4973 results found
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Biometric login
Biometric login enabled on multiple devices of the same type (e.g., two Windows devices or two Mac devices).
9 votes -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
17 votes -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
9 votes -
Customers with multiple office locations
Should be able to add additional locations/addresses for customers with more than one office.
28 votes -
retired
Make a device retired with manual button
0 votes -
Closing Ticket
I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"
1 vote -
allow us to disable the "technician groups"
some of us have small teams and have no need for this. it is taking up space and adding clutter to the interface. please allow us to disable / hide this from the tickets page as well as from the individual ticket page.
2 votes -
Ability to import MIB files
It would be important to implement the import of Mib (Managed Information Base) files to Atera
It would be very useful to improve a lot the use of SNMP.
Now you work with individual OIDs, if you could import a specifoic MIB per device it would be fabulous.1 vote -
Splashtop RMM for Linux
It would be helpful to have a Splashtop RMM client for Linux so that remote machines can be managed from a Linux computer. RMM will not launch when using Wine or Bottles to install the Windows version.
9 votes -
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
could we implement something where if a device was offline for 60 days for example it would automatically retire the device?
1 vote -
Duplicati backup system integration
Add Duplicati backup system integration
3 votes -
Scheduled Pop Up on Customers desktop for reminder
Create a scheduled popup to periodically remind to customer that his computer is managed by our organization and some other information to contact us for assistence.
For example, every monday at a certain time the agent send a popup on the desktop with the MPS Company logo and the description of the services offered.
This is to offer a transparent service and maintain customer loyalty5 votes -
Powershell & CMD.exe Launch Options
Add ability to launch both CMD.exe and PowerShell as either the SYSTEM user or Logged-In User.
73 votesHello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
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Admin access for installing software packages on a Mac
We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.
1 vote -
power management
I work in a higher education environment, which means we have computer labs and commons. It would be great to have configuration profiles that can set power plans to entire labs so that during peak periods the computers can be awake and ready for students to use, but then allowed to go to sleep after hours.
3 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
3 votes -
ticket type
I would like the ability to change the options for Ticket Type and Ticket Priority.
4 votes
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