5041 results found
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Hi.....We currently have an MSP that is running our ticketing system in Service Now. Wanted to be able to duplicate the tickets in Atera so
Hi.....We currently have an MSP that is running our ticketing system in Service Now.
Wanted to be able to duplicate the tickets in Atera so we could run the systems simultaneously.
We are using heplpdesk@.com for the tickets for Atera.
Service now uses techsupport@.com
I was thinking I could just have the techsupport@.com forward a copy of the email coming in from a user to helpdesk@.com.1 vote -
Task Bar
Could we get a tab, maybe at the bottom, like in vmware that shows running tasks and recent ones that have completed. Recent processes is too deep in the UI to be convenient to be going there constantly. It would be nice to have quick access to these recent processes with a number of running, finished and failed processes to easily manage your environment. This tab could pop-open at the bottom to show a slightly more expanded view for quick reference.
1 vote -
Favorites - Pinnable
Can we get an option to have a favorites drop down or custom pinned menu items on the left side below the existing options? There are a lot of menu items I have to dig around multiple layers for things I use all the time. Recent processes is a good one.
1 vote -
Multiple Support Addresses
In Freshservice MSP version of the Helpdesk, i have had the option to setup clients with their own support addresses.
I can get you screenshots if needed.
Here is the setup:
As the MSP, i setup my default support address.
Then i setup each client that requests their own support address (Incoming & Outgoing). They can then send an internal email and get a reply from an internal email as well.This helps with clients that have their own smaller IT Dept that piggyback off the MSP helpdesk for cost savings and in the event of escalation or Out of…
4 votes -
Auto-Assign Ticket to Last Commented Technican
It would be awesome to have the automation option of Auto-assigning an unassigned ticket to the technician who adds a comment in the ticket. For example,
- Contact creates a ticket which would be unassigned
- Technician 1 responds to the ticket via email or the portal by sending a message.
- Auto-assign the ticket to Technician 1
4 votes -
Add time entry information in Advanced Reports Ticketing Summary
It would be very useful to add time entry information in the Advanced Reports Ticketing Summary. This would be in an effort to have better TimeSheet reporting abilities/options.
4 votes -
Export a list of retired devices
Export a list of retired devices
2 votes -
this is not support suse linux we required
Add Linux SUSE all version for monitoring..
1 vote -
favorite work lists
My company assigns me a certain number of recurring tasks such as updating the servers of several clients. Allow the creation of several favorite work lists to visualize all the devices to be treated for all clients combined
1 vote -
Administrative licensing
With separate PSA and RMM solutions, there is cheaper licensing for administrative staff to access and assist with PSA tasks like billing and ticket creation.
Can we get administrative accounts with limited access for a cheaper cost than the current Atera licensing?27 votes -
Ticket Rounding - 5 minutes | 10 minutes
Add 5 and 10 minutes option to Ticket Rounding Settings
21 votes -
Make Ticket Source editable
Ticket source is a field we can't change at the moment. However, it does show up in the Ticket Summary Report.
All tickets manually entered ticket are now classified as a Phone call. As we also use tickets to track projects, or enter them when someone walked to my desk the widget on the Ticket Summary dashboard will contain incorrect statistics.
Please make the Ticket Source field editable, so we can enter our own values.
1 vote -
Device Service gui in Dashboard
Would be nice to have a services gui in the device dashboard that could send the restart, stop, start and kill command without having to drill into the pc to bounce a service or use a terminal to get service name and restart it.
1 vote -
Count bubble on Alerts like you have for Network Discovery in left nav
This would allow users on other screens to see if there are alerts pending.
Currently we have to periodically click on Alerts to see if there are any.
Having the count show up will let us know when we need to look at them.1 vote -
Queue scripts individually for offline machines for when they come online
The ability to queue scripts individually from the machine page for offline machines to be executed when they next check-in/come online.
9 votes -
Search inside knowledge base on category
we would love to have an category search feauture inside of the knowledge base.
an dropdown menu beside the searchbar, with the option to select category. ( We now use the Category as Customer name ) and the section as different names like : Network documentation, Server Documentation, Backup Documentation. inside these sections we use the articles to have the information of the customer.
Little note : Also when Editing 'Articles' we can click on the right side on 'Edit Article'.
There all Articles are sorted on Category's. Thats Perfect! Only When i click on 'Display in Section' This sorting…18 votes -
IT automation profile failure alerts
It would be great if we can add a threshold around patch management to send alerts out if patches are failed to apply, or if the automation task does not run for some reason
18 votes -
Re-enable old ticket scheduling
Who's brilliant idea was it to take away the feature to manually schedule a ticket? I don't care if you want to push AI on the platform, but don't take away my ability to schedule tickets manually. What ever executive pushed for this needs to be fired! This is not how you treat customers.
1 vote -
Queue for the 3-rd party updates in the IT Automation profiles
With Kaseya: if you are doing a schedule of patching, if it is all on the same time, you can spread the entire patching into 60 minutes. If there is 60 devices, it will spread it automatically, so behind the scene it will do the deployment, we don’t need to create different profiles.
1 vote -
Create ticket after a device was manually shutdown
I would like to know if it's possible to "automatically" create a ticket after to manually shutdown a computer ?
For example :
I choose a computer 'PCuserXXX'.
I go to the shutdown command within atera
Once the computer is really shutdown, I would like to automation a support ticket for the contact 'PCuserXXX'
1 vote
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