4999 results found
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Integration with Microsoft To-Do
It would be nice if Adding tasks/notes to Microsoft To-Do would open a corresponding ticket in Atera. As well as update that ticket with any other notes and close it if someone completes the task in Microsoft To-Do.
9 votes -
Work from Home report
Would like to see a report that could be run against the system to see which customers have "Work from Home" enabled on computers.
This is for 2 reasons, billing, and much more, security.
Need to be able to see more than anything, which customer have this enabled.
Right now you have to look customer by customer, takes to much time.44 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Webroot
Atera agent can install Webroot through the "add-on's" tab for Windows machines.
When is Atera going to add Webroot for Mac computers via "add-on's" Tab.
I have a few Mac computers I manage and it would be nice to have this feature offered.2 votes -
DNSFilter Integration
Hi, It would be interesting to add DNSFilter (https://dnsfilter.com) as an integration within Atera. Thank you.
5 votes -
Search - Custom fields
Search bar should be able to search agent by custome field value.
By example, we have a "Username" field, and it would be great if we are able to search this information quickly.54 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Ability to filter machines in a folder view to shown offline machines only
Ability to filter machines in a folder view to shown offline machines only.
2 votes -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
2 votes -
Add custom statuses to default ticket view under customer
When I open up a customer and go to their tab for tickets, by default it only shows 'open' and 'pending'. We also use a custom status for projects, and it can be disorienting when you're trying to find a ticket you know they have (and they've got like 40 alone) but a lot of them aren't showing up because you didn't check off a checkbox.
It would be nice to be able to pick which fields show up there automatically, in case you use a custom field for tickets like this.
3 votes -
Mesh Agent for Remote Connections
Mesh Agent is a more accessible Remote Software with better support options, and it is free to use.
1 vote -
patch management schedule at logon
We would like an option in patchamenegament schedule:
- patchmanageme at logon user inc. reboot3 votes -
Please add a search to the event viewer screen
The UI for the event viewer screen is not very useful at the moment unless the issue occurred in recent history, you have to scroll through page by page.
55 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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I frequently get errors when trying to connect with Splashtop RMM. The version provide dby Atera is older than the one on my PC.
I would like Atera software to check on the version of Splashtop and determine if it is compatible with the version of Atera that I have. Every time I try to reinstall Splashtop because of the message I get from Atera, the software I have is newer than that provided by the Atera link.
1 vote -
alert ticket
Create ticket automation based on specific Threshold Items. Example: I want a ticket automatically generated when a disk usage threshold is met and assigned to a specific technician who oversees upselling. I do not want ALL warning or critical alerts to generate a ticket.
6 votes -
Add a CC mail in automated rules
Right now, we have several customers that have a dedicated mailbox where we sent our resolved tickets to as to the user reporting the tickets aswell. This is so the "Staff" from that compangy can evaluate everything we have done so there is no endless debate at the end of the month.
Right now, its only possible to add just a mail adress in the "to" field trough automated ruled. It would be amazing that we could say.
If ticket status changes from customers from user@contoso.com send a CC mail to ICT@contoso.com.
Would be appreciated! thanks
2 votes -
Remove manually added devices from network discovery
Devices that are manually added (generic)(no agent) should not show up again on network scan.
4 votes -
See online status of agent in the ticket view
When an agent (device) is assigned to a user. It would be really handy if we could see the online status of that device in the ticket details
4 votes -
Attendance System for remote workers
A feature that tracks your customers' remote employee attendance during working hours. Share your needs with us and let us know what would bring value to your customers.
79 votes -
run helpdesk report to export a basic summary report of all active tickets to xlsx or pdf
it'd be good to be able to run a report with basic details of all active and pending helpdesk tickets. Not necessary to provide all info within each ticket just ticket title and date created
1 vote -
Fix UI on Ticket Automation page
On the ticket automation page, the div for the automation title/description is set extremely short (440px). This leaves the descriptions completely cut of if anything more then approx 10 words. Other than hovering over the description, there is also no easy way to view the descriptions for all the rules at once. A simple CSS adjustment would fix this:
.nameAndDesc {
width: 440px;
overflow: hidden;
text-overflow: ellipsis;
white-space: nowrap;
}Change the width to something more reasonable (even 640px makes a huge difference). Its unlikely that any users of Atera are using a screen resolution so small that this needs…
1 vote
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