4973 results found
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Splashtop & SNMP for LINUX simplified
We would like a more advanced integration of Linux in Atera, specifically the ability for a Linux computer to retrieve SNMP information (like a Windows computer/server). Additionally, the integration of Splashtop on Linux is cumbersome and wastes a lot of time; it needs to be simplified. In our case, we use the RASPBERRY PI for controls, and being able to use the RASPBERRY as an SNMP listening device would be fantastic. Also, we cannot take control via Splashtop on this type of device. We need to be able to do that!
1 vote -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
1 vote -
systray
I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?
1 vote -
Make the search bar at the top of the Atera Dashboard search for custom fields in devices
It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.
1 vote -
Add custom "Types" to use for tickets
It is quite limited to only have 4 "types" to choose from.
Incident
Problem
Request
ChangeSometimes we get tickets that are neither and would like to add our own custom types to help better categorize the tickets that come in.
5 votes -
Removal of Copilot Column in Devices View
Hi everyone,
I understand the introduction of the AI Copilot feature and the desire to highlight its benefits to users. However, I am currently not planning to activate the subscription right away and would prefer to save screen real estate by removing the Copilot column from my Devices view.
It appears that this column is hardcoded into the interface. Could you please provide an option to either uncheck this column for users who haven't activated the feature?
Thanks for considering this request!
3 votes -
Show Huntress in Antivirus Field
Add Huntress to be shown in the Antivirus/Antispyware field. Currently just shows windows defender when Huntress is installed.
2 votes -
Syncronize invoice numbers
To be able to synchronise invoice numbers between Atera and Quickbooks, once the Quickbooks integration is done with the Atera account
1 vote -
Schedule batch invoice export
Schedule batch invoice export to Quickbooks in order to automate the process
1 vote -
one place for customer portal options
All options for the portal should be under one admin section. At the moment the default options for tickets seen and other items are under "Account Settings" I feel all customer portal options should be under "Customer Portal" including customisable options.
9 votes -
transferring data from a device
If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.
1 vote -
Links to Tickets through login process
When sharing a link to a ticket with another member of the team, if they're not already logged into Atera, when they click the link, it takes them to the login page, but once logged in, the original URL isn't passed through, so they have to go find the link again and click a second time to actually open the ticket they wanted.
1 vote -
custom field/form: checkbox with dependencies
When creating Custom Forms, would be nice to have the dependencies option for "checkbox" whe creating a custom field for a custom form.
Example:
1. Is this change request part of an existing project?
Check box option is Yes or No.
Dependencies would now be an option if choosing "Yes"
Text Box 1: to enter project name
Text Box 2: Ticket number of project.1 vote -
reports
In the Auditor report, it is possible to generate only per customer. we need to be able to generate for all customers at once.
1 vote -
Add ticket's creation date to the customer portal or allow to modify the fields
Add ticket's creation date or days since inception to the customer portal dashboard
2 votes -
Upload Files for Powershell Deployemt
Some RMMs allow for uploading of a file that can be deployed to an agent if the vendor does not provide a link to install. Is this possible?
1 vote -
Auditor Exort Core Count
Please add Core Count of processor to the Excel export of Auditor.
1 vote -
Information from agent tab to sync with as
It will be great if we could sync the information from the agent top with the assets
1 vote -
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Custom Alert Settings for each eMail Address
When setting up alerts for a customer, I can select the Alert Type (Send On Warning, Critical, Resolved) and a time window, but these settings are applied to all email addresses. I need the ability to send only critical alerts to one address, all alerts to another, and the ability to select the time window for each email address.
1 vote
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