4805 results found
-
More Complete Atera BitDefender Default Policy for Network Discovery
The default Atera ATS Off Policy needs to include whitelisting for it's Network Discovery configuration. Without it, you'll get a bunch of nmap incidents blowing up your BitDefender dashboard that take a long time to clear out depending on how many clients you started scanning at once.
6 votes -
Improved Billing
This is totally open ended. What can we add/improve within invoicing, contracts, billing etc to make your life easier?
279 votes -
Change System & Tickets Date Format
Please add on the new feature update a possibility to change the system date format to have other format as default. We are exporting timesheet and the date format are set to US which does not work for us as we are in Australia. This is a must setting that you should be looking to implement.
55 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
-
Atera notices
Stop adding Atera notices in the upper part of my browser window that I CAN'T close. Like the blue bar "Switch to new look" ect. Very annoying.
1 vote -
fresh
connection avec Fresh
1 vote -
Choose Rate from Hourly Contracts when adding time entries
Be able to choose the hourly rate for work done on a ticket. Some tickets might require a different technician that has a different hourly rate, or if a Standard technician does Enterprise work the technician should charge as enterprise technician rather then a standard rate.
Standard IT / Expert IT and Enterprise IT4 votes -
Atera Health
Implement a second service for updating and/or monitoring the health of "AteraAgent" service itself when the agent stopped or have a issue.
Like Streamer Service of Splashtop that maintains the health of the main remote access service
I know, I can use a simple script or task scheduler, but it's just an idea...7 votes -
Remotely allow installation of reviewed and approved software to non admins
Allow dashboard notification for users attempting to install their own software, that do not have administrative permissions to do so. Give technicians the ability to review and then authorize installation that would "temporarily" grant admin permissions to that specific instance
4 votes -
Billing Options ACH invoicing etc
Has the team made progress of adding more options for payment. Net 30, invoicing, and ACH.
4 votes -
supress alerts
Can you please add the ability to suppress/alerts for devices indefinitely? At the moment the longest I can set it is 5 hours which is annoying for devices that I need to have alerts stop for.
3 votes -
Drag and drop tickets to arrage thier oreder
We shold be able to arrange our tickets with the maximum flexibilty.
It would be greate if we could just arange them by dragging and droping them.In adittion it would be helpful if we could list acording to Assigned Technician and other fields on the Tickets pane.
3 votes -
SLA in other Tabs
Dear Atera & Community,
The idea behind this post is to get the SLA timer back in other tabs such as Outstanding. Since we ourselves use custom activity statuses like "In progress" which use the status behavior "Pending" for clarity it would still be good to know what the current SLA status is in order to recognize customers without a service contract or customers with a higher contract or higher problem. Due to the fact that this is not possible, the ticket system will sooner or later become very confusing, which of course should not be the goal of ATERA.…
3 votes -
Deleting Attachments from tickets
Attachments within tickets can sometimes contain sensitive information, as a hosted service I think being able to delete attachments can sometimes be necessary.
1 vote -
Ticket creation in the name of customer should still show creators name
If I create a ticket in the name of the customer, it shows the name of the customer in the ticket description as if the customer wrote the ticket.
Even if I open the ticket in the name of the customer, it still should show that I wrote the entry. Every entry should have the name of the original author, so it's clear in the conversation history who wrote the specific entry.
Thank you2 votes -
Link Password to Knowledge Base
When an article is created for internal use, we should be able to link a password created from the password manager. This would make sure the Technician always has the correct password. It would also make the password manager be able to be customized, with multiple categories and fields.
Looks like this would solve a bunch of other requests posted here.9 votes -
Software Inventory Report - add ability to run script on device
Add script option under the Software Inventory reports when clicking on the specific device so we can run a script on that device
9 votes -
See past users on device
Ability to see who were the past users on the device
6 votes -
export tickets from a user
Data Export feature on all tickets by one user under Contacts.
1 vote -
Sort network discovery
Be able to sort / filter by OS type in Network Discovery.
16 votes -
Deploy certificates through Chocolatey/Homebrew
Deploy certificates through Chocolatey/Homebrew
1 vote
- Don't see your idea?