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5042 results found

  1. An alternative to the ticket view screen:
    Add a tree view to the left of the ticket screen so you can easily switch between ticket statuses.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  2. When you click to change the requester info on a ticket.

    Can we switch the focus to the pop-up box and the text highlighted for easy entry of new requester?

    This means one click to open the pop-up and then type the new requester with fewer clicks.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. Ability to restart a service remotely as administrator

    7 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.

    It would also be nice if we could download a zip of every agent installer.

    16 votes

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  5. Allow for process monitoring only when a user is logged in.

    Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.

    2 votes

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    1 comment  ·  Alerts  ·  Admin →
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  6. It would be nice to also have an "Information" option for monitored OIDs.
    Example:
    Device has serial number and software version information available via OIDs
    Desire is to get an alert when the software version changes or device is replaced with a new serial number.
    This alert does not need to be a warning or critical as it is just housekeeping information. A further idea here is to have the option to aggregate "information" alerts to a single email rather than individual (i.e. an entire building of 10 devices all get software upgrades, be nice to have a single alert…

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  7. it would be great to have a link to directly download the PDF and Excel Export, it would save a good amout of time when you have to archive 20-30 and send them to clients. Alternatvily, it would be nice to have the option in the Report scheduler to send the reports as attachments directly in the Email notificaion. that way we could skip the Download all togehter, that would also give us the option to send the reports directly to the Client instead of being in the middle.

    6 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. We have two taxes, and they must be displayed separately. I want to be able to customise my Invoices and other documents, I want them in French or in English depending on the preference of the customer.

    4 votes

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    0 comments  ·  Billing  ·  Admin →
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  9. When a ticket title is too long, we don't see much information, which makes it difficult to quickly check a ticket.
    Is it possible to maybe show the title in smaller cases when you hover it?

    4 votes

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    0 comments  ·  Tickets  ·  Admin →
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  10. Within Atera it asks that we define the business Public IP. What would be nice is to view if a user is working at the office or remotely when looking at devices under the customer name.
    One could have a simple reference point to the Public IP that is defined and display a "true statement" if the user is at the office or remotely.

    25 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].

    When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.

    Can you please fix this?

    Thank you!

    3 votes

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  12. If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.

    We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.

    Even if we say it in the 15 interval, problem is if…

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. We should be able to audit who accesses what devices and when, including shifty Atera staff who get 4 digit pins from us and start accessing our customer computers whenever they want.

    16 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. Customers should not be able to change:
    Ticket Status
    Ticket Priority
    Ticket Impact
    Ticket Type

    Unless main contact

    Sure this is common sense?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  15. I Like this software, but my goal here was to find a helpdesk that can export individual tickets by their id number.
    SOX & JSOX auditors request these tickets by number, and want to see the whole thread. Any way to export would be great, .html, .pdf, or just email the ticket would work also.

    18 votes

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    1 comment  ·  Tickets  ·  Admin →
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  16. msp360 integration

    20 votes

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  17. It would be helpful to be able to select a date to start using an amended billing rate from i.e. we have increased our rates from 01.07.22 therefore from this date the new rate will be applied and prior to that date the old rate will be applied

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  18. Would like to be able to generate a report for customers so that they can see the ages of all their equiptment. Mainly their workstations.

    4 votes

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    0 comments  ·  Reports  ·  Admin →
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  19. Es wäre von Vorteil, wenn der Helpdesk Client nicht nur English wäre, sondern zum Beispiel auch auf Deutsch umstellbar wäre.

    4 votes

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  20. SSH connection: A lot of our schools are catholic school. Devolufsion – desktop management. All of our staff have a VP connection. And that desktop manager and authenticate against the server. From the Atera platform, we cannot directly connect to our switches. It would be nice to have SSH connection. We add the switch to a pink check to the server which is a switch. SSH directly into that switch. We are find the other tool is fits us tools.

    4 votes

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    0 comments  ·  Devices  ·  Admin →
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