4680 results found
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Validation code for WFH sent by email instead of sms
Some of my customers are using WFH to connect to their computers. They have to validate by entering a code received by sms on a mobile. When several users have to use WFH, it's difficult to use the code because the mobile phone is not present. It would be eaiser if the code could be sent to an email address instead of a phone nr. Thanks for your attention.
5 votes -
An "X" in the search bar to clear previous search term
Particularly when searching in the customer
3 votes -
IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…3 votes -
Closed and Resolved Ticket on the Customer Portal
On the Customer Portal, it is confusing for a customer when viewing the list of "Closed" and "Resolved" tickets, that still say "AWAITING CUSTOMER RESPONSE" or "AWAITING TECHNICIAN RESPONSE".
Please set these statuses to "CLOSED" or "RESOLVED" so as not to be confusing.
54 votes -
Ticket Automation Rules - Ticket Internal Note Created for Email Notifications
Currently the condition Ticket Contact Responded is available which then can be used for email notifications.
Need to add this condition in the rules - Ticket Internal Note Created/Responded then have the option to add action Send an Email to Technician for email notifications
29 votes -
Move custom field under customer at the top
Move custom field under customer at the top
1 vote -
order tickets by assigned technician
Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top
2 votes -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
MFA\2FA option within the password records
Hi,
If we store our customer's 365 tendency log-in details, we would like to see an option to set up the MFA\2FA and generate the MFA code so that we can improve the security of our customer's accounts.
8 votes -
Export Enrolled Assets by Customer with Contact Joined
Just a simple asset list - it could even be the Auditor Report - with the Contact relationship joined to the device.
Thanks -
R3 votes -
Customer Satisfaction Report Filters By Customers
Ability to pull the customer satisfaction report just for one client and not all the clients
4 votes -
Splashtop Hidden Remote Access
When using SplashTop to remote connect to an end-user, the ability to remote in hidden would help when trying to track any activity that could break policies or for coaching.
48 votes -
Sonicwall integration
Integration of Sonicwall Products (Firewall, Remoteaccess and Antivirus)
52 votes -
Script to update agent device status
Dedicated script in our Shard Library to automatically update the agent device status .
1 vote -
Auto assign customers to devices
You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details
2 votes -
Add monitoring events, services, process
Add monitoring events, services, process directly to the agent without threshold profiles
41 votes -
Add event details for failed logins
When an alert comes in from a failed login, it would be great if the alert can show the events details so I don't have to go searching through the event viewer.
53 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes -
notes
if possible, increase the size of the text box under the custom fields Notes ' create notes' in the specific device.
3 votes -
AWS
If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.
Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.
2 votes
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