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4761 results found
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Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes -
linet
Integration with Linet
1 vote -
1password
Integrer 1password dans atera/splashtop to be able to fully use 2fA on the remote connection
1 vote -
integrated time clock
One of the softwares we would like to get away from has a built in time clock integration, where technicians can clock in and we can pull reports from the software for their weekly timecards.
3 votes -
Customizable text for Customer Portal login page
The login page for the Customer Portal should allow for customizable text. Currently, it displays "Welcome to the Customer Portal!
We're glad you're here.". It would be nice to be able to change the text.
Also, I have changed the color scheme however the "Login" button still remains green.19 votes -
Prevent users from disabling Atera and Splashtop
We have a few users that are disabling or uninstalling Atera and Splashtop services.
Do you have a script that will prevent them from doing this?
Or at least password protection to prevent disable or uninstall.53 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
6 votes -
malwarebytes
Malwarebytes Add-On Feature Module
Recommendation to add DNS Filtering/Content Filtering.7 votes -
SNMP Polling Interval
We currently do not have the ability to view or set the SNMP polling interval when monitoring them via agents.
It would be very useful to be able to view and/or set the SNMP polling interval so we can customise the monitoring to suit our needs.
20 votes -
Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.17 votes -
Add API user to the activity logs in Atera so we can track what's been done by API
Add API user to the activity logs in Atera so we can track what's been done by API
For example I deleted a load of contacts via API and looked at activity logs which don't know me any information about contacts deleted by the API.
7 votes -
2FA Access List
Ability to add a label/description against each IP address listed in the 2FA Access List. If you end up with a long list of IP addresses, it can be difficult to keep track of current IP addresses and identify IP address which are no longer current and should be removed.
3 votes -
place file on client device from secure atera environment.
i would like to store customer specific files in atera and push them automatically to a specific location on the client. (for example: every new laptop should have an RDP file on the desktop containing the specific customer information about the RDP server.)
I would like to able to automatically copy the files from the secure atera environment to a folder. (place this file on %userprofile%\desktop / c:\users\public\desktop etc. etc.)
5 votes -
We would like the ability to identify if a local administrator account has been enabled. Very simple, just run "net user administrator"
Please set it up to notify if a local administrator account has been enabled. This account is disabled by default, so if it is mysteriously enabled, we need to know about it.
7 votes -
Allow customers to view/export timesheets from the customer portal
It will be nice to allow customers to generate timesheet reports from the customer poral. Or have an option to automatically export timesheets to Quickbook or any other accounting software.
Exporting and adding timesheets to invoices every month is exhausting!
7 votes -
Ticket subject line in reports
Ticket subject line in reports
1 vote -
GoToConnect
Integration with GoToConnect for screen pop's, tracking customer calls and information along with texting.
1 vote -
1 vote
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Ticket Filter by SLA
Filter Tickets by SLA based on Customer. There is currently a "Rank" field but it isn't customizable and if you create a custom field for customer you can't use it to filter in the ticket view as only ticket based custom fields show up in the filter.
I'd like to have the ability to create a saved filter for each class of ticket (Platinum, Gold, Silver, Bronze, etc) for tickets to use the SLA prioritization that already is connected via the customer's default contract to show how much time is left.
3 votes -
MSP merge or collaboration
Where existing Atera MSP customers work collaboratively it would be extremely useful to allow access to each other's Atera portals, without having to duplicate tech user subscriptions. We are familiar with transferring Atera Agents from between Atera accounts, but collaborative access or ability to merge the full account would be great.
4 votes
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