5080 results found
-
Ability to disable / remove AI in tickets
We do not use AI at all in tickets and it's causing a serious lag before tickets are ready to type replies into as AI becomes ready, over the course of the day x techs it's a fair amount of wait time - would like to disable this feature when not require or wanted.
2 votes -
Ability to lookup specific device information
The ability to report/lookup specific device information as a feature/reports option, that can then be easily exported.
Use Case: Need a plain list dump of which CPU's are in use in my environment to be able to set up a budget for replacing hardware that is not Win11 compliant.
4 votes -
HTTP / HTTPs Admin Portals for Devices
We should be able to create a tunnel through an atera agent that allows us to administrative access an internal HTTP / HTTPs website for devices like
- Firewalls
- Printers
- Access Points
- Cameras
basically anything that you do not want to open up to the world but would like to admin without first logging into a server using splashtop or something else
75 votes -
Network Traffic Monitor
I would like to request a web access monitoring feature at stations. My idea is that the websites accessed at each device are recorded for future consultation or possible audits.
2 votes -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Display the private IP address of workstations in the device view.
It would be nice to be able to display the private IP address of workstations in the device view without having to click on the device, not just the public IP address as is the case today.
6 votes -
Sequential Execution and Post-Reboot Resumption in IT Automation Profiles
Dear Atera Team,
I hope this message finds you well.
As we strive to automate repetitive IT tasks, I’ve been leveraging Atera’s IT Automation Profiles to streamline end-user device provisioning. While this feature has significantly improved our workflow, I’ve encountered a limitation that affects its full potential.
Scenario:
Our provisioning process includes steps like:- Reinstalling or formatting used devices (or setting up new ones).
- Renaming devices based on Asset Tags.
- Installing the Atera agent, which initiates IT Automation Profiles to perform tasks such as: Installing software bundles. Running scripts (e.g., adding devices to Active Directory).
Challenge:
If a script in…3 votes -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Patch integration with Trend Micro Vision One
Further to integrating with Trend Micro, leveraging the Cyber Risk Index section of the Vision One product allows us to identify actively exploited software, what devices has out-of-date products and start the process of actively patching software that is at risk.
1 vote -
Use pictures for ideas and feedback
It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.
2 votes -
Back button
To have a Back button on any page from the Atera console, instead of using the Admin/Devices/Alerts etc. to go back
5 votes -
Access Roles
Is it really necessary
to grand full Admin rights
to change a customer's phone number ?I don't want my back-office to play with scripts on devices .. 😲
2 votes -
freepbx
Write an API to monitor calls in and out of freepbx so it can auto link to tickets and show the activity in the Ticket. Also could do popup notifications and click to call.
1 vote -
Expand on SLAs to be in ITIL Compliance
SLAs need to be dependent upon Ticket Type and Ticket Priority so companies can be in compliance with ITIL.
2 votes -
Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
2 votes -
xcitium
Are we able to integrate Xcitium security platform
1 vote -
"Custom field updated successfully" warning for adding custom fields.
When adding a custom field for a ticket, etc., can the warning or prompt "Custom field updated successfully " just pop up for like a few seconds then go away? Of if the field creation fails, can that just pop up for a few seconds. It's really distracting when making a lot of fields you have to constantly click on that warning to make it go away. They just pile up in a list.
1 vote -
Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote
- Don't see your idea?