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Ideas and Feedback

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5067 results found

  1. New feature dark mode for atera app Android and IOS.

    93 votes

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    4 comments  ·  Mobile App  ·  Admin →
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  2. Color coding options for ticket status's.

    12 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Being able to find a device by the user logged in.

    4 votes

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    1 comment  ·  Devices  ·  Admin →
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  4. Quickly merge or identify agents with the same S/N or netbiosname to remove duplicates in the console

    31 votes

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    1 comment  ·  Agent  ·  Admin →
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  5. Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.

    2 votes

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  6. I want to connect via TeamViewer from mobile app

    1 vote

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    0 comments  ·  Admin →
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  7. We would like to be able to translate reports into languages other than English.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  8. When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
    I've used Atera for 3 years, and it's just 1 simple report, what do people think?

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Sorting the result of network discovery by ip adress gives an alphabetic order (1, 10, 11, 12, .. 100, 101, 2, 20 21, 200, 201, ..3) instead of a correct alphanumeric sorting

    14 votes

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  10. Deep Instincts should be a cyber security option in the app center with native integration with Atera.

    2 votes

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  11. I would love to see that you can select in an asset a device from the according customer and track there the life cycle (instead of creating custom fields in an agent).

    5 votes

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  12. I would like to chain Patch Management items to one-another.
    Meaning I would like to create (for example) A "Linux-upgrade" item which will be followed by "Linux cleanup" item, that only takes place after the previous item was finished.

    1 vote

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  13. Patch Management and Application Updates Based on the MITRE Attack Framework

    https://attack.mitre.org/mitigations/M1051/

    Acronis Found a lot more apps that needed to be updated and some of them were Critical. Atera didn't even identify them as needing updated

    4 votes

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  14. Identify the MAC address vendor in the network discovery findings. This would help techs identify devices and additionally you could add the ability to classify/label the device (VoIP phone, TV, etc). It would help label the devices that are known but can’t be monitored by Atera agent or SNMP.

    4 votes

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  15. It would be great if we could use images to help support our ideas and feedbacks for this platform to help better understand what we are trying to get across.

    3 votes

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  16. Integration of ESET Protect with Atera Portal - App store

    7 votes

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  17. More granular permission needed.
    We need full access permissions ticked in order to have access to thresholds and alert management but we need to be able to uncheck 'billing' as we don't want out techs to have full billing permissions.
    There is no other way to give threshold and alerting permission apart from ticking 'full admin'

    4 votes

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  18. The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.

    The example im working on currently is licencing however it could have a number of Utilisations

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  19. I would like to be able to hide the system tray icons for Atera, anydesk or splashtop. We had a user uninstall it and it caused problems trying to connect to and manage their system

    65 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Is it really necessary
    to grand full Admin rights
    to change a customer's phone number ?

    I don't want my back-office to play with scripts on devices .. 😲

    3 votes

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