- or
No existing idea results
- ~ No ideas found ~
4977 results found
-
Rocket Cyber
Rocket Cyber – more integrations with Atera would be great.
4 votes -
Atera Customer Portal Wordpress Plugin
Create an Atera wordpress plugin that will enable an end-user to log into the Atera Customer Portal with their wordpress account.
2 votes -
Device Description field availability
The de vice description field should be available for reporting. At lease add it to the Auditor report
2 votes -
Give us the ability to customize the GUI theme.
Or at least revert back to the old one so I don't have to have my retinas accosted by the hideous new neon pink button theme.
11 votes -
Please
Please add reporting functionality to the new assets feature. I need a report that shows when a device went live. This way I know what my future replacement dates looks like.
3 votes -
Return classic features to new UI ticket page
There are a few missing features from the classic UI that makes the New UI much harder to use:
Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.
Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.
Autorefresh. Maybe it was a bug when I was using it, but I found that if I had resolved a ticket, it would linger in my queue until I forced a refresh, despite seeing new tickets being added. It's like it only checked to add new to the queue but not remove completed on automatic refreshes, unlike the classic UI.
New Additions that would help
Customizable view. For example if I didn't want to see the SLA or priority but want to see the source, being able to turn them on and off would help keep the UI clean while letting me choose the info I want.
Filter by last modified. I can sort by last modified, but sometimes I just want to see how many tickets I've closed on a certain day, so being able to filter last modified by "today" with a status of "resolved" will allow me to keep an eye on todays progress.
There are a few missing features from the classic UI that makes the New UI much harder to use:
Unassigned being red in the Tickets page. Just adding that splash of colour makes it really easy to identify which ones are unassigned or not.
Ticket page icons. In the classic system you can easily identify where the ticket originated from with the envelope / phone icons. It adds a bit of context when looking at a ticket to see if someone has already spoken to the requestor, or if it it's an untouched email, so we can respond quickly.
Autorefresh.…
13 votes -
new ticket sound
Allow to have a sound (like alerts) for new tickets and new ticket responses.
4 votes -
Atera's New Interface
Atera's New Interface
3 votes -
Chocolatey GUI with Checkboxes
A GUI with checkboxes instead of needing to search for software would be a better idea than how it is currently being done.
10 votes -
Device Health Check in API
You guys should include the ability to pull a devices health from the API that you provide
1 vote -
Create Folder Sets across all clients at once.
Create a way for us to create a set of folders that we can apply to ALL clients at once. Currently you have to do this on each client which takes a long time.
1 vote -
Atera Icon disappears from client's computers
Create a rule that keeps the ticketing icon from disappearing from clients' computer so it doesn't continually disappear creating a need for it to be re-added.
1 vote -
OnePassword manager integration
OnePassword manager integration
1 vote -
More important information and functions on the dashboard
In my opinion, there should be more important information and functions on the dashboard. For example, you could introduce a kind of device list with certain filtering view windows that you can create as you like. Example "Devices -Categorized View-etc". 2.) A window for self-configured reports such as 1.) Customer online or offline PC or server patch status in %/last processes/scripts etc.
I don't use the dashboard because the current Information is not relevant.
1 vote -
search again feature
Currently you cannot "search again" by just pressing enter in an existing search to refresh the search. You have to add or remove a character to your search to search again. The search seems to ignore you if you don't change the content of the search even though the results could have changed since you last searched.
1 vote -
Remove Availability monitoring in bulk for SNMPs
Remove Availability monitoring in bulk for SNMPs
2 votes -
Automap device to customer
Rather than manually adding the devices to a client / customer allow automation to detect either the external IP or internal domain name and then map accordingly.
Some of my clients rebuild their machines regularly and it would be handy to have these automap rather than having to ensure they are associated with the correct customer constantly.
7 votes -
Notification Alerts
When any software is installed or uninstalled from any devices we are not getting any notification emails. Right now it's only creating events but it's not sending email alerts. If these features are available great for everyone. No one monitoring always from Atera. Also right now we can set devices to only one profile. It's great we can keep the devices in multiple profiles.
1 vote -
Alerts opened when a file is added
If a certain file is created in the customer's folder, then you can create the alerts.
1 vote -
MailinBlack Integration
MailinBlack Integration
2 votes
- Don't see your idea?