4795 results found
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Omit Specific Devices From Patch Dashboard
For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.
1 vote -
patching chrome, find all devices that need that patch and add hock deploy to all
Patching chrome, find all devices that need that patch and add hock deploy to all those devices. This can be used for any patch or cve vulnerability
2 votes -
Daily Planner
A daily planner page where Management staff can assign certain tickets and tasks to technicians in a calendar style arrangement. Obviously staff could have access to their own planner too and could use it for their own scheduling also.
11 votes -
Tags via API
Get / amend Ticket tags via API. It would be great if we were able to view/amend/add the tags associated with Tickets
2 votes -
Tagging knowledge to tickets
Have the option to tag related existing articles to existing tickets customers have opened.
Allowing managers or leads to tag possible related articles to tickets to expedite troubleshooting or client resolutions.
Might even suggest a step further, where you can suggest an existing article as a built in response within your reply. Essentially, "Hey customer- have your tried #tag existing article here, as a resolve?".1 vote -
software
Software dashboard where you can see a list of all software on devices that need updating and have the option to update all at once, like you can with the patching dashboard. It would also be great to have an end of life / support section where we can view this info.
2 votes -
synology C2
Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA
8 votes -
What are the steps to download and install the QuickBooks Migration Tool?
To download and install the QuickBooks Migration Tool for moving from the Online platform to QB Desktop, go to your QBO account and sign in. Then, click on the Gear icon and select Export Data. Now, go to the Export Overview section and select Download tool. Lastly, launch the installer file and follow the guide on your screen.
https://proadvisorsolutions.com/blog/quickbooks-migration-tool/
1 vote -
Built-In Virtual Display Adapter/Driver - all remote tool capable
I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.
This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.
2 votes -
add software inventory report for linux devices
currently, linux agents do not provide any software inventory data. while basic hardware information and health stats are available, there is no visibility into installed packages or applications. this is essential for audits, compliance, and troubleshooting. please add software inventory support for linux devices—similar to what is available for windows and mac.
2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Atera agent install window
The new agent install wizard window is rather large and when running split windows, even in 1080 resuoution, the "next" and "back" buttons are offscreen. It's just a minor annoyance, but would save a lot of time in the long run if the window was more compact.
1 vote -
Project Management
I would like to suggest that Atera implement a project management tab to be able to track hours and add deliverables from asset management. This would make it so we only need to use one platform for all our PSA needs.
19 votes -
Add more intelligence behind the "Security Risk" login block
With Atera integrating more AI, I'd like to see it help determine legitimate tech logins. I use 4 devices to connect to the Atera console (desktop at work, 2 work laptops at home, work cell). While I occasionally need to access Atera via app outside of work/home, 90% of my access is from those 2 places/IPs, and yet I still frequently run into the "Security Risk" block where I need to wait for an email in order to actually log in.
I'm sure I can't be the only one using multiple access devices that runs into this, so wanted to…
1 vote -
Import Improvements
Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.
5 votes -
Prevent deletion with group permissions
Add the option to prevent the deletion of an agent for a specific group.
ES: Group A, flag to enable or disable the option to delete an agent from the web interface.Thank you
1 vote -
Detailed Metrics for last hour or last 4 hours
We now have access to Metrics "Last 24 hours", "Last week" and "Last month".
But now i have customer, says it has issues for the last hour.
I cannot trace detailed information for the last hour.
It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.
Additional.
Information which programs used those resources.Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.
6 votes -
Configurable Report Export File Names
Accidentally, by exporting a report more than 100 times, I found that the filename gets a timestamp added. So, after creating 'Auditor (100).xlsx' in the downloads folder, subsequent exports have a timestamp like this:
'Auditor - 2025-01-30T153425.123.xlsx'
We find this very useful, and we though it was a feature of Atera.We would like to see the ability to define the report filename that would include:
- Report Name (e.g. 'Auditor')
- Customer Name or Abbreviation (e.g. AcmeLtd)
- Timestamp and format (e.g. 'yyyy-mm-dd HH:mm')5 votes -
More Granularity In Update Postponement
Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".
With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.
Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:
Critical updates
Security Updates
- Security updates
- Definition updates
- Update rollups
Service Packs
- Service pack updates
- Feature packs
- Updates
Drives and tools
- Hardware driver updates
- Office updates
- Tool updates
5 votes -
Custom fields in device note not visible
Custom Field Device Notes Not Persisting
Issue:
Custom field device notes are not visible by default. To view them, the field needs to be expanded. However, once the page is refreshed or navigated away from, the field collapses again and does not remain in the expanded state.Expected Behavior:
Device notes should either be visible by default or remain expanded after leaving and returning to the page.Actual Behavior:
The field always collapses, requiring manual expansion each time.Impact:
This makes it inconvenient to quickly review notes and reduces usability.1 vote -
1 vote
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