Ideas and Feedback

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  1. When a product has been added to a ticket an icon or some indicator within that ticket should appear so you know there is product attached to that ticket and then don't have to open the products/expenses section to check for product.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Add drive type (SSD/HDD) back to Disks on Device/Agent Page. This use to be there but it seems it has been removed. Likely added to Network Discovery to make it
    "worth the money". Please don't stiff us like this!

    2 votes

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  3. Be able to know what devices have had their Helpdesk Agent "activated" so that the user can submit tickets. Hypothetically: Say I have 10 devices that I know were activated at some point. Then a few hours later, 10 new devices came on line and the Agent was installed for them, but the helpdesk agent was not activated yet. I'd like to see the first 10 devices have been activated, and the which of the new 10 still need to be activated. If I select all devices (under the customer’s devices) and mass ‘activate helpdesk agent’, I just want to…

    3 votes

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    1 comment  ·  Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  4. when replying to ticket you are unable to change the font size so when you are pasting things from other websites into your reply the font sizing for the whole email is off

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Can we have a button to change a ticket's status without having to open the ticket? Would be an awesome time-saver

    4 votes

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  6. Helpdesk teams often have more than one technician working in different time zone/time slots.

    It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.

    1 vote

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  7. Have last logged user show current user logged in and to have it update with every user login that takes place. This will make searching for a device by user easier. Right now it seems as though it takes a long time for it to show the current user.

    1 vote

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  8. Removal of accounts as currently we can only disable

    2 votes

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  9. Employee Monitoring. Report how long the computer is used and which programs. Report for employers when employees work from home. My customer wants this report from me.

    2 votes

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  10. It would be nice to go back in one click to a relations folder when you are in an agent in the console. It is possible now to go back to the Customer main folder, but not possible to go to a subfolder (like workstations, server, or laptop relations folder) from within the agent.

    2 votes

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  11. It's currently troublesome to install an app via IT Automation on a Mac, as Brew needs Admin rights for certain apps and the first time usage of Brew throws folder privilege issues on Big Sur 11.5.2.

    So please:
    Fix the permission issues for the required folders
    Add the ability to use admin rights to install apps.

    4 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  12. Below is what I emailed support. Octavian suggested to add it to the feature board as this is not yet possible in Atera. Can you come back to me to see if this can be in your future road-map?
    Thanks

    Hello,
    I have added a few custom fields (with drop down) to ‘Customer’ to have 1st and 2nd engineer entered for each customer. Thus, we want to assign one technician as a main and another one as a back. How can I generate a list/report with all customers showing columns with the 1st and 2nd engineer.
    Thank you.
    Best regards,…

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  13. Hi,
    We would like to prevent the automated e-mail info to the customer when a ticket status has been changed.
    We were already able to prevent the customer info upon creating a ticket, however the info e-mail about changing the status e.g. to "solved" will send an e-mail.
    Thanks in advance!

    3 votes

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  14. I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?

    1 vote

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  15. Lancom is a german based manufacturer for network eqipment.
    An integration with the Lancom Management Cloud would be fine.
    Sync devices, alerts and so on.

    1 vote

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  16. It would be very useful to have Notes for Contacts, so you could update the notes for preferences or setups or expired or shared contact information.

    1 vote

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  17. possibility to send credentials at all customers in atera by mail

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  18. it would be nice if atera could fix errors on its own. search the event logs for errors and solve them on its own or at least suggest solutions using Microsoft KB articles.

    4 votes

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  19. I appreicate the constant updates to the platform, but it would be really good to have the option to view the tickets in the 'legacy/old' layout. The location of the "Awaiting customer response"/"Awaiting Technician Reponse" etc was so much easier to see at a glance, also the filters were alot easier to access. The new layout just seems too spread out.

    4 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  20. When you go into time entry the billable tick isn't selectable without having to go into each item.
    Can we make those ticket usable without having to alter each item individually.

    1 vote

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