5044 results found
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interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
4 votes -
integration with Snipe-IT asset management software
An integration with Snipe-IT asset management software would be awesome.
Please create an add-on for Atera or do some kind of integration with Snipe-IT at least do an inventory sync module.
Snipe-IT is open source:
https://snipeitapp.com/product/open-source
Even if Atera could see potential in the idea and have the developer capacity you guys can create a fork of it and integrate it.67 votes -
GPU metrics
Please consider adding GPU Usage % to the Agent Metrics (to show along with CPU and Memory %)
We have a lot of architectual, media and engineering clients where GPU usage is an important metric to monitor and log.
21 votes -
Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
SSL Cert. Monitoring
It would be amazing to monitor the validity of SSL Certs.
42 votes -
Clone Generic Tickets
Ability to create a generic ticket that can later be cloned and associated to customers.
3 votes -
White Label custmer facing ticket schedule
Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]
7 votes -
Consolidate Password Storage Locations
Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.
Need the ability to open up a single Password repository and see all passwords in one place.
Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.
One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…
6 votes -
gdata
Hi,
We use G-Data Endpoint security.
Atera show the G-Data, but not the Status of the virusscanner.
Is it possible to integrate the status of it ?Best regards
Jan Wynen7 votes -
Define variables on uploaded scripts
I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.
This solution will help me on locations and agents with no good internet bandwidth.
2 votes -
Password Reassignment
under the Customer Password that this can be reassigned to other Contact , as sometimes the passwords are Company accounts or contact leave and others take over the accounts. so not having to recreate everytime we need to reallocate that password would be nice.
4 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
64 votes -
White Label service desk URL
Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.
43 votes -
Search devices by info other than Agent Name
It would be great to be able to search devices by Service Tag # or serial #. I would also love the ability to choose what information is shown for each device in the customer/device list view. Right now it's just Agent Name, last logged user, and a folder location if applicable. It would be great to be able to also display service tag/serial, computer model, public IP, etc.
1 vote -
Service Monitoring only raise alert on consecutive failures
It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.
6 votes -
Sage integration
Accounting integration with Sage
14 votes -
filter tickets negatively
filter tickets negatively: i.e. add an option to not display tickets from specific customers
1 vote -
Calendar Integration iCloud
Office365 und Google are here, but help us Mac Users too... It would be nice to see iCloud Calendar integration.
1 vote -
Network Agent
In our line of business and I'm sure many others I run PC's on my network that have no access to the outside world, there ran threw a NIC and Switch separate of the internet. I would like to see the ability to run a agent remotely via the main agent or even run scripts on remotely via that agent.
1 vote -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes
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