4782 results found
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Report to list all devices for a company with online/offline status and last logged on statusth
Report to list all device for a company with online/offline status and last logged on status. This will enable the ability to track computers that are unplugged, stolen, disjoined from the domain, retired, or just otherwise missing and need to be removed.
7 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes -
Atera Portal Statuses
Users logging into the Customer Portal are presented with all of their tickets by default. So Resolved and Closed tickets show, which has been confusing my users as they wonder why they have so many open tickets.
The default view should either be controllable/customizable, or only show open/active tickets, with the ability to modify filter options to show closed/resolved tickets.1 vote -
Share Device between multiple ATERA accounts
Share Device between multiple ATERA accounts.
We are 2 organizations with ATERA who both wish to monitor the same device on each of our accounts.17 votes -
Granular Control of Network Discovery for Technician
I really like your solution!
Please add a permission so Technician only can see their OWN customer when they use Network Discovery. Today Technicians can see ALL customers Network discovery objects and everything else because they need to have FULL admin rights. That is a problem, you can't give some technician FULL admin rights only to use the Network discovery. Usually you have different technicians that only have access to some customers and they should not have FULL admin rights on the whole portal. Please add more granular control here, a technician should only see his own customers in the…
5 votes -
Mulit Monitor Support is needed Client need it now
Atera Mulit Monitor Support is needed Client need it now.
4 votes -
Lancom Integration
Lancom is a german based manufacturer for network eqipment.
An integration with the Lancom Management Cloud would be fine.
Sync devices, alerts and so on.6 votes -
PING - Expanded Graph and RTT
It would be nice, if the graphing for generic devices also includes the RTT and a more past history (up to one year)
12 votes -
Notify new hosts
Possibility to enable an email notification that informs new machines added in costumers in Atera.
2 votes -
public
Sometimes the Public IP Address change in some Computer/Server and its important to trigger an accion. An alert for changes on Public IP Addres will be very helpful.
2 votes -
Windows Updates
Windows Updates needs an overall, it's very confusing when you look at the updates as to which machine has or has not done the updates. When you look at the machine it's missing alot of updates.
16 votes -
winring
The Atera agent once installed generates an info event in the System Event Log:
Log Name
System
Date
03:10:31 pm 24-Feb-22
Event ID
1073748869
Computer
Source
Service Control Manager
Type
4
User
NT AUTHORITY\SYSTEM
Category
None
Description
A service was installed in the system.Service Name: WinRing012_0
Service File Name: C:\Program Files\ATERA Networks\AteraAgent\Packages\AgentPackageMonitoring\OpenHardwareMonitorLib.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:This event occurs every 30 seconds, minute or so. It really clutters up the System Event Log. Makes it very difficult when attempting to track down an issue using the System Event Log.
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4 votes -
Privilege Management Application
I want to be able to integrate applications like BeyondTrust or any other privilege management application into Atera. If a user needs elevated privileges to install a program, without admins having to remote in, I want a notification from the privilege app to be sent directly to Atera's Help Desk. I want to be able to communicate to the Customer through Atera to provide elevated privileges.
5 votes -
Conversation / Effort Thread
The email / reply section of the ticket, is the only thing that appears as part of the conversation thread. Any time / notes posted, does not show "in line" as part of the thread.
Autotask / ConnectWise, both put ANY effort (notes / email) in order as part of the entire conversation thread. Not having the time/notes show is a waste of effort filling it out. ideally, the email "reply" section should be REMOVED and ANY effort, including an email to the affected user, should be time tracked and part of the thread (ala ConnectWise/AutoTask)
6 votes -
Services Detection and Monitoring
Detect services configured to "Automatic" or "Automatic (Delayed Start)" (agents already detect services and states), expanding on this to combine alert capability when one of the applicable detected services state is "Stopped" or "Stopping" (i.e. not running).
3 votes -
Fin d'abonnement de l'antivirus
La possibilité de connaitre la fin d'abonnement de l'antivirus et pouvoir être prévenu au préalable avant (Choix du nombre de jours ou mois) ?
Peut-être que l'idée est applicable à d'autres appli ou il y a une dates d'expiration.
3 votes -
better ticket overview on dashboard
I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)
2 votes -
Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
4 votes -
Add sorting to headers on all tabular displays, Auditor Reports Workstation Distribution
I wanted to sort by the number of cores, if possible, not easy enough. And not just reports, but all tabular displays.
4 votes -
Manual inventory entry
I'd like to be able to manually type in a device's spec. If we buy 10 laptops I'd rather not have to unbox them all to install agent to know what we have in inventory.
6 votes
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