GoTo Agent and Install, but I think it would be helpful to be able to have the system auto create a ticket about the patches being installed.
This would be handy for billing purposes and just overall tracking of device updates. In a perfect world if you clicked "Install" the system would auto create and auto Complete the ticket when the patch/update was applied. OR if…
4 votes -
Single company, single technician, simplified dashboard
Have a toggle for a simplified interface, where small businesses with 20-30 computers, that are running DesktopOps in-house with 1 part time person with limited RMM knowledge, have an easier navigation experience.
5 votes -
Make ScreenConnect available for Mac in Connect drop-down
For Mac computers, only Splashtop and AnyDesk show up in the drop-down...please add ScreenConnect as an option as well.
6 votes -
Option to create conditions in tickets
Add option to create automation rules, to the fields of the tickets like if i chose a priority high the ticket impact is minor when i edit some field.
or add the option that automation rules have the condition "When X Field change"
4 votes -
Mac Agent Included in the Pro Plan
Having Mac agents included in the pro plan
5 votes
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