4491 results found
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not include date in device search
I would love the ability to include/exclude/choose which data to search when searching Devices.
I manage medical equipment, and some machine names have "OCT" in the name, as they're OCT machines. Today when searching for the OCT at a remote site within Atera/Devices, the list wasn't narrowed because the search apparently includes the date...and it's OCTober. Was pretty frustrating to scroll the list of devices to find the one I was looking for.
Machine names, usernames, WAN and/or LAN gateway IP addresses, and possibly DNS servers would be my main desired items to search "Devices" for. The date is pretty…
1 vote -
Agile Blue
Monitor and Detect Threats before they attack your network infrastructure or systems.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?1 vote -
Correct the field order on sign-in
Have you noticed that the fields are reversed on the sign-in dialog? That one has to check the 'Keep me logged in' box first, so it should be on top, and then fill in the TFA code, so it should be on the bottom?
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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The AutoScroll feature of the new UI is broken with high resolutions.
With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.
1 vote -
Break down of alerts per day / week / month
To have the ability to list all alert per customer or agent raised per day, per month, etc.
I know we get a total but it would nice to be able to filter down to see what they were and then have the ability to export them to PDF / Excel.Example, list all alert raised for a customer or certain agents in a time period which will show 5 alerts were disk error, 3 alert were event log triggers and 10 were services stopping or not existing.
1 vote -
module
add function that we can add our personnal module
software install repair uninstall
version, update
start
etc...1 vote -
symantec
integration for status
1 vote -
sign out and view change
Every time I sign out and back in the original view settings change this is quite annoying
1 vote -
plan patch installation
A possibility to plan the patch installation by date and time
1 vote -
Last Seen Format
Change the Last Seen format in the Audit Report to a more Excell friendly format ie dd/mm/yy time.
1 vote -
No CC on Tickets created in Portal
Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.
Very embarrassing!
Please fix ASAP it's not hard!
1 vote -
Add API get for Timesheets
Add get option in API for timesheets.
1 vote -
Customisable Dashboard
On the dashboard, I would want to have a field that have ticket request( specifying type of request eg emails, projects, consultation etc) appearing right below the Open Pending Overdue Field if that can be customized (see attachment)
1 vote -
Move the Metrics to below the Software, Hardware and Disk info in the Agent screen.
Move the Metrics info below the Software, Hardware and Disk info in the agent screen.
1 vote -
Warning When Multiple Session Are Happening
When multiple techs are connected to the same machine, would be nice to have a warning so we know that another tech is connected already.
1 vote -
1 vote
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Linkable Images
Allow users to create linkable images like Facebook, LinkedIn, or Twitter.
1 vote -
Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
1 vote -
I want to be able to import my past tickets with my clients for repairshor so I only have to use one platform.
You only have a few headers for your templet to import customers. I have 4000+ clients that need years' worth of tickets and charges imported. I need to make the import into Atera so I am able to use one platform instead of using two.
1 vote
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