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13 results found

  1. Simple Ticket Merging

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson commented  · 

    these merge issues need looking at.. it's very clunky

    Ian Watson supported this idea  · 

  2. Revised Merge Function

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson commented  · 

    It would be good also if there was an option to just show all tickets by the same contact or company - then we can just click them

    Ian Watson supported this idea  · 

  3. MS Office Updates

    789 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ian Watson supported this idea  · 

  4. Need a report to tell me which devices for a customer are eligable for Windows 11

    434 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ian Watson supported this idea  · 

  5. Set an alert if a service is on

    10 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Ian Watson commented  · 

    I second this, I often get warnings from Microsoft of vulnerabilities that apply to certain services and if I could create a threshold profile that fires if the service is running then I can target any remediation.

    Ian Watson supported this idea  · 

  6. Schedule existing tickets

    197 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson supported this idea  · 

  7. Edit Ticket Notes

    296 votes

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    40 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson supported this idea  · 

  8. Add a report for the last 10 users to log on to a machine and the login time

    75 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ian Watson supported this idea  · 

  9. Assign multiple technicians to a ticket

    415 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson supported this idea  · 

  10. Network Discovery: Security Audit

    977 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Ian Watson supported this idea  · 

  11. SNMP: MIB import instead of manual OID typing

    1,039 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Ian Watson supported this idea  · 

  12. firewall

    5 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Ian Watson shared this idea  · 

  13. Improve adding Manual Time Entries

    225 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ian Watson commented  · 

    If you are going to add this, make it optional as some companies don't do time based billing and it would just add something to click.