5080 results found
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Automate remote support bookings
Scheduling remote support windows wastes time. Eliminate the scheduling ping pong for your team by automating the scheduling process.
The ability to send a customer a Microsoft bookings link so they can book an appointment for remote support similar to timezest.com
2 votes -
cancel file transfer
It would be nice to have the ability to see transfer rate and percentage completed of a file transfer, as well as the option to cancel the transfer.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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ticket
Bonjour,
Dans le cas de plusieurs tickets de même nature, nous pensons qu'il serait utile de pouvoir créer des dossiers/catégories, afin de pouvoir organiser au mieux notre liste.
Ce qui permettrait, selon nous, une meilleure gestion et visibilités des ticket.
En vous remerciant.1 vote -
Alert Email Notification
Allow setting up of alert notifications to clients via email. We have requests from clients to receive device alerts on email, it would be nice to have a feature where you can set up a mail alert and recipient. We have been able to get some sort of notification via some custom automation rules, but this does not come close enough to be viable for customer use.
We are able to do the above with comodo......
4 votes -
WeClap ERP integration
Please support Weclap ERP as billing integration.
https://www.weclapp.com/en/4 votes -
add
Add a notes section under devices.
4 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Audit
Netwrix Integration (Audit Software)
Detect security threats, prove compliance and increase IT team efficiency with IT audit software5 votes -
contract on folder
The option to assigned contract not on a customer but on a folder in device for a customer.
remote monitoring contract can count all device type on a customer and bill that up against the contract rate.
Say you take 300$ for PC support and the client has 10 machines then it will automaticly bill the client 3000$.
But what if the client has 5 machines with 300$ support pack and 5 machines with a 150$ support pack. This you can't autobill with the remote monitoring contract.
If you could put contract on folders and have the machine be counted…
3 votes -
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
2 votes -
Alert Dashboard Timeline/ Historical Trends
Our CEO needs to be able to view historical trends at a glance. Currently, each device has a 24-hour view, but we would like to be able to view devices for longer (week, month, etc), or compare several devices in a timeline format (compare which devices are having problems, or if issues are isolated to a single device while other devices are working fine).
It would be incredibly convenient to have flags on the timeline marking the time of the alert and time of resolution (red and green, respectively).
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Customer phone number
need to be able to add more than one phone number to a customer. We manage phone systems.
1 vote -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Tickets on Google Calendar formatting
When tickets are sent to Google calendar, if the customer name would be added either in place of or in addition to the Atera ticket number
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Branded Login Screen for Technicians
All of the branding is nice with one exception. When our techs are logging in at customer sites, it comes up Atera when they login. We run the risk of them 'going around us' when they know our vendor partners. It would be great to go that last step and brand the login screen for us. I know it only takes a second to login and get to our logo but in certain instances we set up our clients as a tech as a service to them.
8 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Customer Template to be used when adding new customers
At present, we create a new customer, download and install the agent which adds the device into Atera RMM. We then have to click on that device and via Relations, assign it to a folder. But that folder is not there so it has to be created manually. We then also have to manually assign profiles to that folder. We have approx 7-8 folders with profiles applied which are the same for 98% of our customers. We have to repeat this process for every new customer we add. This is a very long process and prone to many errors when…
3 votes -
Delegated access to Atera dashboard
It would be nice if you could give delegated access to your Atera dashboard to another Atera subscriber. Two scenarios to consider.
I am a small MSP, and it would be nice for instances where I am out of town or sick, to give another trusted technician (who has their own Atera subscription) access to our Atera instance. Currently I have to help them get in for these instances, as I am not willing to pay $1000 per year for someone to get in twice a year.
Second scenario. I have one customer who has their own Atera instance they…
3 votes -
Share a ticket by email (full conversation and attachments)
It sometimes happens, even often that I am forced to share the exchanges and attachments about a ticket with a software publisher. I often explain in my tickets everything that has been done to isolate the problem and allow the editor to reproduce the problem when it is indeed a bug. To have a button which will allow in one click to create an email with in subject "the number and the title of the ticket" in the body "the various exchanges as well as the attachments will allow me to be more efficient.
3 votes -
Failed password alert improvements
Currently with failed password alerting we are flooded with alerts, rendering the tool almost useless. I dont care about when a legitimate user mistypes there password a few times, it happens multiple times a day across our Atera instance. I only care about programmatic failed attempts. I want the bar to be high, like 100 failed login attempts in an hour. Or better yet, customizable. Then I know I need to take action.
7 votes -
Indication of if a connection to a device is ongoing
If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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