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4761 results found
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An option to run a script when user logs on
Is it possible to add an option that will execute for example .ps1 script after user logon?
7 votes -
Hide Contract Rate on ticket time entries
Currently, if engineer/technician goes to ticket time entries, he can see the rate we are charging customer. This information should not be shown to technician unless allowed via permissions. Billing and how much who is charged is responsibility of accounts team and engineers are not supposed to even see this information.
You can mention the rate name, but no need to add the value to it... THat can be looked up if needed.
4 votes -
Customer feedback
At the moment we can only filter feedback by ticket creation date. I want the ability to filter by date feedback was left.
Also, the customer has the ability to leave a comment when filling in the feedback form. However, this information is only viewable from within the ticket. It would be more beneficial if comments were added into the report or at minimum, added as a column once the data is exported.
2 votes -
Set an alert after a device is off for a week
Alert: would be nice to set an alert that after a week that a device is down, an alert is created.
2 votes -
Ability to forward a ticket
Use case is mainly to communicate with 3rd party, without having to change the customer the ticket is under.
10 votes -
Set ticket status from "Pending" too "open" when not in calender for 24 hours
would like this option, we have to look into pending tickets now to check if they are in someone's calender :)
1 vote -
Limit technician to access types of tickets
Limit technician ticket permission based on types (etc. sales tickets should only be viewed by sales)
1 vote -
API Call for Agent and Contact relation
Hi,
Simple request. In the web UI, you can set a contact relation to an agent.
When using the current API calls for agents and contacts, there is no field for that set relation.
Basically, we want to cross-reference that all contacts are linked to an agent.
We have a complete list of the agents and a complete list of contacts, but no way to get a relationship between the two tables. The last logged-on user is not a viable option.Thank you for your consideration.
3 votes -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT2 votes -
Exclude some IT Automation profiles on X softwares
For IT Automation Profiles, it would be nice under the 'assign to', to be able to choose not to assign an IT automation profile to devices that have software version X. Kind of being able to filter out (just like in the Advanced Filters in the Device tab) out installed software on a device.
1 vote -
Show more devices at a time on Device Tab
When going into device, would be nice to see more devices on the page instead of scrolling down each time. 100 at a time maybe.
1 vote -
2 votes
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Hide unwanted patches from the patch management window.
In the patch management window, patches should be able to be selected and then have the option to 'hide' or 'ignore'. Optional outdated patches are showing up and there's no way to get rid of them. Seems like a pretty simple task and it would make the reports, etc. more accurate.
3 votes -
include availability of agents and monitored devices in a report
See the availability time of servers, agents, monitored devices, etc., how many times it was offline, the time it lasted offline, etc.
1 vote -
Edit ticket description after it's created
We should be able to give rights to some technicians so that they can edit the ticket description after it has been created.
1 vote -
PC Offline
Right now the Work From Home Spashpage does not notify a user after logging in if their PC is offline. It just gives a false verification expired. We need our clients to see that their PC is offline rather than thinking the Atera interface is buggy.
14 votes -
Search; default exclude closed/resolved tickets
Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.
Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.
3 votes -
phone
Client phone numbers on ticket's active as click to call
1 vote -
Silent Tickets - And Silent Replies - option to not email sent on reply
The ticket can be created silently. Thats good.
The ticket reply should also have the ability to be sent silently.
Some customers just don't want every reply as an email. They can always view all replies in customer portal.
5 votes -
Attach files to script
Attach executable files to script:
One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.11 votes
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