Settings and activity

42 results found

1. Queue Scripts to run in order

   7 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

2. Refresh rate Increase or Customization

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Feb 27, 2024

3. Warnings to techs for dealing with customer or contact

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang shared this idea  ·  Jan 12, 2024

4. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Steven Chiang commented  ·  Jan 12, 2024  ·  Edit…  ·  Delete…

   As soon as enter contact on a new ticket, any notes related to the contact AND/OR company should "pop up" so tech is aware of critical things such as:
   "Don't call this person She or Her" (contact note)
   "Don't service until they pay" (company note)
   "All requests for new licenses must be approved by Mr. X" (company note)

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   Steven Chiang supported this idea  ·  Sep 7, 2023

5. Desktop notifications

   97 votes

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   3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

6. Display a notice if a machine or client has a note on their account, kind of like a popup ad

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Jan 12, 2024

7. API: search tickets and time entries by date-range and customer-ID

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

8. search device custom fields

   17 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

9. Advanced Search for Particular Customers for Tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Steven Chiang supported this idea  ·  Sep 12, 2023

10. Alert when an agent comes back online

    110 votes

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    4 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

11. Retired device on customer level

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

12. retired

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

13. retired devices

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

14. Ability to archive retired devices

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

15. last seen

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

16. Multiple threshold profiles on device

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    15 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

17. Device columns

    82 votes

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    7 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

18. Choose colour of internal notes and replies

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

19. New Ticket description - able to set as internal note

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023

20. Pin reply or internal note to the top of ticket

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Steven Chiang supported this idea  ·  Sep 7, 2023