Ideas and Feedback

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  1. The current "uninstall" function in Atera is extremely basic. There is no way to see the status, no way to schedule it, and it times out at seemingly random intervals, meaning software gets uninstalled from some machines but not others.

    If there was a more advanced way to manage this, including persistence/retrying until the software has confirmed uninstalled from a client/agent, that would be really helpful.

    3 votes

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  2. 1 vote

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  3. With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.

    2 votes

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  4. There is only a general IT autmation queue timeout "run on offline agetns" at the bottom of the IT Automation overview.

    It would be great if every IT automation profile would have it's own queue timeout setting to overrule the general setting.
    If not set the general setting can be honored.

    1 vote

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  5. Need to be capable to select order to run automation and scripts inside the automation.

    Was told now by ATERA support that there is no order or way to select this.

    For automation we need many times select the order for scripts
    script1
    script2
    and many times will help if we had some conditions (example if server run scriptA, it workstation run scriptB)

    more specific

    1) run a script with msiexec to remove any version of XYZ software
    2) run the last version of MSI file to install XYZ software

    1 vote

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  6. The ability to nominate a collection of critical services that the agent should automatically try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert.

    1 vote

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  7. Could it be possible to run a script against an API.

    We use a 3rd party helpdesk it will be good to use the helpdesk to call the API to run a sctipt. The 3rd party desk already grabs the machine details you see so we would like to run a script against it

    1 vote

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  8. IT Automation, Adding Customer by Folder. I cannot apply per folder from the setup screen, without adding the Customer first and Save, which then adds ALL DEVICES to the Automation job. There should be an option on the Applied To > Folders tab that allows me to select a Customer, then the Folder all in one screen.

    1 vote

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  9. IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.

    1 vote

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  10. IT Automation list page, add Scheduled/Not Scheduled to lists page.

    1 vote

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  11. Add the ability to toggle between Active and Inactive Patch Management jobs. And to SAVE that choice

    1 vote

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  12. Add Description field that also displays on Patch Management and IT Automation list page, and the ability to Search on that description. At present we have to give our Automation Profiles very long names to help us determine what the job is for.

    1 vote

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  13. Ticket Automation needs an action to "Send Email to All Technicians", which, obviously, will send the selected Email Template to All Technicians.

    Currently, we only have the Action "Send and Email", and we have to manually enter all email addresses. This becomes problematic when Technicians change if you forget to add the new tech to the rule or remove old tech.

    1 vote

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  14. It'd be extremely helpful if I could run a script or something on multiple hosts and then export the script output of all those recently ran scripts into a CSV to analyze in excel.

    1 vote

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  15. Attach executable files to script:
    One big thing that is missing is the ability to attach executable files to scripts so that custom software can be installed. Similar to Kace, and I think NinjaRMM has similar functionality. I find the chocolatey feature to be of little use since it appears to use the public repo. Chocolatey doesn’t recommend using the public repo for production use.

    1 vote

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  16. Is it possible to add the ability to run a script when a customer comes back online?

    1 vote

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  17. a filter feature on patches to arrange the order by who has the most updates to the least

    1 vote

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  18. We would like to see a option to have scripts assigned to certain technicians so not everyone can see all cloned scripts. We are looking to add customer technicians which allows them only to access tickets/devices for that customer with will work ok, but there is no option for segmentation of scripts. This technicians would be able to see all clones used for other customers. Same goes for Thresholds/IT Automation.

    2 votes

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  19. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    2 votes

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  20. It would be highly beneficial to control the behaviour of the service monitoring threshold item. i.e. when a monitored service is down for 3 checks at 2 min intervals then raise an alert, rather than the service being flagged as down as part of a software update where the services starts and stops.

    1 vote

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