Settings and activity

41 results found

1. Queue Scripts to run in order

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

2. Refresh rate Increase or Customization

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

3. Warnings to techs for dealing with customer or contact

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang shared this idea  ·  Jan 12, 2024

4. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Steven Chiang commented  ·  Jan 12, 2024  ·  Edit…  ·  Delete…

   As soon as enter contact on a new ticket, any notes related to the contact AND/OR company should "pop up" so tech is aware of critical things such as:
   "Don't call this person She or Her" (contact note)
   "Don't service until they pay" (company note)
   "All requests for new licenses must be approved by Mr. X" (company note)

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   Steven Chiang supported this idea  ·  Sep 7, 2023

5. Desktop notifications

   98 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

6. Display a notice if a machine or client has a note on their account, kind of like a popup ad

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

8. search device custom fields

   19 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

9. Advanced Search for Particular Customers for Tickets

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

10. Alert when an agent comes back online

    111 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

11. Retired device on customer level

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

12. retired

    6 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

13. retired devices

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

14. Ability to archive retired devices

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Steven Chiang supported this idea  ·  Sep 7, 2023

15. last seen

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

16. Multiple threshold profiles on device

    130 votes

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    15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

17. Device columns

    84 votes

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    8 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

18. Choose colour of internal notes and replies

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

19. New Ticket description - able to set as internal note

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

20. Pin reply or internal note to the top of ticket

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023