4687 results found
-
Device Numbers
A field to show how many devices each customer has would be great. We need an overview of device numbers per client on one page ie.
Client 1 - 24
Client 2 - 12
Client 3 - 45
etc.3 votes -
Modify OID values
Would like to be able to perform functions on the oid values and have that display as well. For instance, some printers report toner levels as a number and to get the toner percent level you have to calculate it based on current level and max level. Would appreciate being able to do this within atera to display the actual value and the calculated value.
5 votes -
alerts
Would be good if you can select more than 20 alerts to resolve, maybe have a ALL alerts to be resolved.
If you have 1000 of Alerts, you have to scroll down the screen and then go back to the top of the screen and select ALL
7 votes -
Mobile app need some features and more of iconic displayed on it
The Mobile App suppose to have more of iconic than the way it is and a little bit darker background and more of better feature i think that will be awsome
2 votes -
upgrade to win11 blocker patch
I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.
3 votes -
Disable renewal notification for deactivated contracts
Ability to disable contract expiration notifications for deactivated contracts. This becomes confusing when a new contract has already been activated to replace the old agreement.
6 votes -
Remove or Allow Disable of Confirmation Token
This is already mentioned in the Revamped Agent thread, but I feel like this is deserving of its own.
The Confirmation Token is the single most reason that I can't use the Help Desk Agent in our environment and why I haven't moved our ticketing to Atera. I already have a Contact Relation attached to the Device. I would think that it would know that that contact was tied to the device already, yet the user still has to use a confirmation token to submit a ticket.
3 votes -
show status of active Helpdesk Agents
Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…
11 votes -
Notes in automation
A notes section for each Automation Profile created, to give a brief description and summary.
1 vote -
trendmicro and panda
want to have more antivirus products to observe. Trendmicro, Panda and so on.
5 votes -
featcher update
Full integrated acronis client onboarding
6 votes -
Option to remove Add-on Tabs
Ability to give the option to hide the Add-ons tab
12 votes -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
3 votes -
Dashboard
A dashboard that ACTUALLY WORKS and reflects ticket numbers, and have ticket status' update properly so that closed tickets that get replied to ACTUALLY REOPEN A TICKET.
3 votes -
Most Common ticket type filter
Advanced filter to show most common ticket subject line (Most common keywords, etc)
1 vote -
http/s Monitoring and if it fails not only inform, allow to connect to a PC and restart Service or reboot
Monitoring if a specific Page/Line is online like i.e. www.atera.com. if the page is not responding as expected, then allow to associate a monitored PC/Server to i.e. restart a Service or Reboot Device
1 vote -
Advanced Filters for devices - Allow more granular version numbers
When creating an Advanced Filter for a device view, selecting the Installed Software filter, the Software Version field only allows for major.minor versions. This should be expanded to support longer version numbers such as x.x.x.x
8 votes -
Customer Passwords in Portal
The ability for a contact after signing into the portal to be able to see the stored passwords in Atera for themselve.
4 votes -
provide a way to remove IT automation profiles from multiple devices
if we can have a list of all IT automation profiles applied to devices and just click on a list and remove.
4 votes -
Exporting All Tickets
I would like to be able to export ALL tickets into a spreadsheet that I can then manipulate.
12 votes
- Don't see your idea?