5081 results found
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KB Text Editor
Could you please fix the text editor when creating knowledge base articles.
I have to create the article in a word document and then copy and paste it into the text box for creating articles.
Half the time it still distorts my text and font after copying and pasting.
Atera is great for the most part but this really makes me not want to create KB articles and I have to create articles, I am a Document Queen!
..Please make my life less stressful and fix this.2 votes -
Markdown for Knowledgebase Articles
I would like the ability to use Markdown when creating a Knowledgebase article.
4 votes -
Software Management
Please make the "Software Management" "Update All"
selectable so we can select what to update and what to exclude .5 votes -
Install agent with QR code and mobile app
Install the agent on a PC by browsing to a simple webpage on the target PC (i.e. atera.com/add) which displays a unique QR code, scanning the QR code from mobile app, and assigning the PC to a customer/folder from the app on my phone. PC is then offered the appropriate download to install the agent.
Provide an alternative, by providing a short alpha-numeric code with the QR code on the screen that we can type into the App or web interface instead of scanning the QR code. This could also help with connecting a remote asset with the help of…
16 votes -
second technician
It would be good to add a second technician to a ticket. That way 2 technicians can follow up on a ticket and get updates.
Then it's also possible for those 2 technicians to see that ticket in their filtered open tickets. So when 1 technician is on holiday, the 2nd technician can still follow up on the ticket without forgetting about it.18 votes -
Ability to subscribe to tickets
Be able to subscribe to a ticket and get notifications when Technicians reply or customers reply to tickets assigned to someone else.
15 votes -
dashboard
Hi, would it be possible to implement the ability to create and save multiple types of dashboards?
Among the interesting things, it would be wonderful to have the customer pointer on the map with green, orange, red coloring based on the criticality of the problems detected for each customer.
10 votes -
Ticket automation condition for self\signed in technician.
The purpose of this condition is to allow an automation that can alert another technician that a ticket has been assigned to them but not if you are becoming the assigned tech. Currently there isn't a condition of "Self" that would stop the automation from running when assigning a ticket to yourself. (Example: A tech is out on PTO or needs to assign a ticket to a different tech. They make the assignment change and the rule emails the newly assigned tech.) That works just fine but without the Self condition, when I assign a ticket to myself during standard…
1 vote -
Visual Storage Usage for Endpoints
As an MSP for small and medium sized businesses, an issue we have quite regularly is managing storage usage on our endpoints. We have automated scripts to clear out temp files, windows updates, recycle bin etc but these aren't always enough.
We like WizTree for showing which files are taking up the most space but this requires connecting onto the endpoint and running a scan manually. It would be great if we could set a scan like this running and see the results from Atera's dashboard.
5 votes -
Splashtop RMM for Linux
It would be helpful to have a Splashtop RMM client for Linux so that remote machines can be managed from a Linux computer. RMM will not launch when using Wine or Bottles to install the Windows version.
9 votes -
Patch Management, IT Automation, and Script retry option, when executed allow the agent to retry a specified number of times before failing
Patch Management, IT Automation, and Script retry option, when executed allow the agent to retry a specified number of times before failing. This would prevent a lot of automation failures, and fix 90% of the issues I have with Atera.
2 votes -
Pull IMEI from LTE/5G devices
We deploy a lot of LTE/5G capable devices. It would be helpful if the device IMEI could be fetched and displayed in the hardware info.
2 votes -
Seperation of knowledge base for department
Allow the knowledge base to have separate categories for each department. (I.E. accounting software articles for the accounting team only) To ensure there is no unnecessary confusion for end users!
7 votes -
REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS
AT THE MOMENT TICKETS ARE REGULAR OR SCHEDULED, THERE IS NO OPTION TO TURN A REGULAR TICKET INTO A SCHEDULED TICKET, THIS IS VERY INCONVENIENT, HAVING TO MANUALLY RECREATE.
We believe this feature could be a valuable addition for all Atera users, enhancing the overall efficiency of the ticketing system. Could you consider incorporating a ticket scheduling feature in your development roadmap?
10 votes -
Customer Groups
Categorize Customers ( Property : Group )
It's hard to manage Technicians access privileges ( on Customers )
when creating many new customers.Would be more handy ( dynamic ) with customer groups.
Assign Technicians Groups -> Customer Groups 👍
1 vote -
SSO as add-on feature
SSO for the customer portal should be a standard feature. Apparently, it is only available to the Enterprise Level Subscriptions which is very expensive and offers a lot of features that are not as necessary as SSO.
Please ATERA make that available to all5 votes -
Bad Mac Support
When I was new to Atera, at the beginning. I was very happy to see Windows Linux and MAC support. Unfortunatly you let the Mac more and more behind. Still features which you wanted to consider AND still Bugs ne one fixes are there.
This is very bad and sad. Because I pay to get a better and better Product. Dont forget your members. Fix old Problems and hold a standard. Than bring new features!
24 votes -
Request .xlsx files using Atera API
Request .xlsx reports using the Atera API for integration with Power BI.
2 votes -
Additional Auto-Tag categories
The Auto-Tag feature is great, but it's extremely broad and limited. Would be great if we could build a custom list OR if Atera could expand on the existing auto-tag list (perhaps using common manual tags across the customer base).
2 votes -
Kiosk Mode
As a company who also supports walk-in computer support, it would be nice if there was a kiosk mode that we could run on our iPad so that users can fill out a basic information form that then generates a ticket.
18 votes
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