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4996 results found

  1. winring

    The Atera agent once installed generates an info event in the System Event Log:
    Log Name
    System
    Date
    03:10:31 pm 24-Feb-22
    Event ID
    1073748869
    Computer
    Source
    Service Control Manager
    Type
    4
    User
    NT AUTHORITY\SYSTEM
    Category
    None
    Description
    A service was installed in the system.

    Service Name: WinRing012_0
    Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
    Service Type: kernel mode driver
    Service Start Type: demand start
    Service Account:

    This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.

    …

    4 votes
    1 comment  ·  Agent  ·  Admin →
    How important is this to you?

  2. Bring back the scroll bar

    Bring back the scroll bar. Removing the scrollbar is probably the worst idea since Nazis. Especially for anyone who is trained in IT and UI/UX, like I am.

    6 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. Conversation / Effort Thread

    The email / reply section of the ticket, is the only thing that appears as part of the conversation thread. Any time / notes posted, does not show "in line" as part of the thread.

    Autotask / ConnectWise, both put ANY effort (notes / email) in order as part of the entire conversation thread. Not having the time/notes show is a waste of effort filling it out. ideally, the email "reply" section should be REMOVED and ANY effort, including an email to the affected user, should be time tracked and part of the thread (ala ConnectWise/AutoTask)

    6 votes
    0 comments  ·  Tickets  ·  Admin →
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  4. customers portal devices tab

    Would be great to add a read only access (or more) to customers main contact (or internal ITs contacts) on his devices through the customer portal (or through the main portal)

    9 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  5. Services Detection and Monitoring

    Detect services configured to "Automatic" or "Automatic (Delayed Start)" (agents already detect services and states), expanding on this to combine alert capability when one of the applicable detected services state is "Stopped" or "Stopping" (i.e. not running).

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  6. Fin d'abonnement de l'antivirus

    La possibilité de connaitre la fin d'abonnement de l'antivirus et pouvoir être prévenu au préalable avant (Choix du nombre de jours ou mois) ?

    Peut-être que l'idée est applicable à d'autres appli ou il y a une dates d'expiration.

    3 votes
    0 comments  ·  Bitdefender  ·  Admin →
    How important is this to you?

  7. better ticket overview on dashboard

    I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  8. Increased visibility of ticket status - such as the whole line being shaded differently

    With the new ticket view it is harder for the support team to differentiate on the list which tickets are "awaiting customer response" or "awaiting technician response" as there is a just small circle of either green or purple next to the status. We would like tickets where they are awaiting our reply to be obvious at a glance to prevent a reply from being missed.

    5 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  9. Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution

    I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.

    4 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  10. Manual inventory entry

    I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.

    6 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  11. Create a custom report to track users/endpoints

    I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.

    In short the more active users/endpoints the healthier my business is.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  12. Auto Tag Categories

    I'd like to have a dedicated place to define the categories (in admin)

    3 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  13. ARM Processor Support

    ARM processor support for Windows 10 and Mac OS. Since Apple is going to be moving towards the ARM processors in the future for their lines. Will need to be able to support them. Microsoft Surface lines as well as several Laptops that utilize LTE with Windows 10 mostly run on ARM processors.

    11 votes
    2 comments  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  14. Agent Uninstall Not Removing Device From Portal

    When Atera/Splashtop is uninstalled using Control Panel \ Programs and Features, it would be desired for the device to be removed from the portal too during the same process, without needing manual deletion or other commands run afterwards.

    Sometimes the end user would remove the software themselves without our knowledge, especially when the device is a personal PC/laptop, which leaves the device behind on the portal in a permanently offline state.
    I get that this can be done by not giving local admin but this often just not possible.

    Other RMMs we've used will do a device removal from the…

    15 votes
    2 comments  ·  Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  15. Filter Tickets by Last Modified

    It would be helpful if we could filter by Last Modified - e.g. Last Modified last week but not this week, so we can easily see if there are any tickets that we've missed out on updating.

    5 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  16. Storagecraft

    Integration with StorageCraft backup products.

    5 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  17. Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices wit

    Would like to be able to tell if a device has an encrypted hard drive. Would also like to be able to run a report that shows all devices with encrypted drives.

    9 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. Pin a ticket

    Pin a ticket to the top of the list.

    4 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  19. Thresold

    Hello,

    I have some Event viewer Tresolds. Iám missing 2 thinks here:

    1. Overruling the message with a understanding on instead of a copy of the event.
    2. If its Information i wont get a email notice, maybe to overrule it so it will email within the thresold rule? (Like inserting a USB)

    Guy

    1 vote
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  20. In Customer>Passwords. Please add fields for MFA

    Please add a field where we can enter the MFA verification code. When saved, the MFA codes will refresh and allow us to complete multifactor authentication to client websites with MFA enforced.

    13 votes
    2 comments  ·  Customers  ·  Admin →
    How important is this to you?
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