Ideas and Feedback

Ideas and Feedback

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  1. Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.

    1 vote

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  2. Integration with cloud provider Giacom. They do have an API I believe and integrate with other provides such as Datto. Would be great when ordering 365 licences etc if it could be done direct from the Atera console.

    2 votes

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  3. Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.

    We are able to do the above with comodo......

    2 votes

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  4. Atera only seems to be able to email alerts for Critical/Warning/Resolved.

    We also need to be able to receive Info Alerts for custom Windows Service monitoring otherwise the alert only shows on the Atera console but does not get emailed.

    1 vote

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  5. Please add a way to copy a folder instead of just single file at a time

    1 vote

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  6. Would like the ability to filter by serial number in the 'views'

    1 vote

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  7. Possibility to edit the time intervals that triggers alert for IO, bandwidth and services alerts. Like this already exists for other alerts...

    1 vote

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  8. We've got a customer who is dealt with by a specific technician who also like to spam tickets and it'd be really useful for the other technicians to be able to easily filter out said customer.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  9. Downtime of server and network infrastructure can affect your ability to do business. Below is a representation of the uptime of critical hardware in your
    environment such as firewalls, routers and key servers. The time based SLA used for the calculations in this section is defined as 8:00 - 18:00
    Weekdays.

    4 votes

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  10. i was billed in USD from my previous RMM and every month was a different amount charged to my credit card which made difficult to budget.
    it would be very nice if my invoice was the same every month and in CAD.
    Thanks

    1 vote

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  11. It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!

    1 vote

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  12. When onboarding a new user, it's very convenient to open the Helpdesk agent and use that to create a new contact.

    It would be an improvement if there was an option to automatically assign that new contact to the customer and/or device when using the agent to create that new contact, rather than having to go to the new contact, change customer, and then assign the device manually.

    1 vote

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  13. Liongard has many 3rd party Integrations and can also integrates with a RMM to log tickets

    1 vote

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  14. What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?

    1 vote

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  15. Would want to receive an alert if a new HyperV or VM is installed on a device.

    2 votes

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  16. It woud be helpful to track Technicians assigment history in Conversation List to know Technicians change and also who changed the Technician or is assigen automaticaly by Rule with Date and Time.
    Sometinkg like this:

    For user change:
    On 07.10.2021 at 14.35 Technician1 assigned the ticket to Technician5

    For auto assign:
    On 07.10.2021 at 14.35 System assigned the ticket to Technician5
    or
    On 07.10.2021 at 14.35 Technician5 is assigned by rule Rule1
    or
    On 07.10.2021 at 14.35 Technician5 is automatically assigned

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  17. where is the data import feature, i thought this would have been a standard tool for just about any ticketing system

    1 vote

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  18. Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.

    1 vote

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  19. You can configure TARs to send email notifications to the technician every time the client responds to a ticket via email or via the portal, but you can't configure TARs to send email notifications to the client every time the technician responds to a ticket via email or the portal. The closest thing to this is enabling the feature "Send ticket reply to contacts by email" in the Email Settings, but that's aesthetically awful as with each reply snowballs into a long thread and becomes unreadable.

    2 votes

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  20. Would like a timer or clock on dashboard to show how many hours logged on tickets for technicians.

    2 votes

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