5048 results found
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Check Connectivity to Atera Servers
Create a page where we can test all requirements links for "AteraAgent" communication like https://www.splashtop.com/check
5 votes -
Add name of the customer in the report via email
Add name of the customer in the report via email
1 vote -
Try Riot integration
Try Riot integration
1 vote -
Atempo integration
Atempo integration
1 vote -
Wedgeguard integration
Wedgeguard integration
1 vote -
Remove/Isolate spam tickets completely
Remove/Isolate spam tickets completely
1 vote -
Automated emails to blocked customers or non-main contacts who contact us
Automated emails to blocked customers or non-main contacts who contact us
1 vote -
Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres
Edit Ticket status on the dashboard. Want to look for projects for example. More attributes theres.
To be able to add the custom fields onto the ticket status dashboard1 vote -
Customer portal: embed analytics dashboard
Customer portal: embed analytics dashboard (patches, retainer contract status). I want to be able to show our clients what we do for them.
1 vote -
Hide block customers from customer view
Hide block customers from customer view
1 vote -
Sort by Reboot required through Devices menu
It would be beneficial for your RMM software to have a feature that allows sorting by Reboot required. This would enable the system to organize devices by the need to restart them. By doing so, you can prioritize actions based on which devices require immediate attention, thereby enhancing your overall efficiency.
2 votes -
SLA in other Tabs
Dear Atera & Community,
The idea behind this post is to get the SLA timer back in other tabs such as Outstanding. Since we ourselves use custom activity statuses like "In progress" which use the status behavior "Pending" for clarity it would still be good to know what the current SLA status is in order to recognize customers without a service contract or customers with a higher contract or higher problem. Due to the fact that this is not possible, the ticket system will sooner or later become very confusing, which of course should not be the goal of ATERA.…
2 votes -
Acronis Integration in an existing Cloud Tenant
We have an existing cloud tenant with another distributor. It would be great to be able to integrate existing tenants into Atera and then also have alerts from Acronis automatically created in Atera.
69 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Fix your api to use proper grammar
Fix grammar in your API. When IT Glue syncs with Atera, the API reports back the device type of "Work station" rather than "Workstation." A workstation doesn't a have a space in the name.
1 vote -
Alerts and ticket creation rules
The current alerting / ticketing regime is not flexible enough. I would like the option to resolve alerts and not have them disappear automatically. Also, I would like to have rule options for ticket creation. I don't need a duplicate ticket for every time a processor gets too hot, etc. It would be nice to have it fall into the same ticket and register it as an alert under the ticket. So I could easily see how many times the alert kicked off. Maybe there could be a way for the user tickets and monitoring tickets to fall in different…
2 votes -
Display the email address logged into Microsoft office
Displaying the Email account logged into Microsoft Office or Teams so you can identify the user when the devices are set up as Local Accounts.
2 votes -
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently.
Add Malwarebytes install in the manage drop down inside device just like Webroot is currently. Thank you.
6 votes -
Ability to filter devices by device added.
Ability to filter devices by device added date.
Thank you.
4 votes -
option to add negative product and expense
Example: Microsoft 365 Business Basic is Upgraded to Business premium.
-1 Business basic has to be added, because otherwise the customer would pay to much.1 vote -
Remote Connection Report
Provide a Remote Connection report to show dates, times and duration of a remote connection. This is highly valuable to demonstrate remote actions to clients and justify MSP services and value. Also to potentially include remote worker reporting for add-on billing of the service.
157 votesNice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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