5056 results found

1. Optimized Automation and Patch

   Need to find a better solution for patch and automation.
   The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.

   I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.

   While it isn’t really TOO MUCH trouble, I would like to point out that from a programming standpoint, it seems like these items should have maybe a priority listing (If system restore is enabled, set item to #1 priority, pause any other scripting until item is finished, move on to next task, etc.), and while I understand that EVERY computer is different, there could be an estimated time frame to run the task listed next to the item.

   So, it could be System restore is prioritized to number 1, then patch as 2, then restart as 3. You could maybe even have an option for us to change the priority levels ourselves. That being said, and the time frame being mentioned, it could list time frame for all checked boxes, and offer an estimated time for the whole profile to run. Just an idea, but I will say that needing to make 3 separate profiles to make sure these run in the correct orders, and times, makes this a bit tedious and frustrating to manage.

   As I had said, it was not too much trouble, but the fact that I needed to take extra steps could be possibly avoided in the future for myself and other customers. I’m sure I’m not the first one to complain about this.

   Thank you for your help, and sorry for the rant, but I just feel like there is possibly a better way.

   Need to find a better solution for patch and automation.
   The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.

   I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.

   While it isn’t really… more

   32 votes

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Check customers domain for proper configuration of SPF/DKIM/DMARC

   Monitor Proper Configuration on SPF/DKIM/DMARC and create a trouble ticket if something isn't right

   6 votes

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   0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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3. Give Macintosh models better descriptions

   Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for Atera to build a lookup table server-side to convert model ID to marketing name and put the marketing name in the field (and the model ID if the entry isn't in the lookup table.) Apple provides the information necessary to build the complete lookup table for all models from at least the last 13 years on their support site; search for "Identify your mac model" to find the appropriate support documents.

   Currently in the Atera web dashboard, if you view a Mac device, under Hardware->Device it only lists a basic description of Mac ("iMac" or "MacBook Pro"). This same description is given on the Mobile app, under Hardware->Motherboard. It would be more informative if Atera at least displayed the Model identifier in these locations, as the result from "/usr/sbin/sysctl -n hw.model" gives "MacBookPro18,3". Ideally, Atera would use the result from the Apple Marketing Name instead ("MacBook Pro, (14-inch, 2021)"), but there isn't a consistent programatic method I've seen to grab the name. If we wanted that, best bet would be for… more

   4 votes

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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4. link between contact email and agent login user
   1 vote

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   0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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5. Bulk Import of Custom Field for Agents

   Dear Support,

   There should be bulk import of Custom Field for Agent using .CSV or .xslx formats.
   Currently we are able add custom field option for the agent but we have to manually enter the data. Since we have more than 1500 agents, the bulk import for custom field will be helpful.

   Request you to please review this feature board request.

   8 votes

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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6. sites page

   Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.

   2 votes

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   0 comments  ·  User Interface  ·  Delete…  ·  Admin →
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7. Add a filter for endpoints pending a reboot.

   Add a filter for endpoints pending a reboot.

   2 votes

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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8. duplicate agentless devices

   it should be possible to simply duplicate agentless devices by klicking, then a popup should open to enter a different device name (a must!) and "bam" finished. then the new device should be opend to change the IP and other information...

   at the moment setting up 20 and more generic devices if a customer does get some more gen devices is a pain. some are fastly saved and mostly are a pain to wait...

   1 vote

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   0 comments  ·  Edit…  ·  Delete…  ·  Admin →
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9. Alert on memory pressure (Mac)

   Monitor memory pressure instead of memory utilization on Apple Silicon Macs. Memory utilization is a moot point on these devices as memory stays near full by design on this hardware. Memory pressure is a better gauge of stress on these systems.

   6 votes

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   0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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10. Warnings about renewing certificates

    Warning / Alert about Certificates on Webservers / (Exchange for Example) that are due to renew in a chosen time interval.

    32 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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11. Alerts when failed attempts logins on server or workstation

    Like the solarwinds solution, I would like to have an alert when the login count for a server or workstation reaches 5 failed attempts with the account name used to try to login

    7 votes

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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12. Remove contract view from technicians

    When removing permission for a tech to see billing, it should remove the possibility for them to view contracts and being able to edit them as well.

    5 votes

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    1 comment  ·  Roles and Permissions  ·  Delete…  ·  Admin →
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13. iDrive intergration

    iDrive integration with any of the iDrive versions would be nice. Would be really nice to push the iDrive agent with Atera

    6 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. GEO Location

    In the Device information it would be nice to have a geo location visible

    7 votes

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    1 comment  ·  Devices  ·  Delete…  ·  Admin →
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15. Patch Search & Deploy - Add Column To Show If Agent Is Online or Not

    Patch Search & Deploy - Add Column To Show If Agent Is Online or Not

    1 vote

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    0 comments  ·  Reports  ·  Edit…  ·  Delete…  ·  Admin →
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16. Password protected agent installer.

    When we first started with Atera we had to enter our Atera user passwords to run the installer from the user space. I'd like to bring this feature back or at least the ability to set at password at installer creation. If this feature already exists I am unaware. I do not like the idea that if someone were to get our installer they could easily add invalid devices to our console.

    1 vote

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    0 comments  ·  Agent  ·  Edit…  ·  Delete…  ·  Admin →
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17. Native Android Biometric Login instead of reliance on browser

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the period).

    Developers should not expect all users to use Chrome, especially with a userbase of very technical users. Even if Firefox has very low market share, it is still a major browser.

    Having said that, the app should not rely on the browser for biometric login, it should use the native Android APIs. Every other app I have that uses biometrics, being multiple password management apps, or Authenticator apps, etc. uses the native API, it does not open the browser. I believe even Microsoft apps when they authenticate open their own window rendering the Microsoft login page (likely Android Webview), there are no browser controls or URL bar.

    Please add Native Android Biometric Login instead of relying on the browser.

    For over 6 months now, I have not been able to login to the mobile app on my phone. Even with help from support for this, the only successful login has been setting Chrome as my default browser, rebooting the phone, getting Atera app to open the login in Chrome, then log in, but that forces setting up Microsoft Authenticator app again, but successfully logs out. However, upon logging out of the app (to test), Atera then opens Firefix despite Chrome being set as default. Then when I attempt to login using biometrics, I get "Not Allowed." error (with the… more

    13 votes

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    0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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18. Change customer on a ticket

    Would be great to have the option to change the customer of a ticket as sometimes the IT team might forward an email received from an client to the support@ in order to create a ticket. However, we are unable to change the customer on a ticket using Atera.

    21 votes

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    5 comments  ·  Tickets  ·  Delete…  ·  Admin →
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19. exclude filter for status

    Allow filters to be more dynamic by default all which exclude checklist, this would fix having to update all views when adding a custom status, this should also be added to the API so you can fetch without grabbing all tickets, this would help Atera reduce consumption Aswell by more efficient calls

    1 vote

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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20. OID reporting

    I would like a report that I can schedule to run weekly on all of our SNMP printers to read the OID values that we have set up. This would allow us to preemptively ensure that we have printer consumables on hand before the customer calls and has run out of toner.

    4 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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