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4677 results found
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Ticketing Reports Filter by Origin
Reports for tickets of technician: Being able to filter by origin of ticket so I can filter out tickets coming from Alerts that most technicians usually just go through and close quickly if there is nothing to be done.
1 vote -
Send scheduled reports to customers after patch management
We automated patch management and send the appropriate report to our customers once a month (because that's the only way to send).
We need the possibility to send a patch feedback report AFTER the patches were installed or other frequencies/dependencies. Currently, we patch once a month and send report once a month which leads to problems: e.g. sent report on 1st Saturday of month, report will be empty (0) because on the day before it was last month (30th/31st). Same on other days
Customers are already complaining why we cannot schedule it correctly. This is critical
8 votes -
Customer Portal ready services for client
Hi, at the moment I have manageengine service desk MSP. In Customer Portal my client have possibility to chose ready template for new hired people. Is this possibility in Atera?
4 votes -
Disable forced 2FA
Most of us are IT Professionals and we don't need Atera telling us how to do our jobs, we can come up with some pretty interesting passwords. We don't need FORCED 2FA. I like that it is an option but should not be forced on your users, we are paying for this software, we should be able to use it as we wish and we accept responsibility if we mess up. I have left other vendors for the same thing I really don't want to leave Atera.
12 votes -
make contact billable (e.g. make contact a tickable customer)
Allow Contact to be Billable as well as Customers.
We have a lot of home users and I'd like to be able to bill them without setting up a customer for each.
I'd like to have a container for cash/adhoc customers (using unassigned currently)
And just have a tick box to mark that contact as billable like a customer would be.2 votes -
Patch management filter profile by device type
It would be really important to be able to filter devices by device type (eg. Servers, Workstations) when applying a Patch management profile. Now it simply impossible to create a profile that automatically(!) applies to different device types.
Discussion on Reddit: https://www.reddit.com/r/atera/comments/tz4cih/it_automation_by_device_type/
"IT automation by device typeWhen applying automation profiles, there seems to be 3 selection options: Companies, individual agents, and folders.
The problem with adding a company is that it will apply the same profile to PCs and servers.
The problem with individual agents is that it is cumbersome and error prone when adding multiple agents.
The problem with folders is that they also must be managed manually to make sure of the correct membership." (My remark: And folders should be created for every client manually which is way too tedious, and also can't have a "Server" folder for all servers across all clients)
The only solution would be to create two companies for the same client. One for Servers and one for Workstations.
There are other ideas shared here, which are very similar to this one, but concerning other areas of Atera:
- Dynamic (filtered) folders: This one might be the solution for this point: "The problem with folders is that they also must be managed manually to make sure of the correct membership"
- Abilty to filter the devices listIt seems from other ideas as well that advanced filtering concerns a lot of Atera users in all areas of the software. And these advanced filters should be appliable to every profile Atera uses.
It would be really important to be able to filter devices by device type (eg. Servers, Workstations) when applying a Patch management profile. Now it simply impossible to create a profile that automatically(!) applies to different device types.
Discussion on Reddit: https://www.reddit.com/r/atera/comments/tz4cih/it_automation_by_device_type/
"IT automation by device typeWhen applying automation profiles, there seems to be 3 selection options: Companies, individual agents, and folders.
The problem with adding a company is that it will apply the same profile to PCs and servers.
The problem with individual agents is that it is cumbersome and error prone when adding multiple agents.
The problem…
3 votes -
Customer Nickname
Customer Nickname
Customers sometimes have a brand name that is different than the actual company name. Our support agents know the client by the brand names. A custom field can be created, however it is now searchable.
Marking the custom fields searchable in the customer search bar will improve efficiency.
1 vote -
Disable refreshing back to Dashboard
New version automatically refreshes back to Dashboard every few seconds. I primarily remain on the Devices tab, as I almost exclusively use Atera to connect to remote computers. However, now, I can't even scroll for a few seconds in Devices without Atera refreshing back to the Dashboard, interrupting my work. Please disable this "feature" or include a setting to allow disabling by admins.
2 votes -
Order of operations for actions in an IT Automation
When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.
3 votes -
Ignore office updates
Sometimes we do not wish to push out Office updates at the same time as Windows updates. It would handy to have a checkbox that allows you to either enable or disable ALL Office updates from an automation policy.
4 votes -
Work From Home Feature Requests:
- Password management:
When we are setting up a user account, we should be able to verify the password after so we can avoid human error.
- More than 1 user account for WFH access
This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.
It would be really helpful if we could assign two users an account each with two separate mobile numbers so neither is relying on the other user to be available to request the code for access. As things stand, the setup we have isn't viable as we constantly have to change the mobile number in question.
- User invitation
Rather than forwarding on the email/password to the customer once the device has been setup for WFH - which presents its own security issues - it would be better if the user got an automated invite to Work From Home where they can be empowered to set their own secure password.
The remote access software is working so much better than our former provider, but I feel that - compared to our other RMM experiences - the above feature requests were second nature.
As good as your system has been + your level of care being very responsive - these are disappointing shortcomings and it's difficult to explain this to the customer given how these lack of features never entered our space in the past.
Hoping this can be considered.
- Password management:
When we are setting up a user account, we should be able to verify the password after so we can avoid human error.
- More than 1 user account for WFH access
This has been a secondary feature with our previous RMMs. If two users are setup on one device, they can only access that device via one mobile for MFA. This results in the user having to rely on another user's mobile number in order to access the account which is a major inconvenience if they can't gain access to that phone.
It would be really helpful if…
2 votes -
Import ticket creation model
import GLPI model
9 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Report Dashboard for clients
Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.
3 votes -
Device Availability Report
It would be nice to have the ability to run a report device for device up/down over the past X days/months.
12 votes -
Deep Calendar integration
for a more integrated calendar view, or true calendar\time log sync to help our technicians more fully and accurately document their time? A perfect integration in my view would be sync between a Google Calendar and Atera time entries, visually showing technicians where they have forgotten to add time, or showing their manager where the time needs to be adjusted.
2 votes -
Data Monitoring
There is a need to monitor network usage and what applications or URL's are using the data/bandwidth
2 votes -
Filter devices for those that don't have a relationship with a contact
I'd like to be able to filter devices to find those that don't yet have a relationship with a user so that I can assign them.
2 votes -
Scheduled Report Notificaion Email Subject
Scheduled Report Email Subject should Include the name we provide for the Scheduled report instead of "Your Atera ‘Patch Status Summary’ report is here" should be something like "Your Atera 'MY Report Name' report is here" that would make the email notificaion much more useful. it would also be nice to have it in the Body of the email too.
5 votes -
non monitored hardware
It would nice to be able to track non monitored hardware like monitors and docking stations. We can add custom fields but I don't see a way to have these added to a report. If there was custom Auditor report where you could select the items displayed and could include custom fields that would be great and would really improve basic inventory management.
15 votes
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