2. The ability to force a tech to add time to the ticket or the ticket cannot be closed.

This would be great! Less room for 'error' for the engineers!

Currently there is no way to quickly view/edit timeentries within a timeframe (all of for a client in particular). The manual process to do this is incredibly painful. (go to timesheet, and open manually each ticket, go to time entry, and pinpoint the time entry, save, re-run timesheet, etc.).

Please add an screen to review all time entries.
1) List the time entries (filter by timeframe, customer, billable or not)
2) Allow to quickly edit a time entry
3) Display total

When you go into time entry the billable tick isn't selectable without having to go into each item.
Can we make those ticket usable without having to alter each item individually.

We could really use this as well! Great idea!

I would like to be able to round tickets to the nearest tenth of an hour, as opposed to the nearest quarter of an hour. I have a hard time allowing myself to charge a quarter of an hour for something that takes less than five minutes to fix, and I've got an inordinate amount of calls that take less than five minutes of my time.

There are times when I would like to just enter a DATE and DURATION worked on a ticket but not a START or END TIME.

There also times when I want to enter just the DURATION and NO Date, Start or End time.

I would like the option to REMOVE SECONDS when entering time.

I only want to see DATE, HOUR, MINUTES for entering time. This could be an Admin setting check box to "Ignore Seconds when entering time". Or "Always set Seconds to 00"

Ticket timer not useful for us. I would like Atera to prompt tech to create a Time Entry in order to Close or Resolve a ticket to ensure that each ticket has time recorded against it.

When hitting connect for connecting to a clients machine, Atera will ask to open a ticket and start a billing timer.

Under the ticket, if there is another technician, he can quickly check what has been done on the ticket, how many hours. (doesn't want to go and click on "time entries" etc - wants it already available on the ticket itself).

I've noticed that time entries always round down on the minute.

So 1 minute 50 seconds shows as 1 minute on the time entry.
I assume this is a visual thing on the ticket view and not how its calculated for contract billing.
Because we can end up with times when we have a lot of small entries and if its rounded all of those down for the bill contract we could be losing out on a lot of time (money billable).

I don’t know if there can be a way to make sure no one closes a tickets without entering time entries. If time entries can be made a compulsory entry before a ticket is closed.

Some technicians work with automatic timer opening because they forget to log their hours

Some like to do it manually and not have it create a log for every time they enter a ticket

I would think a warning would be great. Also, simple button to add +15m, +30m, +45m, 1hr, custom would be great with that warning. It just seems like having to add start and stop times is a harder way to do it. One other idea: show the total time on the ticket from the main tickets screen. Maybe at the end of the row where it shows the SLA info / status / tech / priority.

If you are going to add this, make it optional as some companies don't do time based billing and it would just add something to click.

Yes yes and yes please this would make it so we can actually trust the time entries on tickets and track time against clients more accurately and also save a ton of time at the end of the month trying to track down techs or verify times are accurate and so on.

When a technician resolves a ticket and there is not added a time entry, it would be nice if Atera then prompts the technician with a popup asking "You're about to resolve a ticket, but there no time entry added?" and then two buttons saying "Yes, continue" or "Add time entry"

It would also be valuable to set an alert to the assigned technician/manager if there were say more than 3 replies on a ticket but no time logged against the ticket – that could indicate a technician has forgotten to appropriately assign time/cost and needs a ‘reminder’ and possibly some re-training!