Settings and activity

42 results found

1. Queue Scripts to run in order

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

2. Refresh rate Increase or Customization

   4 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

3. Warnings to techs for dealing with customer or contact

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang shared this idea  ·  Jan 12, 2024

4. client notes

   34 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Steven Chiang commented  ·  Jan 12, 2024  ·  Edit…  ·  Delete…

   As soon as enter contact on a new ticket, any notes related to the contact AND/OR company should "pop up" so tech is aware of critical things such as:
   "Don't call this person She or Her" (contact note)
   "Don't service until they pay" (company note)
   "All requests for new licenses must be approved by Mr. X" (company note)

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   Steven Chiang supported this idea  ·  Sep 7, 2023

5. Desktop notifications

   95 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

6. Display a notice if a machine or client has a note on their account, kind of like a popup ad

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

8. search device custom fields

   14 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

9. Advanced Search for Particular Customers for Tickets

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

10. Alert when an agent comes back online

    107 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

11. Retired device on customer level

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

12. retired

    6 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

13. retired devices

    6 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

14. Ability to archive retired devices

    293 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steven Chiang supported this idea  ·  Sep 7, 2023

15. last seen

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

16. Multiple threshold profiles on device

    124 votes

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    15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steven Chiang supported this idea  ·  Sep 7, 2023

17. Device columns

    75 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Steven Chiang supported this idea  ·  Sep 7, 2023

18. Choose colour of internal notes and replies

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

19. New Ticket description - able to set as internal note

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

20. Pin reply or internal note to the top of ticket

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023