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5045 results found

  1. I would like to be able to run scripts on a schedule of minutes. Currently the best frequency available is days.

    4 votes

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  2. When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.

    3 votes

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  3. Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.

    4 votes

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    • Password management:

    When we are setting up a user account, we should be able to verify the password after so we can avoid human error.

    • More than 1 user account for WFH access

    This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.

    It would be really helpful if…

    2 votes

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  4. Add the ability to use hardware authentication devices for MFA like Yubico's Yubikey.

    6 votes

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  5. Integration with Microsoft LAPS
    To gain elevated access to a remote computer, the MS LAPS UI tool must be used to query the temporary password for that system. Once the password is known, it would be great to have it configured within the remote IT support tool to continue.

    6 votes

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  6. Please add add what the max supported OS for MacOS. This would also help with life cycle of machines.

    6 votes

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    1 comment  ·  Agent  ·  Admin →
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  7. 9 votes

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    0 comments  ·  PSA Tools  ·  Admin →
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  8. Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.

    3 votes

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  9. Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. It would be nice to have the ability to run a report device for device up/down over the past X days/months.

    12 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. for a more integrated calendar view, or true calendar\time log sync to help our technicians more fully and accurately document their time? A perfect integration in my view would be sync between a Google Calendar and Atera time entries, visually showing technicians where they have forgotten to add time, or showing their manager where the time needs to be adjusted.

    2 votes

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  12. There is a need to monitor network usage and what applications or URL's are using the data/bandwidth

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. I'd like to be able to filter devices to find those that don't yet have a relationship with a user so that I can assign them.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. I have a few smaller customers that don't have real servers and use a workstation with Windows OS not server OS and I would like to monitor them as servers and have them listed as servers not workstations in the dashboard.

    2 votes

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    3 comments  ·  Dashboard  ·  Admin →
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  15. Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.

    5 votes

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    0 comments  ·  Reports  ·  Admin →
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  16. It would nice to be able to track non monitored hardware like monitors and docking stations. We can add custom fields but I don't see a way to have these added to a report. If there was custom Auditor report where you could select the items displayed and could include custom fields that would be great and would really improve basic inventory management.

    15 votes

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    0 comments  ·  Reports  ·  Admin →
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  17. Having PDQ deploy instead of Chocolatey as a deployment option would be great!

    11 votes

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  18. The Add-Ons Menu provides no useful information or dashboard, it can be moved elsewhere and accomplish the same task without being in the way of other more important features.

    1 vote

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  19. When viewing the list of tickets, it would be very helpful to see that next scheduled touch date. That in conjunction with the activity status would make the "Tickets" view much more usable.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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