5014 results found
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Export contact data with agent data when running reports
It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.
3 votes -
increase the number of articles shown on preview for each section from 5 to 10.
For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.
3 votes -
automatic resolving alert
Would it be very useful to set up an automatic resolution of alerts? Every morning I find over 150 alerts but they have already been resolved automatically. So I don't understand if there really is a warning or not.
3 votes -
ungroup alerts
Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.
This is required to create separate tickets from these alerts feeding into third party ticketing systems.
3 votes -
Trigger script after monitored device goes down
Hello, currently we are able to trigger a script from an alert, however, we can't automate a script if a monitored device goes down. This function would be great
6 votes -
Option to Edit and Organize OIDs
Should be amazing the option to edit the monitored OIDs, change the values and organice the OIDs by my own criteria
7 votes -
Enable time-out to automatically sign out of Atera if inactive for given time
Enable a time-out to be automatically signed out of Atera if inactive for a given amount of time. Plus, when logging out, being able to select if you want to log out of this session or all sessions.
Lack of this feature weakens security if, for example, a technician forgets to log out from their computer.
11 votes -
12 votes
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Execute Visual Basic Scripts Remotely
Not sure if this is the correct category.
My request is simple, expand on the Scripts section to add VBS. Maybe there is a simple reason why it is not there but I have this slick Printer Install Script that I can run with VBS and it would be great if I could simply execute it like I do the others. (ps1, bat, exe, etc.)
Thank you
1 vote -
Script prioritization within Automation profile
We have a custom restart script for our users that will remind them to restart the PC after a patch + software update automation profile has been run.
The problem at the moment is that the script will be ran basically in the beginning or in the middle of the automation profile run cycle which is confusing for the users and some may restart the PC right in the middle of the run.
We would like to see a script prioritization feature where the admin can decide when to run the script on a client machine within the automation profile.
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4 votes -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Display reboots in Patch & automation feedback
Add a section for "server reboot" in order to see directly which servers have been restarted
8 votes -
Freshbooks Integration
Please Provide some integration with Freshbooks. Currently we have to use a separate ticketing program (SherpaDesk) because it integrates with Freshbooks
12 votes -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
WFH for servers
I now have users that access RDS servers and the WFH won't work for them the way it is set up right now.
1 vote -
Quotewerks Integration
Integration with Quotewerks the best quoting software on the market.
3 votes -
Set an alert if a service is on
Add the option to make a threshold item to alert if a service is On.
10 votes -
URL Shortener Feature
Offer an option to shorten the URL for any agent installation link. We can do this manually through services such as https://free-url-shortener.rb.gy/ but having the feature integrated would be a welcomed option. Maybe a radio button that says Full URL and one that says Shortened URL. If the client or even one of our technicians has to type it in manually from an email or text message on their phone, this would be extremely helpful!
1 vote -
Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Employee Monitoring
Employee Monitoring. Report how long the computer is used and which programs. Report for employers when employees work from home. My customer wants this report from me.
5 votes
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