5039 results found
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Self Service Portal for Software Installation
I would like to give users (even without administrative rights) the possibility to install software via a self service portal. And not only via Chocolatey, but also via script.
26 votes -
Laptops report their GPS location to track where inventory is.
Most new laptops have GPS capabilities integrated. It would be great if Atera could collect this information. We would be able to click on an asset and see its location on a map. This would help locate missing inventory and/or track where the asset has been.
14 votes -
Disable default tags
It would be such a help to be able to disable the default tags that Atera comes with. I understand we can set up our own custom tags, but it would still be helpful to be able to remove the default tags to help with simplicity.
2 votes -
Device Metrics
Device metrics graph should have options to show other system stats like drive usage, drive space, temperatures, etc. Things that are monitored by threshold.
20 votes -
Pulling a timesheet report via Ticket number
When pulling a Timesheet Report, it would be most helpful to be able to pull the time dedicated to a certian Ticket Number. When we bill our Break/Fix clients, it is by the ticket number. Also, if our regular client has a certian ticket that they want billed to a specific PO or Payment Account, they request that single ticket separately. As it stands now, we must pull the PDF and edit through the PDF to include only one ticket. Having the ticket number in the filter would eliminate many admin hours.
2 votes -
Alert Report
I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended2 votes -
Advanced Reports: first view
Advanced Reports:The interface from the atera link for advanced reports - goes straight in to a “Main view” dashboard, Ideally it should link to the menu that you get up when you click the folder icon, so that you can select what you want to open a dashboard/existing report/create a report
2 votes -
Advanced Reports: Installed Softwares tables
Advanced Reports: There is no access to the installed software tables, I know there is the atera built in reporting – but I wanted to see if I could add to the dashboard all the non-compliant versions of java and VOIP apps etc.
2 votes -
Advanced reports: actual bitlocker keys (not 100% essential)
Advanced reports: actual bitlocker keys (not 100% essential)
2 votes -
Grafana for data visualization
Grafana for data visualization
2 votes -
Allow custom buttons to trigger scripts
The option to add customized buttons on the device/customer device interface to trigger frequently used scripts.
The speedtest button would be a great example. Select a device and click a button for one click script runs and get the device speedtest.
2 votes -
Run scripts as specified user
It would be great to be able to:
--> run scripts with users - other than SYSTEM or current user
--> run scripts as credentials stored in the Atera Password-Manager23 votes -
Ticket Business Hours
I'd like for a way to have ticket response times and ticket completion times only count against business hours. For example if a ticket is open on Friday evening but responded to within an hour of opening the following Monday, the ticket should reflect the time it took to respond during the business hours and not the whole weekend.
6 votes -
Folders under Attachments
To be able to upload folders under attachments would be nice
2 votes -
Option to assign multiple contacts to a ticket.
Option to assign multiple contacts to a ticket.
A single issue in a ticket can touch multiple users/contacts. When an ticket is scaled up from incident to problem. or when multiple people experience the same issue. I would like to be able to add more contacts to an issue.20 votes -
Single Sign On (SSO) for Work from Home
We have many users that work from home who are currently using go-to-my PC. We would like to switch to Atera's solution but SSO is one feature which is holding us back. All our authentication is centrally managed in Azure. We hope this feature is added soon. Please vote if you have similar needs!
22 votes -
Custom Fields > Time Entries
Ability to assign custom fields to Time Entries
7 votes -
Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
2 votes -
- Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
2 votes -
Dashboard view under Custom for a snapshot of the device
Dashboard under each client with information that we select. A table view of last login time, IP address. This will allow us to see a healthy snapshot or shows us where we need to fix issues
2 votes
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