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4752 results found
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Change header text color in White Label settings
Allow to change the headers' text color in the White Label branding and not only the background color
4 votes -
Share Device between multiple ATERA accounts
Share Device between multiple ATERA accounts.
We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.14 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Alerts on Back-Up info
Get backup info. If there is an issue with a back up, to be able to get alerts. right now we don't have info
1 vote -
Patch management filter profile by device type
It would be really important to be able to filter devices by device type (eg. Servers, Workstations) when applying a Patch management profile. Now it simply impossible to create a profile that automatically(!) applies to different device types.
Discussion on Reddit: https://www.reddit.com/r/atera/comments/tz4cih/it_automation_by_device_type/
"IT automation by device typeWhen applying automation profiles, there seems to be 3 selection options: Companies, individual agents, and folders.
The problem with adding a company is that it will apply the same profile to PCs and servers.
The problem with individual agents is that it is cumbersome and error prone when adding multiple agents.
The problem with folders is that they also must be managed manually to make sure of the correct membership." (My remark: And folders should be created for every client manually which is way too tedious, and also can't have a "Server" folder for all servers across all clients)
The only solution would be to create two companies for the same client. One for Servers and one for Workstations.
There are other ideas shared here, which are very similar to this one, but concerning other areas of Atera:
- Dynamic (filtered) folders: This one might be the solution for this point: "The problem with folders is that they also must be managed manually to make sure of the correct membership"
- Abilty to filter the devices listIt seems from other ideas as well that advanced filtering concerns a lot of Atera users in all areas of the software. And these advanced filters should be appliable to every profile Atera uses.
It would be really important to be able to filter devices by device type (eg. Servers, Workstations) when applying a Patch management profile. Now it simply impossible to create a profile that automatically(!) applies to different device types.
Discussion on Reddit: https://www.reddit.com/r/atera/comments/tz4cih/it_automation_by_device_type/
"IT automation by device typeWhen applying automation profiles, there seems to be 3 selection options: Companies, individual agents, and folders.
The problem with adding a company is that it will apply the same profile to PCs and servers.
The problem with individual agents is that it is cumbersome and error prone when adding multiple agents.
The problem…
2 votes -
Customer Custom fields for ticket automation
Custom fields, which are set on a customer can be used in the ticket automation. This way you are able to set values for tickets which can be used in the automation without setting the custom field each time.
7 votes -
filter by serial number
Would like the ability to filter by serial number in the 'views'
5 votes -
Quickly See Time Entries/Updates Quickly on Ticket
Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).
6 votes -
Create alert when agent is not able to connect to Windows Update Server
If the agent is not able to collect data from Windows Update to check the update status, or the agent is unable to download the updates (both due to network problems at the client, proxy settings as example), the agent will not see any new update, so the device is displayed as "up to date" in the dashboard.
Please set an alert, when the agent is not able to pull windows update information or the updates itself, and why (you may have an exception which you could forward to the alert).
1 vote -
OnCustomer Site API Value
OnCustomer Site API Value: dropdown to select True or False for OnCustomerSite
1 vote -
Move Network Discovery and Work From home back to add ons
Move Network Discovery and Work from home to the add-ons drop down.
6 votes -
Kaspersky integration
Kaspersky integration would be great. Done a lot of research on virus and ransomware protection and Webroot just doesn't cut it compared to others. Kaspersky the leader.
6 votes -
Support Automation Profile on Unassigned
Would be convenient if we could assign automation profiles on the Unassigned folder for customers. It's just not doable to move every single new agent from Unassigned to a different folder just so you can differentiate between servers and PC's/laptops.
2 votes -
weather radar
An option to add (perhaps in place of the default map) a live weather radar map, to assist in tracking severe weather events that could impact performance or status at a customer site.
9 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Have the ability to add an alert based on registry settings
When we onboard new systems, we typically want to make sure certain items have been configured (such as the Remote Desktop port changed from the default settings of 3389). It would be nice if we could create an alert based on a value in the registry. That way we could check if the default port has been changed after a new machine has been set up or if it is still using the default port. An alert would be triggered if it didn't match the particular value and a ticket could be created.
6 votes -
passwords
It would be nice to be able to import passwords from an existing or create-able CSV list. Most of my business customers who use passwords combined with or without 2FA often "lose" passwords. Being able to import this list would / could save an enormous amount of data entry time.
6 votes -
Device Update with unique ID
Hello, could we imagine an update of the device part by unique id ? (example : mac address? If the mac address is already present, the agent retrieves the information from the previous device. This would allow it to preserve the history, limit the number of duplicates following a relocation or a name change. Thank you. (The removal function of agents not connected since X is difficult to use in my case, we have portable workstations that can stay outside for several months without returning to the office, I do not want to lose control of these workstations). Cordially
2 votes -
Customize interval for Threshold exceed alerts
Customized interval for Threshold exceeded alerts as with current setting it will send emails in every 10 minutes if a threshold exceeded and which can create floods of emails with such notifications .
Looking for an option to increase this time from 10 minutes to a higher value or to have a customize option to increase this value
2 votes -
proforma
In add to i nvoice is useful to add proforma for customer.
1 vote -
Threshold Profile or Monitoring of GPU
In some cases, it would be nice to have the possibility to monitor the Performance and Temperatur of the GPU.
In spacial when users are CAD users and there is a high performance GPU inside.4 votes -
new contact
When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.
It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.
5 votes
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