4685 results found
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blocked customers
Currently when viewing a customers individual record, One can set the customers as "BLOCKED" ( non payment/late payment etc) The tiny icon overlay is displayed ( from the ranking feature) . My request is:
1) Make this a little bigger or even allow us to create/upload own images and have up to 10 rankings.
2) Make this overlay display function, which is already available, make it available where ever the client is displayed. EVEN on tickets, Lists, etc.
5 votes -
Reporting (with excel Exports)
Across All Categories:
Being the admin on our system I have the need to run many reports across ALL Customers, or ALL Devices, or ALL Tickets, or any other detail.
We need a Report section where we can select certain criteria, and be able to run it against (All our system data)
ALL Customers, or ALL Devices, or ALL Tickets. I realize using ALL seems like a wide open query, but not if you limit the choices.Examples:
First select either Customer, or Ticket, or Devices, etc
Customer (Across all Customers)
drop down list of All available Customer fields (including…5 votes -
Filter by OS Version
Add a filter to the devices view to sort by OS version. A quick look to see who may be on a version that needs a feature upgrade. If I want everyone to be able to view all devices quickly that are on 20H2 to see who needs to be updated without having to run reports.
17 votes -
snmp OID value view in mobile app
It would be helpfull to see the OID Values also in the mobile app
6 votes -
2FA Authentication by Email
2FA Authentication by Email
7 votes -
List of all contracts and expiration dates
Would like to see a report listing all service contracts with start and end dates. Also would be nice to have a notice when something was coming up for renewal
9 votes -
Logged in user history
Hi there, It would great that historic data is retained for previous users who have logged in, this could be time restricted, ie the last 3 months of active users, but something to allow us to review previous users.
Justin
13 votes -
Email template be applicable to the reply section
Would like to see the possibility of an email template be applied to the reply section automatically.
This is a great idea to make sure the ticket number and ticket title will automatically be added to the replies.
Even moreso when the same user has multiple tickets, to be able to differentiate between them.2 votes -
Chat Widget For Websites
I would like to see the ability to have a chat widget (similar to what you use for your support) but for us to add to our website to allow clients / customers to chat directly with us via Atera. Instead of having to use third party chat apps and then copy and create tickets manually.
This seems like something that should be fairly easily implemented and I believe that many users would love this feature!
10 votes -
it would be useful to limit technicians to see only some threshold profiles and only some scripts. The scripts could be organized by folders
I would be useful to limit technicians to see only some threshold profiles and only some scripts.
The scripts could be organized by folders.9 votes -
Rolling Time Sheet for clients
Need a rolling time sheet that I can drop lines in with a date, description and time block. Much like Excel. Monthly I can push that content to an invoice and bill for it. Click boxes would work because some work started in one month may not be billed for until next month. This would make Atera my #1 stop for everything I need. I've done this over 25 years.
16 votes -
Display number of patches without the exceptions
As soon as you define exceptions to patches, they should be removed from the display
7 votes -
Agent Health Report
Agent Health Report: when you have just one device selected, to pull the info that appears in the hardware/disk sections under devices. It would be great to show a nice, sleek report to a client when they have a device that needs replacing (especially when they’re reluctant to do so even when the computer is on its last legs!!)
4 votes -
Software inventory to include Microsoft store apps/appx packages
More apps are being deployed through the Microsoft Store - we have a softphone solution we use, and its latest version is now a Microsoft store app. Running a software inventory doesn't show it or other appx packages.
we now cant run a software inventory to find out who has the softphone.
visibility in to what's installed is key, but now we are blind to certain types of app and bloatware on end users computers
12 votes -
Application control/Whitelisting
Integrate with ThreatLocker to control what applications send or receive, lock down ports to the system.
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Total endpoint control over what software can run, and what resources it can access. With simple to use, robust and policy-driven Application Whitelisting and Ringfencing.
Application Whitelisting has long been considered the gold standard in protecting businesses from viruses, ransomware, and other malicious software. Unlike antivirus, Application Whitelisting puts you in control over what software, scripts, executables, and libraries can run on your endpoints and servers. This "default deny" approach not only stops malicious software, but it also stops any other unpermitted applications…11 votes -
Customer URL creation ability for admin for work From Home Featire.
Customer URL setting for work From Home.
Allow Admin to create the custom URL based not the client name to enable the more User friendly name of remote URL instead of long random string.
Example - https://support.abc.com/workformhome/companyname
ABC is the admin support sites.
Company name which we can create based on the customization.1 vote -
Agent as a credentialed user for AD auth/network share access
It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.If we could config the client to be a local admin or a domain user with authentication,
3 votes -
Possibility of having same email address for 2 contacts
Ability to have the same email address for 2 contacts. Also, to be able to save a contact without an email
10 votes -
Granular Control of Network Discovery for Technician
I really like your solution!
Please add a permission so Technician only can see their OWN customer when they use Network Discovery. Today Technicians can see ALL customers Network discovery objects and everything else because they need to have FULL admin rights. That is a problem, you can't give some technician FULL admin rights only to use the Network discovery. Usually you have different technicians that only have access to some customers and they should not have FULL admin rights on the whole portal. Please add more granular control here, a technician should only see his own customers in the…
4 votes -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote
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