391 results found

1. MS Office Updates

   MS Office patches not listed as an available update.
   Please enable the ability to show available/installed Office patches.

   772 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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2. Overall improvement of Patch Management

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   See status of patching without having to run a report on each customer. Under the customer there should be the option to see devices with failed, installed, pending updates etc. and color coded for ease of use.

   Updates for 3rd Party applications that have not been installed with chocolaty.

   These improvements i think would make a big difference to managing clients day to day without the need for full blown vulnerability scanning.

   Thanks

   This needs an overhaul and the following additional features would be an improvement.

   Scheduled Device Scan for Updates

   After updates have completed If a user is logged in prompt to reboot every set period of time until reboot accepted.

   After Updates If a user is not logged in attempt to reboot to schedule based on local device time.

   Allow local admin credential injection in order to force updates through that require a device to not just be turned on but logged in to work.

   Approve or Reject updates and set priority for security and critical updates based on the CVE.

   … more

   329 votes

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   Planned  ·  13 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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3. Shared Threshold Library

   Harness the power of Atera's community to create a shared library of threshold profiles. Easily share threshold profiles you've created or clone a profile from the community and apply it to your customers' devices.

   167 votes

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   1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Windows update roll back

   It would be great to have a feature to allow for Microsoft patch roll back built into the product. This would be great when Microsoft puts out a patch that does not function as expected and thus affecting machine performance and/or non-functioning.

   Every product that I have used in the past offers this feature.

   130 votes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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5. Wake on Lan automation

   We enabled WOL (Wake on LAN) on our desktops. It would be great if we can schedule a WOL packet being send to offline computers before processing the automation task. So we never interupt the end users by processing the updates outside office hours.

   120 votes

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   10 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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6. Pause alerts during patching window (set devices into maintenance mode)

   During patching set devices into maintenance mode or similar in order that not all alerts are showing up all the time and filling up the ticket system

   87 votes

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   10 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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7. Patch management

   To be able to schedule Patch management tasks, this would be useful for Mac devices that require Upgrade patches to be run via Patch management instead of IT Automation profiles.

   This workaround is useful for Mac devices that are offline, in order to help automate pushing Upgrade patches

   77 votes

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   5 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. Bulk Remove Automation Profile from Agents

   Allow user to remove an automation profile from multiple agents on one screen without opening each agent separately.

   57 votes

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   8 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Use Local Time Zone for Automation Profiles

   The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right time. The only workaround for this is to have a new automation profile for each site/country which means more work for us in creating them and managing them. Most other RMMs do this by default so this shouldn't be missing in Atera.

   The ability to schedule automation profiles to run based on a device's local time rather than using the General Time Zone setting. For example, an OS patching automation profile that runs at 11am will run at 11am across every country/location regardless of timezone difference. Currently, the limitation is that if the profile is run at 11am and your selected timezone in Atera is set to '(UTC) - Dublin, Edinburgh, Lisbon, London', then this creates a problem where the profile runs in the middle of the night for users in Australia, which then means they won't get patched at the right… more

   54 votes

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   3 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

10. SSL Cert. Monitoring

    It would be amazing to monitor the validity of SSL Certs.

    42 votes

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    12 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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11. Display a pop up message before and after an automation and patch task

    Before a Scheduled Automation or patch task, we would like to have an option to send an automated message to let users know that this will be happening as well as another message to tell them that their computer will be restarted within X amount of time and let them postpone the restart up to 3 times.

    41 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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12. Windows updates installed with Atera are not synced with local client PC update history

    According to Atera support, Windows Updates installed with Atera are not synced with the local Client PC update history - so no possibility for the client to check the patch level on the device. In my opinion this is a bug, not a feature.

    40 votes

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    1 comment  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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13. Advanced options in IT automation profiles (scan and reboot window)

    Support told me that new updates on servers will be searched at the start of the IT automation profile which leads to
    - higher bandwidth usage
    - more time for applying patches
    - reboot time which may is outside of customer's window

    What we need:
    Scan window: set time window for scanning (e.g. on day of patching in the morning/afternoon)
    Patch window: set time window for the execution of the patches
    Reboot window: window for rebooting (last reboot no later than X:YY)

    39 votes

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    4 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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14. Automated rules based on Criteria

    Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot / bitdefender which would also allow us to save the key for a customer so that when we install webroot it would automatically be installed

    i.e.

    If "computer os" = "windows 10" then install AV (using the already existing script on your site) with key = "customer key"

    each Automated rule should be able to be configured for every site... just selected sites.. or just 1 site

    Automated rules based on things like below

    • device type - Server / Laptop / Desktop
    • OS Type
    • OS Version
    • etc.

    This would then allow us to setup automation rules for newly installed agents or publish IT Automation based on criteria like so

    If "computer os" is "windows 10" then install these applications

    this automates the ability to install AV / Applications / etc. when a new agent comes online for a customer

    this in turn allows for an agent to be installed onto a computer which will then automate chocolaty to install

    we would also need options to install webroot… more

    39 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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15. patch management on the fly profile assignment and execution

    It would be good if we can at the device dashboard, select one or multiple devices and execute (RUN Now) a non-applied & unscheduled patch profile

    In other words, to assign a patch profile from the list of non-applied & unscheduled patch profile to run immediately and after that remove that patch from the device.

    33 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. Designate Local Patch Repository Servers

    Patch Repository - Ability to set serveral PC's or servers as patch repositories and assign computers to use that PC to retrieve patches to save bandwidth.

    33 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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17. Optimized Automation and Patch

    Need to find a better solution for patch and automation.
    The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.

    I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.

    While it isn’t really TOO MUCH trouble, I would like to point out that from a programming standpoint, it seems like these items should have maybe a priority listing (If system restore is enabled, set item to #1 priority, pause any other scripting until item is finished, move on to next task, etc.), and while I understand that EVERY computer is different, there could be an estimated time frame to run the task listed next to the item.

    So, it could be System restore is prioritized to number 1, then patch as 2, then restart as 3. You could maybe even have an option for us to change the priority levels ourselves. That being said, and the time frame being mentioned, it could list time frame for all checked boxes, and offer an estimated time for the whole profile to run. Just an idea, but I will say that needing to make 3 separate profiles to make sure these run in the correct orders, and times, makes this a bit tedious and frustrating to manage.

    As I had said, it was not too much trouble, but the fact that I needed to take extra steps could be possibly avoided in the future for myself and other customers. I’m sure I’m not the first one to complain about this.

    Thank you for your help, and sorry for the rant, but I just feel like there is possibly a better way.

    Need to find a better solution for patch and automation.
    The fact that you can't run Updates, System Restore Point, and a Restart all on one profile without it running into conflicts makes little sense to me.

    I have now made 9 total profiles (3 sets of 3 [we have 3 different types of patch profiles running at different intervals]) to fix this. For each type we have to run System restore point, then 1 hour later a separate schedule for patches, then 2 hours after that a different, separate profile for restart. Hopefully it works.

    While it isn’t really… more

    32 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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18. Apply IT automation profiles to a group of specific devices

    Be able to create groups or searches of specific devices (Like only server OS or only workstation OS), and automatically apply IT automation profiles to those devices.

    31 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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19. Webroot Deployment Automation

    The ability to perform the existing Webroot installation action, but via an automation policy so that Webroot can be installed on all devices automatically.

    31 votes

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Use parameters in software bundles

    Want to be able to assign default parameters to a software that are part of a software bundle

    31 votes

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    3 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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