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4754 results found
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portal passwords
Bulk reset and/or re-issuing bulk portal details if not using the Welcome email facility. i.e. a separate email to go to people, with their portal details, without logging a ticket. We chose not to use the welcome email option.
1 vote -
1 vote
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Ability to limit statuses at the tech role level.
We need a method to limit ticket statuses based on technician role.
Including custom statuses.
This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we recently started importing resolved tickets through the API into QuickBooks invoices. If a tech sets to closed we lose these from accounting.We need a method to limit ticket statuses based on technician role.
Including custom statuses.
This can be achieved by adding a section in the roles page where we can check off which statuses that particular role can use in a ticket.
This is not to affect techs trying to search a ticket with any status. Just what they can set the status to within the ticket or in the ticket list.
Why? Higher up techs or admins need to review resolved tickets and set to closed after review. Some techs are setting closed and we miss them. Also, we…1 vote -
Automatically assign ticket to a client
Automate a ticket to automatically be assigned to a client even though I receive notifications for all clients from the same email address (using automation, the name of the client is in the subject)
1 vote -
Add Date Device Added to the Auditor Report
lovely to see that you have added the Date Device was added to the device screen, now can we have it added in to the auditor report as well please.
11 votes -
I have a third party security product that sends an email alert.
I have third party security devices that send an email alert.
I can instruct them to send those emails to my Atera "Auto-Generated Support Address" and this will create a ticket, but I would prefer to have an email address that triggers an alert with the email content as the alert description.
An alternative would be to add an Alert Trigger to the the Atera API.1 vote -
1 vote
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share scripts
The abilities to share scripts that have variables. Currently you are not able to share scripts to the library that have variables set in them.
1 vote -
lexware financial office pro integration
We would like to have a lexware financial office pro integration
1 vote -
move position of minimized window
When you open powershell or task manager for a device and then minimize it, the question mark support button then blocks the close button of the minimized window. Is it possible for the front-end dev team to please move the minimized window to the left of the support button so that the whole minimized window with two buttons is visible?
1 vote -
Admin to end someone's remote connection
Ability for admin to kick someone out of a remote connection.
1 vote -
Windows Microsoft Store Updates
There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.
I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan to assess what absolutely needs to be updated and automatically update it from the MS Store. Qualys Cloud Security Agent does something like this, as far as scanning, but it doesn't automatically trigger the updates to download and install.
Ideally, the older version of the software, if possible, could be removed and the registry keys updated as well during this process.
There seems to be a issue with MS Store downloading and installing updates automatically. I have to remote access each users machine, open the Store, select Library, then Get Updates for the majority of the apps on the machine to receive their updates. I have followed all of Microsoft's how-to-guides on how to resolve this issue, but it still persists.
I would like to see something in IT Automation or Agent function that includes scans for, validates, downloads, installs, and verifies installation for MS Store updates. It would be excellent if it could reference current CVEs during it's scan…
4 votes -
Ability to assign a device to a ticket regardless of contact
So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.
This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the same person may run into an issue with two different systems they open tickets for.
In other cases it may be a situation where a user opens a ticket or we open a ticket on their behalf and need to be able to assign devices to tickets regardless of who the contact is.
So recently we discovered that when you assign a device to a ticket, it assigns that same device to any ticket associated with the ticket contact. So let's say you have 4 tickets open for the same user, if you assign a device to one of those tickets, Atera assigns that same device to all of that user's tickets.
This is problematic for may of our clients because we have quite a few clients that utilize multiple systems whether it be they have a desktop and a laptop or sometimes it may be something like a multi-user device where the…
15 votes -
Multiple Script Execution Behavior in IT Automation Profile
Allow multiple scripts in one Automation Profile that are run individually and in order. Current behvior will run all scripts concurrently.
17 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Display agent ID on device page.
It would be nice to have the agent ID of computers displayed on the device page. We use the API a lot at our office and having this number easily accessible would make running PowerShell scripts on certain machines easier.
2 votes -
Ability to have a view and/or report that will list all devices that require a reboot.
Now that the feature is there to show if a device needs a reboot, it would be nice if we could create a view and/or report that would show a list of those devices.
5 votesCongratulations on helping shape Atera! The
feature you requested is currently being
considered for development. Please be patient
as the process can take a while or even stall to
make way for other features. We’ll update you
once it’s been implemented and released! -
KB: Before editing an article, select a section.
Before editing an article, allow to select a section and then only show articles from that section.
The dropdown list is getting tediously long now and it's harder to find the correct entry.1 vote -
More customisation on the "Contract" part
Be able to add several "services" to a contract.
For example :
Customer 1 contract :
- 365 : 10€ / u
- Server: 50€/month
- Computer: 30€/month
- Network: 100€/month1 vote -
ticket id
The ability to be able to set a reconizable value in the ticket number. Like
year-ticketnumber1 vote -
Add filter to select ALL customers at once
Currently, in the "Agents" section we cannot select ALL customers when specifing setting filters. Sometimes we need to select all customers EXCEPT some of them and this is not possible.
So, add an option to select ALL customers4 votes
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