4685 results found
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Integration to Add Contacts from Atera to 365 Tenant
Integration to Add Contacts from Atera to 365 Tenant
5 votes -
Report about the quantity of the agents installed.
An option to get the overall quantity of the agents installed in every client's space.
10 votes -
Priviledged User Install Software for macOS
If we want to install some software on macOS such as ZeroTier One for example, it fails because it needs sudo and a password to install using homebrew.
Atera should create a service account on macOS with administrator permissions that it can use to call sudo and install software from Homebrew as required.
I would expect the password is kept atera side, is unique per device and is only delivered to the device with the script that does the software install, otherwise attacker may exploit this. Probably Atera would keep an encrypted version of the password server side, that encrypted…
8 votes -
Please change the "Phone" field in reporting to "Submitted by agent"
Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".
2 votes -
Set Automation Profile when creating Customer folder from API
Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
From this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int
}
To this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int,
"AutomationProfileID" : int
}2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
interactive map
It would be nice for the map on the dashboard to have the pins change colors based on location status - i.e. green if there are no issues detected, orange if there are warning alerts and red for critical alerts.
Also, add a hover menu where when the mouse hovers over a pin it shows the client's name and a list of alerts, then when clicking on the pin it opens the client's devices.
4 votes -
per user new look
Would like to be able to have the new look option be per user instead of global so each user can use the look they prefer.
5 votes -
Ticket Statuses Default to have the Custom Statuses
To create the ticket statuses by default under Customer > specific client > Tickets > filters. It would be nice to have the custom status also selected as per default. New ticket field are not automatically checked in the list for clients > tickets > statuses. Should be put by default.
5 votes -
Password Import for Contacts
Add the ability to bulk import passwords either through the API or through a contact import using a CSV.
Currently there's no way to take previously generated passwords and attach them to existing customers. The password manager feature is great, but without being able to bulk import existing data it becomes incredibly difficult to maintain contacts. This would also be useful if passwords expire and need to be maintained.
14 votes -
Include Webroot Antivirus Inactive in Threshold Item
I would like the ability to know if a systems Webroot is not working properly or running. Same applies for Windows Firewall.
45 votes -
Alert about vulnerable software on devices
Using the software inventory feature, compare against known vulnerabilities and allow to alert when vulnerable software is found by the agent on a device.
43 votes -
Clone Generic Tickets
Ability to create a generic ticket that can later be cloned and associated to customers.
3 votes -
White Label custmer facing ticket schedule
Remove the name Atera from the schedule ticket requests [ Atera # xxxx ] and replace it with company name [ I.T. Company # xxxx ]
7 votes -
Consolidate Password Storage Locations
Currently, you have the option of storing passwords at the Company level, as well as attached to a specific agent record.
Need the ability to open up a single Password repository and see all passwords in one place.
Currently, we spend a bunch of time guessing whether passwords were stored at the Company level or the Agent level.
One Agent could have multiple passwords: Windows username/password, SQL server password, web application specific password. Gets confusing if we store the windows password at the Agent level, then maybe the SQL server at the agent or company level, then the web application…
6 votes -
gdata
Hi,
We use G-Data Endpoint security.
Atera show the G-Data, but not the Status of the virusscanner.
Is it possible to integrate the status of it ?Best regards
Jan Wynen7 votes -
Define variables on uploaded scripts
I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.
This solution will help me on locations and agents with no good internet bandwidth.
2 votes -
Password Reassignment
under the Customer Password that this can be reassigned to other Contact , as sometimes the passwords are Company accounts or contact leave and others take over the accounts. so not having to recreate everytime we need to reallocate that password would be nice.
4 votes -
Customize Satisfaction survey
Be able to create my own questions and answers for the satisfaction survey
64 votes -
White Label service desk URL
Would love to be able to have the option to whitelabel our own servicedesk URL with appropriate certificates instead of having a xxxx.servicedesk.atera.com URL.
43 votes
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